topic Re: iphone 5s NO SERVICE in Apple

iphone 5s NO SERVICE

Acamp — Tue, 15 Sep 2015 13:34:39 GMT

i am disgusted with o2 service, i upgraded over 24 hours ago, they have disconnected my old htc phone & still no service with my new iphone5 s, i have spent over 2 hours in live chat & still no further. i will be sending it back & changing providers.

Re: iphone 5s NO SERVICE

Cleoriff — Tue, 15 Sep 2015 13:40:50 GMT

Hi @Acamp Have you completed a sim swap...?

http://swapmysim.o2.co.uk/

Re: iphone 5s NO SERVICE

Acamp — Tue, 15 Sep 2015 13:43:50 GMT

sim swap done over 24 hours ago

Re: iphone 5s NO SERVICE

Cleoriff — Tue, 15 Sep 2015 13:47:14 GMT

@Acamp wrote:
sim swap done over 24 hours ago

Well it obviously hasn't gone through. You could try it yourself again or if close to an O2 shop pop in there and let them do it. (I did mine this way....10 minute job)

Re: iphone 5s NO SERVICE

Acamp — Tue, 15 Sep 2015 13:51:26 GMT

my nearest o2 shop is 20 miles away, i will try it again myself one last time as i cannot waste anymore time in live chat

Re: iphone 5s NO SERVICE

jonsie — Tue, 15 Sep 2015 14:01:28 GMT

You really need to call rather than use live chat tbh. Use a landlord borrow a friends phone if possible.

Re: iphone 5s NO SERVICE

gindygoo — Tue, 15 Sep 2015 14:56:29 GMT

I can understand the frustration but surely returning the phone and switching providers is an even bigger FAFF than calling 202?

But, it's your prerogative to cancel within 14 days if you wish.

Re: iphone 5s NO SERVICE

Acamp — Tue, 15 Sep 2015 15:05:06 GMT

if i rang o2 from my landline it would cost alot after being on chat for an hour today

Re: iphone 5s NO SERVICE

Bambino — Tue, 15 Sep 2015 15:36:52 GMT

Try this number from your land line 0800 0321402

Re: iphone 5s NO SERVICE

MI5 — Tue, 15 Sep 2015 15:40:44 GMT

Have you rebooted your phone?

Re: iphone 5s NO SERVICE

Anonymous — Tue, 15 Sep 2015 16:01:10 GMT

I did mine with sim swap online in 10 minutes. no problems.

Re: iphone 5s NO SERVICE

MI5 — Tue, 15 Sep 2015 16:03:01 GMT

Yes, usually that's the way it goes.

Re: iphone 5s NO SERVICE

Anonymous — Wed, 16 Sep 2015 10:07:10 GMT

Hi @Acamp

I am Meri, the Community Manager.

Did you get your service in the end?

Let us know