topic Re: Data sharing in Apple

Data sharing

MarkP — Sun, 13 Sep 2015 17:25:53 GMT

Can someone explain to me how I can check if my iPhone is set up for data sharing with my iPad, both on monthly contracts. As I have twice contacted o2 (once by phone and once by chat) to set this up, both times they have said it has been set up, but if I go to "data sharing" on "my o2" then both devices are showing as able to share data, but I can't select a lead device.

Mark.

Re: Data sharing

Cleoriff — Sun, 13 Sep 2015 17:29:08 GMT

I think @MI5 is the one to answer this...as I am sure he has a data sharing plan..?

Re: Data sharing

MI5 — Sun, 13 Sep 2015 17:39:53 GMT

If you can't set one as a lead device you need to get cs to set one for you.
Normally you can select and change lead devices or even have two lead devices if you wish.

Re: Data sharing

MI5 — Sun, 13 Sep 2015 17:44:15 GMT

Go here https://shareddata.o2.co.uk/#/
It should ask you to log in and will tell you what you have set up to share data.

Re: Data sharing

MarkP — Sun, 13 Sep 2015 17:53:54 GMT

Ok cheers for that, it just shows the 2 devices as "devices with data able to share"
Issue is my iPhone has 20GB but my iPad only has 6GB, yeah I know I can tether, but it would just be so much easier to combine and share the data.
Looks like I'll be back on the phone to cs.

Re: Data sharing

MI5 — Sun, 13 Sep 2015 18:05:30 GMT

This is the official instruction from O2 but it assumes you can set the lead device yourself.....

Before you are able to share a data allowance across your devices, we'll need to activate sharing. If this wasn't done in store when you bought your device or sim, you can activate it in My O2.

Once logged in you'll see a list of your Pay Monthly account(s), with a link to set up your shared data. Click this and the lead device will be shown its data allowance followed by a list of phones and tablets that you can share the allowance with.

Tick the boxes for devices you wish to share with and – if you want – change the names so you can easily spot which device is which. Then click the 'Start sharing data' button and you're done.

You'll see a message confirming that we're processing the request – it normally takes around 10-15 minutes to activate, but sometimes could take up to 24 hours.

Source: http://www.o2.co.uk/sharer-plans

Re: Data sharing

dannysayer — Sun, 13 Sep 2015 19:35:30 GMT

Having the same problem. Spoke to live chat and was told to phone cs os 202 to set one device as lead manually.

Spoke to cs before only to be told nothing can be done as it should have been set up when ipad contract was taken out.

Both devices are on a sharing tarrif.

Re: Data sharing

MI5 — Sun, 13 Sep 2015 19:39:38 GMT

Don't be fobbed off by cs. The option should be in your My O2, if it's not there they have to fix it or pass it on to someone who can.

Re: Data sharing

dannysayer — Mon, 14 Sep 2015 07:55:33 GMT

Spoke to customer service again this morning and hVe been told I have 2 lead devices. iPhone with 20gb data and iPad with 1gb data.

Told that I need to move iPad to member tarrif without data to share data and that can't be done till I am due a upgrade in 2017.

Re: Data sharing

MI5 — Mon, 14 Sep 2015 08:12:38 GMT

Complete rubbish.
If it's a new contract set up incorrectly they have to amend it.
The only way they can't do it is if it is an old tariff taken pre data sharing.

Re: Data sharing

MarkP — Mon, 14 Sep 2015 16:25:50 GMT

just had a waste of time call to CS, told me you had to get both devices at the same time to share data, ..joke
I even quoted from the o2 website, just to be told the same thing.
Now waiting for a "call back"...not holding my breath...
think its time to get on twitter....

Re: Data sharing

MI5 — Mon, 14 Sep 2015 16:28:00 GMT

Time for a complaint too http://www.o2.co.uk/how-to-complain

Re: Data sharing

Cleoriff — Mon, 14 Sep 2015 18:03:11 GMT

Definitely a case of the right arm not knowing what the left one is doing.....Appalling..

Re: Data sharing

dannysayer — Mon, 14 Sep 2015 21:41:26 GMT

Still got no where either. Spoke to twitter and they passed mw onto a seperate live chat link. Supposed to be higher up than normal live chat.

Told me one device needs to be lead device and the other needs to be member tarrif. I supposidly took the wrong tarrif out when signing up to ipad contract.

Both devices are being classed as lead devices and the ipad contract can not be changed to member contract till i am due to upgrade. Shocking

Will be writing a complaint.

Re: Data sharing

Cleoriff — Mon, 14 Sep 2015 21:46:23 GMT

I would complain @dannysayer @MI5 was very specific and he has got this plan...

Re: Data sharing

MI5 — Mon, 14 Sep 2015 21:48:00 GMT

It's not the first time we've heard that a shop has messed this up either.

Re: Data sharing

dannysayer — Mon, 14 Sep 2015 21:50:39 GMT

Nobody seems to have a clue on how to fix it. It clearly states on their website how it should work.

Re: Data sharing

Cleoriff — Mon, 14 Sep 2015 21:53:44 GMT

I wonder if you would have any more joy going instore...with the links to this page open?

Re: Data sharing

MI5 — Mon, 14 Sep 2015 21:55:23 GMT

It needs the tariff changing - only cs can do it, when you eventually find someone who can be bothered to do it!!

Re: Data sharing

jonsie — Tue, 15 Sep 2015 09:26:47 GMT

A complaint via the office of the CEO (google is your friend) will probably get you a result. Include a contact number in the email.