topic Re: O2 mobile app in Apple

O2 mobile app

Anonymous — Tue, 01 Sep 2015 12:44:50 GMT

Hi,

I am having an iphone and i have installed the O2 application in order to check my remaining data balance. Unfortunately, every time when i try to log in it says "we are unable to find your account" but once i reset the password it works and the next time it does not work with the new password either. it shows the same error message. The only solution is i have to keep resetting the password.

Pls help me out

Thanks

Re: O2 mobile app

MI5 — Tue, 01 Sep 2015 12:50:17 GMT

Think you'll need to call CS on 202 to get them to look at your account settings.

Re: O2 mobile app

gindygoo — Tue, 01 Sep 2015 13:03:57 GMT

Hi there,

This happened to me also at the beginning of my contract.

I called o2 on 202 and some to customer services (as advised above) and they reset my online account.
One last thing though, have you tried uninstalling the app then reinstalling it? That might work.

Let us know how things pan out please.

Charlie.

Re: O2 mobile app

jonsie — Tue, 01 Sep 2015 16:12:28 GMT

By password, do you mean the pin number?

Have you tried uninstalling and reinstalling the app?

Re: O2 mobile app

Anonymous — Sun, 13 Sep 2015 14:22:05 GMT

Yes i will call them. thanks

Re: O2 mobile app

Anonymous — Sun, 13 Sep 2015 14:22:40 GMT

Yes i believe i might need to call them because i tried uninstalling but it doesnt work. thanks

Re: O2 mobile app

Anonymous — Sun, 13 Sep 2015 14:23:01 GMT

No the password i set up to log in to my account not the pin no

Re: O2 mobile app

gindygoo — Sun, 13 Sep 2015 15:10:45 GMT

Hi again,

Just call cs then, and get them to reset your account, it can get out of sync and only cs can help.

Let us know if it's fixed btw.

Charlie.