topic Re: no service in Apple

no service

Anonymous — Fri, 04 Sep 2015 21:55:56 GMT

received a new iphone 5c today. after puting in the sim, phone displays no service. help!!

Re: no service

Anonymous — Fri, 04 Sep 2015 22:01:16 GMT

@Anonymous wrote:
received a new iphone 5c today. after puting in the sim, phone displays no service. help!!

Have you done a sim swap?

http://swapmysim.o2.co.uk

Re: no service

Anonymous — Fri, 04 Sep 2015 22:01:41 GMT

I lost my old phone. This is a new phone and a new sim.

Re: no service

Cleoriff — Fri, 04 Sep 2015 22:03:21 GMT

Is this a new sim in the phone?

Re: no service

Anonymous — Fri, 04 Sep 2015 22:05:01 GMT

@Anonymous wrote:
I lost my old phone. This is a new phone and a new sim.

Did you report the phone lost to the police & O2?

Re: no service

MI5 — Fri, 04 Sep 2015 22:05:20 GMT

You will need to contact cs to get account bars lifted http://www.o2.co.uk/contactus

Re: no service

Cleoriff — Fri, 04 Sep 2015 22:08:26 GMT

Ahh so now it becomes clear...Not being funny but it would help if we were given all the info in the first post....:smileywink:

Re: no service

Anonymous — Fri, 04 Sep 2015 22:09:44 GMT

yes its a new sim

Re: no service

Anonymous — Fri, 04 Sep 2015 22:09:54 GMT

@Cleoriff wrote:
Ahh so now it becomes clear...Not being funny but it would help if we were given all the info in the first post....:smileywink:

After the op 2nd post I had a feeling it was heading this way hence my asking has the loss been reported. @MI5 has asked my next question

Re: no service

Anonymous — Fri, 04 Sep 2015 22:10:42 GMT

I reported the problem to o2 who cancelled my last sim. I did not report the lost phone to the police.

Re: no service

MI5 — Fri, 04 Sep 2015 22:11:31 GMT

You still need to call cs.

Re: no service

Anonymous — Fri, 04 Sep 2015 22:11:57 GMT

ok thanks

Re: no service

Cleoriff — Fri, 04 Sep 2015 22:12:44 GMT

O2 have barred your account...so follow advice given and contact CS to ask for the bar to be lifted

Re: no service

Anonymous — Fri, 04 Sep 2015 22:14:29 GMT

@Anonymous wrote:
I reported the problem to o2 who cancelled my last sim. I did not report the lost phone to the police.

Then you need to contact O2 to get the bar on your account lifted

Re: no service

MI5 — Fri, 04 Sep 2015 22:16:04 GMT

I think that's conclusive then.

Re: no service

Cleoriff — Fri, 04 Sep 2015 22:25:10 GMT

@MI5 wrote:
I think that's conclusive then.

Being sarky does not suit you sir....

Re: no service

MI5 — Fri, 04 Sep 2015 22:27:59 GMT

Could that be posted 5 more times, just to be sure please.......?

Re: no service

Cleoriff — Fri, 04 Sep 2015 22:35:24 GMT

@MI5 wrote:
Could that be posted 5 more times, just to be sure please.......?

No I think the OP may well have got the message. My only excuse as ever is I type slowly...by the time I post mine ...20 others have got in before me....

Re: no service

Anonymous — Fri, 04 Sep 2015 23:22:29 GMT

Hi just wondering y my tablet not back on but paid all my bill for both please help

Re: no service

Cleoriff — Fri, 04 Sep 2015 23:35:11 GMT

@Anonymous wrote:
Hi just wondering y my tablet not back on but paid all my bill for both please help

Hi @Anonymous. Was your tablet cut off for any reason?

Either way you will need to contact Customer Services tomorrow http://www.o2.co.uk/contactus and ask what's going on with your account. If you had a bar placed on it only O2 can remove it...