https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910309#M139258 Worst case try putting it into restore mode (via <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a> advise above) and connect to iTunes.<BR /><BR />If all else fails try booking in with a genius at the Apple Store, since the 6 isn't 1 year old yet (just a matter of a couple of weeks) it will still be under warranty Fri, 04 Sep 2015 13:13:17 GMT PhoneChanger 2015-09-04T13:13:17Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909723#M139216 <P>Hi</P><P>&nbsp;</P><P>My port date was today and the new iphone 6 i bought was fine all day and now the screen has gone black and i can't turn it off or on.....help please?</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 02 Sep 2015 19:15:18 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909723#M139216 Anonymous 2015-09-02T19:15:18Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909726#M139217 <P>Hi @Anonymous</P><P>It may have gone to sleep mode. You can try&nbsp; "press and hold the Wake/Sleep button and the Home button together for 15 seconds".....see if that helps?</P> Wed, 02 Sep 2015 19:21:12 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909726#M139217 Cleoriff 2015-09-02T19:21:12Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909788#M139218 Is it charged up? Wed, 02 Sep 2015 21:00:16 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/909788#M139218 MI5 2015-09-02T21:00:16Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910295#M139257 Hey @Anonymous how are you getting on with this? Did you find out what was the problem? Let us know <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Fri, 04 Sep 2015 12:07:36 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910295#M139257 Anonymous 2015-09-04T12:07:36Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910309#M139258 Worst case try putting it into restore mode (via <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a> advise above) and connect to iTunes.<BR /><BR />If all else fails try booking in with a genius at the Apple Store, since the 6 isn't 1 year old yet (just a matter of a couple of weeks) it will still be under warranty Fri, 04 Sep 2015 13:13:17 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910309#M139258 PhoneChanger 2015-09-04T13:13:17Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910332#M139265 <P>Hi</P><P>&nbsp;</P><P>Thank you to all the people that tried to help.&nbsp; The phone was fully charged btw, nothing worked and so as i'd only had it 4 days i took it back to Carphone Warehouse, who exchanged it!</P><P>&nbsp;</P><P><img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P><LI-SPOILER>&nbsp;</LI-SPOILER> Fri, 04 Sep 2015 13:49:02 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910332#M139265 Anonymous 2015-09-04T13:49:02Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910333#M139266 Glad you got sorted <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Fri, 04 Sep 2015 13:49:40 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910333#M139266 MI5 2015-09-04T13:49:40Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910392#M139271 <P>Good to hear they exchanged it for you&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /></P> Fri, 04 Sep 2015 14:59:57 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910392#M139271 jonsie 2015-09-04T14:59:57Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910396#M139272 CPW will exchange with brand new up to 28 days. Fri, 04 Sep 2015 15:03:51 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910396#M139272 MI5 2015-09-04T15:03:51Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910407#M139273 Good to hear, enjoy it! Fri, 04 Sep 2015 15:39:12 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910407#M139273 Anonymous 2015-09-04T15:39:12Z https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910450#M139274 <P>That was a good result. Glad you are sorted <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Fri, 04 Sep 2015 17:26:23 GMT https://community.o2.co.uk/t5/Apple/My-iphone-6-screen-is-black-and-won-t-do-anything/m-p/910450#M139274 Cleoriff 2015-09-04T17:26:23Z