topic Re: signal in cyprus in Apple

signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:19:46 GMT

Hi all my partner has been in Cyprus for the last 7 days and her Internet has worked fine.. she has woken up today and nothing works at all.. no Facebook no Internet and also WhatsApp does not connect.. she has spoken to customer services who have said there is nothing wrong with her account. We are stuck?? Can anyone help please?

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:21:59 GMT

Is this on wifi or mobile data?
Either way the data connection has failed so it may be you need to speak to the wifi provider or try and find out if the local network has a problem?

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:22:56 GMT

It's on mobile data.. other people on 02 have no issues?

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:25:43 GMT

It's not o2 in cyprus though. Ask her to try manually selecting a different network.

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:26:41 GMT

Does she use the O2 Travel bolt on?

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:27:25 GMT

Yeah she asked for it to be added to her account a week before she left

Re: signal in cyprus

jonsie — Sat, 22 Aug 2015 16:28:33 GMT

Possibly try a manual network selection if o2 say there is nothing wrong with the account. Choosing a different network might be the answer.?

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:28:59 GMT

OK so it shouldn't have hit any payment caps, but worth checking in her My O2 http://www.o2.co.uk/myo2
I'd try the manual network selection first though.

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:29:20 GMT

OK thanks will let you know how she gets on.. she can be a little slow aha

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:31:59 GMT

Manually selecting a different network usually fixes it, that's why I mentioned it early on in the thread.

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:33:45 GMT

Also worth mentioning that if O2 Travel is not active O2 will automatically cap your data usage in Europe to £43 (Inc VAT).

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:33:52 GMT

She said it just says searching for alternative network and nothing comes up?

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:34:39 GMT

You need to wait quite a few mins for it to find other networks.

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:34:57 GMT

OK possibly 02 travel may not be active then? Will get her details so I can login to her account

Re: signal in cyprus

jonsie — Sat, 22 Aug 2015 16:36:46 GMT

Tell her to switch the phone off, remove the battery if it's not inbuilt into the phone for 5 minutes, clean the sim card and try it again.

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:39:22 GMT

It will look like this in the recent charges section or "things i've bought" if travel is active....

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:48:58 GMT

Yes it is active and customer services have confirmed this

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:50:32 GMT

Gotta be a local network fault then.
Is there any wifi in the hotel she can use?

Re: signal in cyprus

Anonymous — Sat, 22 Aug 2015 16:51:21 GMT

No mate no WiFi which I find it hard to understand.. she managed to change network to MTN but now her phone says no service

Re: signal in cyprus

MI5 — Sat, 22 Aug 2015 16:53:20 GMT

Was that the only other choice?
Shame about the wifi...