topic Re: 3G and 4G not working in Apple

3G and 4G not working

Anonymous — Sat, 22 Aug 2015 10:47:43 GMT

I've got an iPhone 5S and my contract was eligible for upgrade on the 20th August. I don't want a new handset yet, I want to wait until the new iPhone comes out - whenever it is - so I downgraded my £37-odd a month contract to a Simplicity Tariff on a rolling 30 day contract so I'm paying a minimum amount in the meantime.

I've had emails and texts on Thursday to confirm that my tariff change has gone ahead, but when I was out this morning, I noticed that although the O2-UK logo is showing and there are 5 white dots, it says 3G instead of 4G and, more to the point, it doesn't work ... when I try to connect to something it says there is no network connectivity.

It'd gotta be something to do with the tariff change, what can I do?

Been trying to get on live chat this morning but it just says "We're just checking to see if there's an available agent" and nothing happens.

Be grateful for any assistance.

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 10:49:35 GMT

Tyext ACTIVE to 2020 and save the settings. Restart the phone. It might be worth checking you still have idata as your bolt on in My O2.

Re: 3G and 4G not working

Anonymous — Sat, 22 Aug 2015 11:02:20 GMT

Aah ... postman just delivered a new SIM card ... I'm guessing this could solve the problem!!!

Re: 3G and 4G not working

Anonymous — Sat, 22 Aug 2015 11:14:21 GMT

OK so I've done the SimSwap online and it went through virtually immediately. Seems to have worked, and now have working 3G (and the O2 app tells me I have 1.99 of my 2.0gB left ).

But I don't have 4G. At the end of the SimSwap it gave a link to click on to check and set up 4G , I put in my phone number and it texted me a code , but when I put the code in it tells me my phone is a Gold 16gB and it's actually a silver 32gB. However, whichever of those 2 I select, I am directed to https://www.o2.co.uk/4g/setup/error/500.

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 11:25:25 GMT

You don't need to set up 4G as long as it is enabled in the settings.

You have a 4G sim and a 4G enabled handset so the other criteria you need apart from a 4G tariff is that you are in a 4G area.

Check here : Service Status

Re: 3G and 4G not working

Anonymous — Sat, 22 Aug 2015 11:38:49 GMT

It'll work fine on 3G, it's 4G ready so whenever your area gets the 4G upgrade you won't need to do anything

Re: 3G and 4G not working

Anonymous — Sat, 22 Aug 2015 12:09:51 GMT

I've always had 4G on it, think ours was one of the first areas to get it

Re: 3G and 4G not working

MI5 — Sat, 22 Aug 2015 12:09:57 GMT

No need to do the 4g set up.
Just re start your phone after checking you have 4g enabled in settings.

Re: 3G and 4G not working

Anonymous — Sat, 22 Aug 2015 14:21:35 GMT

I changed my Samsung for the iPhone 5c and changed my contract from tesco to o2. Took 8 phone calls and a trip to the o2 shop before I spoke to Kim Mangon a patient Yorkshire lass who cleared the account and started a new one. Apparently the activation kept failing but none if the other agents had picked this up. Kim phoned back when she said she would and I still don't know how she calmed me down that day as I was fit to be tied.

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 14:28:12 GMT

@Anonymous wrote:
I changed my Samsung for the iPhone 5c and changed my contract from tesco to o2. Took 8 phone calls and a trip to the o2 shop before I spoke to Kim Mangon a patient Yorkshire lass who cleared the account and started a new one. Apparently the activation kept failing but none if the other agents had picked this up. Kim phoned back when she said she would and I still don't know how she calmed me down that day as I was fit to be tied.

Just what we have been saying on another thread today. Such an obvious problem should have been apparent at the outset but we'll done Kim. Hopefully admin will feed this back so she gets the recognition she deserves. Such a shame that you can't get the same standard of service from all the staff at o2.

Re: 3G and 4G not working

MI5 — Sat, 22 Aug 2015 14:31:56 GMT

Why such difference in the levels of training between operators?

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 14:38:35 GMT

@MI5 wrote:
Why such difference in the levels of training between operators?

That's the whole point, there shouldn't be!

Re: 3G and 4G not working

MI5 — Sat, 22 Aug 2015 14:40:18 GMT

I guess some just can't be bothered, but the can't be bothered seem to outnumber the ones who can.
It must be endemic.

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 16:49:40 GMT

@MI5 wrote:
I guess some just can't be bothered, but the can't be bothered seem to outnumber the ones who can.
It must be endemic.

Apathy combined with job insecurity due to the imminent Three buy-out.

Re: 3G and 4G not working

Cleoriff — Sat, 22 Aug 2015 17:26:21 GMT

Difference in operators is down to those who want to learn ...versus others who couldn't give a flying fig and just want a pay packet at the end of the week. Happens in many jobs sadly...:smileysad:

Re: 3G and 4G not working

MI5 — Sat, 22 Aug 2015 17:27:32 GMT

It does, but in most places they get flushed out....

Re: 3G and 4G not working

jonsie — Sat, 22 Aug 2015 17:50:22 GMT

O2 is so different now to when I worked there, you would never get away with the things they say and do now.