topic Re: Frustrated!! Full strength bars and still can't get connect to network! in Apple

Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:01:44 GMT

Hi All,

Advice Please. I don't know whether it's O2 or iphone issues.

I often have trouble downloading emails or connecting to internet even though I can have full signal strength showing but cannot get online.

It happens everywhere. I have tried my sim in other phones, so it's not a faulty sim or handset. So I don't know whether O2's network is just rubbish or whether it's a combination of poor O2 service and iphone performance.

Anybody able to offer their input. I travelled from York to Glasgow on the train today and for the full train journey I couldn't even send a text - wtf!!!

Seriously p'd off.

Re: Frustrated!! Full strength bars and still can't get connect to network!

jonsie — Tue, 28 Jul 2015 16:05:54 GMT

Have a look in My O2 and check what data bolt on you have.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:17:49 GMT

I have a 5GB data allowance.

Re: Frustrated!! Full strength bars and still can't get connect to network!

jonsie — Tue, 28 Jul 2015 16:21:35 GMT

Is it idata?

Re: Frustrated!! Full strength bars and still can't get connect to network!

MI5 — Tue, 28 Jul 2015 16:40:37 GMT

Check you have the latest carrier update file installed and then reset your network settings.
Phone will reboot after this so try it again.
However, all networks coverage is notoriously bad on train routes, which is why many now provide wifi for passengers to use.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:43:24 GMT

I can't see anything to tell me. How do I find out? Thank you.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:44:48 GMT

I looked at my Mobile Date on my iphone and the "mobile data" settings shows idata.02.co.uk

Re: Frustrated!! Full strength bars and still can't get connect to network!

MI5 — Tue, 28 Jul 2015 16:45:05 GMT

What is your apn?
iData.o2.co.uk or mobile.o2.co.uk?
Whichever one it is, try the other as well.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:46:39 GMT

Thanks. I checked the carrier settings.

The train was just the last straw. This happens often. I seem to show good signal strength but cannot get online and I don't have wifi at work or a wifi hotspot nearby. So annoying.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 16:48:50 GMT

its idata.o2.co.uk but I will try the other one thanks.

Re: Frustrated!! Full strength bars and still can't get connect to network!

MI5 — Tue, 28 Jul 2015 16:53:07 GMT

If mobile.o2.co.uk gives you service it means you have the wrong data bolt on so you should call CS to get it changed.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 17:23:53 GMT

Contacted customer services and says my APN is idata.o2.co.uk and that's what my phone says. I can't work out why it's so bad. Other people seem to be able to make calls and get online, so why can't I??

Re: Frustrated!! Full strength bars and still can't get connect to network!

MI5 — Tue, 28 Jul 2015 17:27:58 GMT

Are we talking 3g or 4g?
The o2 3g network is severely congested and oversubscribed at the moment, but updates are rolling out.
I would also get a sim swap to rule that out as an issue.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 17:37:06 GMT

Hilarious. I did the 'live chat' with a GURU who, after I explained my problems, told my to switch my phone off, remove sim then put back in and switch phone on and assured me my problems would be fixed.

Now why didn't I think of that!! Poor show O2.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Tue, 28 Jul 2015 17:45:12 GMT

3G. It didn't seem to matter if I switched it to 4G.

Re: Frustrated!! Full strength bars and still can't get connect to network!

MI5 — Tue, 28 Jul 2015 17:59:34 GMT

OK, so side by side with 2 O2 phones, does the other work better than yours?

Re: Frustrated!! Full strength bars and still can't get connect to network!

gemz4the1 — Sun, 02 Aug 2015 09:04:42 GMT

Although I am unable to help with your issue, I sympathise with you @Anonymous

My daily journey to and from work is ruined by poor signal.

Sometimes when I have full bars, my data doesn't work so I have to resort to either being stuck on the same browser page and reading extremely slowly, or listening to music.

Re: Frustrated!! Full strength bars and still can't get connect to network!

Anonymous — Mon, 24 Aug 2015 14:29:35 GMT

Same issue happens in Chester, Stafford and occasionally at Cheshire Oaks.

This is my last 12 months with O2 as it has to have the flakiest 3G & 4G in and around my home town.

What rubs salt in the wounds is I've had about 3 texts saying that they will be working on my local mast and may suffer some call and data downtime but once back up I will notice a better, stronger signal .......

Guess what?........ Absolutely no difference in signal quality or strength on every occasion.

It's just a poor service for something that's not the cheapest out there.

Re: Frustrated!! Full strength bars and still can't get connect to network!

jonsie — Mon, 24 Aug 2015 17:13:42 GMT

We are seeing this more and more and until every area is upgraded people need to look at other options out there. We pay a fortune for smartphones but in many cases they can't perform the most basic of functions.

And yet they still lie about expected coverage.

Anonymous — Mon, 24 Aug 2015 18:21:05 GMT

And yet they still lie about expected coverage.