topic Re: HELP! iPhone 5 Unlatching request rejected? in Apple

HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 02:18:48 GMT

Hi,

I have been trying to unlock my iPhone 5 using the online form. The first time the request was rejected as my new SIM Card had barely been used. I realised this and made a few calls/texts/web... it is now showing in my 02 account as attached to my Mobile number.

However, immediately after receiving the rejection e-mail I filled out the form again to be rejected again (and again 24 hours later), but this time with the following message 2x:

** THIS IS AN AUTOMATED MESSAGE **

Hi,

This iPhone unlatching request has been rejected as there are multiple
unlock requests received.

Thank you,

O2 Customer Service

How long must I have to wait before I am able to re-apply for the unlock?

Any help would be greatly appreciated.

Regards

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 04:16:34 GMT

Give customer service a call or even use live chat to request the unlock. Explain the situation and as long as there is £15 credit on the phone you should be able to get the phone unlocked that way.

Re: HELP! iPhone 5 Unlatching request rejected?

Cleoriff — Tue, 23 Jun 2015 06:41:11 GMT

Hi @Anonymous This must have been really frustrating for you but it does show the security system kicked in.

As said. you would be better to ring customer services and explain what happened. They can process the unlock request for you

Re: HELP! iPhone 5 Unlatching request rejected?

MI5 — Tue, 23 Jun 2015 07:30:12 GMT

If you are on contract call 202 or PAYG call 4445.

Re: HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 14:45:03 GMT

Thanks guys... I'll give O2 CS a go

Re: HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 15:15:56 GMT

I have just contacted O2 Customer Services on Live Web Chat (Rajiv). According to him, the reason why my handset can't be unlocked and the reason why I am getting the above message is because this iPhone was not bought from O2.

Has anyone else come across this issue? Must the handset have been purchased from O2? This is an ex-contract handset.

Any help would be appreciated.

Re: HELP! iPhone 5 Unlatching request rejected?

MI5 — Tue, 23 Jun 2015 15:19:55 GMT

CALL !!!
Forget live chat - they get very confused sometimes

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 15:23:45 GMT

It makes no difference where you bought the phone. Call them and be assertive but polite...

Re: HELP! iPhone 5 Unlatching request rejected?

Cleoriff — Tue, 23 Jun 2015 15:28:47 GMT

Live Chat? Crikey...

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 15:33:28 GMT

@Cleoriff wrote:
Live Chat? Crikey...

Hey, I've been told that live chat is the way to go....whatever!

Re: HELP! iPhone 5 Unlatching request rejected?

viridis — Tue, 23 Jun 2015 15:34:41 GMT

@Anonymous wrote:
I have just contacted O2 Customer Services on Live Web Chat (Rajiv)......

Call, while live chat can deal with account based questions, I have found that the outcome of situations like this leave a lot to be desired if the script is deviated from.

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 15:41:04 GMT

If it can't be Googled then.....

Re: HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 15:41:24 GMT

According to him - I shoukd go back to where it was purchased from as they are the ONLY ones that can unlock the handset.

I tried to be as polite and assertive as I could. I even told him that had my IMEI been registered with the number the first time... the lock would've gone through. It is ONLY because I then sent multiple requests in a short space of time that a system block had been placed for sending multiple requests.

He says there is no such block in place and the only reason that I got that message is bacause it was NOT purchased from O2.

Call O2 instead?

Re: HELP! iPhone 5 Unlatching request rejected?

Cleoriff — Tue, 23 Jun 2015 15:45:39 GMT

CALL!!

Re: HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 15:45:43 GMT

He offered a second solution as well.... Buy another PAYG Sim Card ... top up £15 and request an unlock... Instead of using my contract SIM. I told him... it's still O2 unlocking the Phone? And what if I got the same reply... he said... they would do it over on their system.

Re: HELP! iPhone 5 Unlatching request rejected?

Cleoriff — Tue, 23 Jun 2015 15:48:32 GMT

@Anonymousthis guys answers beggar belief to even me..and I am renowned as being technically challenged... Basically he is asking for you to pay for an unlock...which should be free if you are on contract...if I understand this correctly..

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 15:47:55 GMT

CALL....fgs

Re: HELP! iPhone 5 Unlatching request rejected?

viridis — Tue, 23 Jun 2015 15:48:17 GMT

Really? ??
That's a bit err "scammy"

Re: HELP! iPhone 5 Unlatching request rejected?

Anonymous — Tue, 23 Jun 2015 15:50:09 GMT

Thanks guys... I appreciate your help. I'll give them a call soon... I've just got a few things to do right now... But I'll definitely give em a call and let you know how I got on

Re: HELP! iPhone 5 Unlatching request rejected?

jonsie — Tue, 23 Jun 2015 15:51:38 GMT

I wish you very good luck. Calling will sort out your problem for sure.