topic Re: O2 insurance do they sent phone to Apple in Apple

O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 19:40:29 GMT

Hi

Does anyone know if O2 insurance send the phone to Apple for repair ,my daughter got a replacement screen from her O2 insurance as she dropped it but she has just gone a cracked the screen again but doesn't now have insurance I'm just wondering if Apple will touch .?
Thanks

Re: O2 insurance do they sent phone to Apple

MI5 — Thu, 18 Jun 2015 19:53:08 GMT

Apple just sell you a replacement refurbished phone for a fixed price. They won't repair it.
O2 use their own repairers which is Anovo, not Apple.

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 19:55:05 GMT

Wish I had know this before O2 sold me the insurance so basically O2 invalidates the warranty ?

Re: O2 insurance do they sent phone to Apple

MI5 — Thu, 18 Jun 2015 19:57:54 GMT

No, not at all. Smashed screens aren't covered by warranty though anyway.

Re: O2 insurance do they sent phone to Apple

Cleoriff — Thu, 18 Jun 2015 20:04:51 GMT

This looks as if it is going to be an expensive job @Anonymous Two smashed screens on an iphone? Oh dear...:smileysad:

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 20:07:31 GMT

So will Apple replace the screen if I take it there .? I don't mind paying . But last time I took my old iPhone that I dropped and got repaired from a non Apple place .apple then refused to repair the phone as it had been touch by someone other than them .
So what I'm trying to find out is if Apple will repair my phone even tho it has already been repaired my O2 insurance .

Thanks

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 20:09:57 GMT

Yes it will be cleoriff but that's my daughter for you lol I really want Apple to repair it but the nearest one to me is about 50 miles away and don't want it to be a wasted trip if they claim they will not touch it as O2 have already done a screen once of me

Re: O2 insurance do they sent phone to Apple

MI5 — Thu, 18 Jun 2015 20:13:05 GMT

No, as I said above, Apple will not repair.
They sell you a refurbished phone at a fixed price.
If you tell me which iPhone I will tell you how much - but it will be a replacement phone, not yours repaired.

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 20:18:20 GMT

Hi it's a iPhone 6 .why do they advertise online that you can get a cracked screen repaired for £86.44 on the Apple Store ?

Re: O2 insurance do they sent phone to Apple

Cleoriff — Thu, 18 Jun 2015 20:22:43 GMT

I'm not sure either? A family member got her screen replaced last year when she took it to the Apple Store in Birmingham. Cost her £129.99...

Re: O2 insurance do they sent phone to Apple

MI5 — Thu, 18 Jun 2015 20:24:34 GMT

That is what they charge for a replacement out of warranty iPhone 6.

"How much does iPhone screen repair cost?
Repair and replacement costs depend on your iPhone model and your AppleCare product coverage.

When you request screen repair online or by phone, Apple will place an authorization on your credit card to cover the iPhone out-of-warranty cost. We’ll charge this amount if your iPhone has additional damage and is eligible for out-of-warranty service. If your iPhone has no damage other than the screen, we’ll charge the amount below. Learn more.

iPhone 6: £86.44
iPhone 6 Plus, iPhone 5s, iPhone 5c, iPhone 5: £106.44
Fees are in British pounds sterling and include VAT and a £7.44 shipping fee. Pricing applies only to screen repair by Apple. Accidental damage isn’t covered under the Apple One Year Limited Warranty.
Apple will run a diagnostic test to determine whether your iPhone has experienced additional damage. If it has, or if it needs other repairs, you may need to pay an out-of-warranty service fee."

If there is more damage, they will charge extra.

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 20:31:26 GMT

Think I will just have to call Apple tomorrow thanks is for your help

Re: O2 insurance do they sent phone to Apple

Cleoriff — Thu, 18 Jun 2015 20:33:14 GMT

@Anonymous wrote:
Hi it's a iPhone 6 .why do they advertise online that you can get a cracked screen repaired for £86.44 on the Apple Store ?

Considering it's an iPhone 6 that isn't a bad price for a screen replacement. Though it will require the 50 mile trip.....:smileywink:

Re: O2 insurance do they sent phone to Apple

MI5 — Thu, 18 Jun 2015 20:34:26 GMT

It's a post in service.

Re: O2 insurance do they sent phone to Apple

Anonymous — Thu, 18 Jun 2015 20:38:22 GMT

Or you can book it in the a geru in store and they will repair

Re: O2 insurance do they sent phone to Apple

Anonymous — Tue, 30 Jun 2015 07:23:30 GMT

Just to let everyone know Apple fixed the screen and it was only £78 so much cheaper then O2 insurance who after first claim want £120 plus your £6 a month go Apple people don't bother with insurance

Re: O2 insurance do they sent phone to Apple

Cleoriff — Tue, 30 Jun 2015 07:28:03 GMT

@Anonymous wrote:
Just to let everyone know Apple fixed the screen and it was only £78 so much cheaper then O2 insurance who after first claim want £120 plus your £6 a month go Apple people don't bother with insurance

Good call @Anonymous We did hear last week that Apple were offering some damn good deals on screen repairs

You did well .....PS Now go and put it in a case...:smileywink:

Re: O2 insurance do they sent phone to Apple

Anonymous — Tue, 30 Jun 2015 07:30:18 GMT

It's also getting a glass screen protector put on it as I've been told this might help should it happen again worth a try

Re: O2 insurance do they sent phone to Apple

jonsie — Tue, 30 Jun 2015 07:35:51 GMT

Good service and you know the jobs done properly. As for insurance, it's the type of thing you only wish you had if the phone is damaged or stolen. Personal choice and I have never used insurance except when I bought my first tablet through PC World and I cancelled the insurance (£4/month) when I came to Thailand. ..cracked the screen on the second day here, sods law. Cost me £90 when I returned after 3 months!

Re: O2 insurance do they sent phone to Apple

jonsie — Tue, 30 Jun 2015 07:37:23 GMT

@Anonymous wrote:
It's also getting a glass screen protector put on it as I've been told this might help should it happen again worth a try

Makes sense and get a case!!