topic Re: FAULTY PHONE! in Apple

FAULTY PHONE!

Anonymous — Fri, 12 Jun 2015 21:13:09 GMT

i purchased my iphone 5c last year and last week my phone would not turn on for no reason i took the phone into the 02 store and sent it for repair. i then was informed by the 02 repair centre that my phone was indeed faulty through no fault of my own. My mum spoke to a lady called Susan (from glasgow office) who was totally non supportive and if 02 are reading this, i suggest you listen in on the conversation, if that is your customer service than ill get my next phone from aldi! we are now having to phone everybody 02,apple, we've currently looked at our customer rights and if needs be we will be exercising them both from the Sales of Goods Act and EU regulations. Neither of these are considered or explained when dealing with issues on goods that 02 have supplied.

Re: FAULTY PHONE!

Cleoriff — Fri, 12 Jun 2015 21:22:14 GMT

Hi @Anonymous

Not a good experience. Why dont you give Apple a ring? They are far better to deal with and will certainly give you superior advice..

https://www.apple.com/uk/support/contact/

Re: FAULTY PHONE!

Bambino — Fri, 12 Jun 2015 22:22:10 GMT

O2 don't monitor this site. This is a customer to customer forum.

How old is the phone? It's my understanding that Apple only offer a 12 month warranty.

Re: FAULTY PHONE!

Cleoriff — Fri, 12 Jun 2015 22:26:21 GMT

@Bambino wrote:
O2 don't monitor this site. This is a customer to customer forum.

How old is the phone? It's my understanding that Apple only offer a 12 month warranty.

I think you are right re the 12 month warranty @Bambino....I just think the OP may get a better service from Apple if they give them a ring (even of warranty has expired)...?

Re: FAULTY PHONE!

Bambino — Fri, 12 Jun 2015 22:40:21 GMT

Yes Apple would be the better choice for service whether it's warranteed or not.

Re: FAULTY PHONE!

Anonymous — Fri, 12 Jun 2015 22:47:59 GMT

@Anonymous wrote:
i purchased my iphone 5c last year and last week my phone would not turn on for no reason i took the phone into the 02 store and sent it for repair. i then was informed by the 02 repair centre that my phone was indeed faulty through no fault of my own. My mum spoke to a lady called Susan (from glasgow office) who was totally non supportive and if 02 are reading this, i suggest you listen in on the conversation, if that is your customer service than ill get my next phone from aldi! we are now having to phone everybody 02,apple, we've currently looked at our customer rights and if needs be we will be exercising them both from the Sales of Goods Act and EU regulations. Neither of these are considered or explained when dealing with issues on goods that 02 have supplied.

Apple will replace the phone but as its out of warranty they will charge you

Re: FAULTY PHONE!

MI5 — Fri, 12 Jun 2015 23:06:32 GMT

Community advice on SOGA and Warranty here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-extended-warranty/m-p/599174

Re: FAULTY PHONE!

Anonymous — Sat, 13 Jun 2015 10:07:07 GMT

Spoke to O2 repairers and they said it's down to O2 because the phone they supplied me is faulty yet they are not interested, I expect when getting a contract for 2 years so the phone to fulfil that timescale at least but their repairers confirmed that the phone is faulty already spoke to apple about it

Re: FAULTY PHONE!

Anonymous — Sat, 13 Jun 2015 10:11:28 GMT

Hi @Anonymous

How many months left on your contract have you got?

Re: FAULTY PHONE!

Cleoriff — Sat, 13 Jun 2015 10:12:11 GMT

If that's the case and you are getting nowhere....then use this link to complain..

http://www.o2.co.uk/how-to-complain

Re: FAULTY PHONE!

jonsie — Sat, 13 Jun 2015 10:37:18 GMT

Useful links ..Credit @adamtemps64

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-extended-warranty/td-p/599174

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

Re: FAULTY PHONE!

MI5 — Sat, 13 Jun 2015 10:37:58 GMT

I agree. O2 should honour any repairs or replacements for the life of the contract, but that is a risk you take with apple stuff.

Re: FAULTY PHONE!

jonsie — Sat, 13 Jun 2015 11:04:00 GMT

It's only apple who seem to get away with 12 months warranty for some reason. Two years should be the minimum life cycle of a phone and last at least as long as the contract. Why does a manufacturer charge so much for their phones but has no confidence in their products?

Re: FAULTY PHONE!

Anonymous — Sat, 13 Jun 2015 12:04:56 GMT

My upgrade is due in January and to get out of the one it's 160 but I refuse to pay money to pay off a contract if I don't have a phone, thank you all for the help by the way, if needs must I will take it further

Re: FAULTY PHONE!

Anonymous — Sat, 13 Jun 2015 12:48:12 GMT

It is your right to take it further if you wish @Anonymous, but it was on the contract you accepted that by getting an iphone you would only be covered for 12 months. If you wanted to extend that you would have to subscribe to Apple care. Apple's rules not O2. All the other manufacturers are 24 months except Apple.

Re: FAULTY PHONE!

jonsie — Sat, 13 Jun 2015 13:10:31 GMT

My point exactly @Anonymous, no faith in their overpriced outdated phones yet people fall over themselves to be associated with a company who don't want to know after 12 months. Why do people have to pay yet more money for Apple care?

Re: FAULTY PHONE!

Anonymous — Sat, 13 Jun 2015 13:48:26 GMT

One of the "perks" of having an Apple phone! They should just call it extended warranty but I guess Apple care sounds better!Don't forget It's all about the image...

Re: FAULTY PHONE!

jonsie — Sat, 13 Jun 2015 13:53:07 GMT

....not to forget the money!!