topic Re: No phone service in Apple

No phone service

Anonymous — Sat, 30 May 2015 08:19:21 GMT

since the 48 hours since I went through an online upgrade process - which is due to start in a day or so I have had zero network coverage. Not s shred of it. I can only contact people by Internet which I'd hard when I'm not hone. Any ideas

Re: No phone service

Cleoriff — Sat, 30 May 2015 08:36:09 GMT

What phone have you got?

Have you checked your mast status.http://status.o2.co.uk/

If that seems ok......then check this link here for settings for all types of phones connecting to O2

http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20Android%20APN%20MMS%20mobile%20internet%20settings

Re: No phone service

Anonymous — Sat, 30 May 2015 08:41:39 GMT

Hi @Anonymous

Can you give us a bit more information about the "Online upgrade process"?

Do you mean u ordered a new upgrade or have you done anything else? Like a sim swap? Or transfer from pay and go to contract? Whatever it was 48h with no coverage is not normal, you should ring customer services...

Re: No phone service

Anonymous — Sat, 30 May 2015 10:26:57 GMT

Did you do a sim swap online using sim swap form?

Re: No phone service

MI5 — Sat, 30 May 2015 15:06:39 GMT

Sounds like new phones sim card may have been activated ready for use when the new phone and sim arrives with you.

Re: No phone service

jonsie — Sat, 30 May 2015 15:08:06 GMT

Can you make calls and texts with the old sim?

Re: No phone service

MI5 — Sat, 30 May 2015 15:10:09 GMT

Not with "zero network coverage".....

Re: No phone service

jonsie — Sat, 30 May 2015 15:15:16 GMT

Which would point to the sim being disconnected already. Strange as o2 have a policy not to send out live sims. I'm more interested in how the op 'upgraded'

Re: No phone service

MI5 — Sat, 30 May 2015 15:16:59 GMT

Yeah, it is strange and might just be a coincidence that signal was lost straight after upgrading.

Re: No phone service

Anonymous — Sat, 30 May 2015 15:35:37 GMT

You are right @jonsie, if the Op upgraded online,if he required a new sim, it would have been sent a blank Sim card, that the customer must activate ,if they want to use it.

This is something else, but I guess we will never know, by the looks of it...

Re: No phone service

Anonymous — Thu, 04 Jun 2015 11:45:51 GMT

Hi @Anonymous and welcome to the o2 community! If could you give us a bit more information... I'm sure the community will be able to give you a more accurate answer. Let us know if you have already find a solution as it might help others with the same issue.