topic Re: Phone ringing when no signal?! TuGO issue? in Apple

Phone ringing when no signal?! TuGO issue?

Anonymous — Wed, 27 May 2015 11:37:41 GMT

I have an iPhone6 on O2, and have a bit of a weird issue.

When in my office at work, I get no signal so dont recieve any phone calls to my handset

One of my friends mailed me to ask why I keep pushing their calls to Voicemail - they said whenever they call me, they hear a ringtone one or 2 times before voicemail kicks in - however my handset doesn't ring, and I dont get any missed call notifications/emails?

I tried calling my mobile from my deskphone and i got the same experience.
I initially suspected this may be because I had TuGo open and my phone connected to the wifi - however I've disabled both of these and still get the same experience?

Anyone else aware of this or what causes it?

Re: Phone ringing when no signal?! TuGO issue?

viridis — Wed, 27 May 2015 11:44:32 GMT

Is TuGo also installed on a tablet which may be turned on?

Re: Phone ringing when no signal?! TuGO issue?

Anonymous — Wed, 27 May 2015 11:45:31 GMT

a-ha, good shout! I will check

Re: Phone ringing when no signal?! TuGO issue?

viridis — Wed, 27 May 2015 12:19:07 GMT

Any joy? @Anonymous

Re: Phone ringing when no signal?! TuGO issue?

Anonymous — Wed, 27 May 2015 19:21:28 GMT

Unfortunately no luck!

I disabled/uninstalled TuGO from both my iphone and ipad but no luck

Concluded it may be facetime related but disabled that on my phone/ipad and macbook but still no joy.

Running out of ideas...

Re: Phone ringing when no signal?! TuGO issue?

MI5 — Wed, 27 May 2015 19:28:59 GMT

Try turning off voicemail within the Tugo app.

Re: Phone ringing when no signal?! TuGO issue?

Anonymous — Wed, 27 May 2015 19:47:14 GMT

fixed it!

I saw on another post to check the call forwarding details by dialling*#62# - it looked like if my number was unreachable the call would get forwarded to a UK mobile number ending in 4656 - I have no idea what that number is but bizarrely if that didnt pick up my VM would kick in?!

Anyway - amended those details now and calls now go straight to VM without the additional rings - thanks for the suggestions

Re: Phone ringing when no signal?! TuGO issue?

MI5 — Wed, 27 May 2015 19:59:10 GMT

Well found

Re: Phone ringing when no signal?! TuGO issue?

blissgirl — Wed, 27 May 2015 19:59:11 GMT

@Anonymous glad you got it sorted

Re: Phone ringing when no signal?! TuGO issue?

jonsie — Thu, 28 May 2015 04:21:16 GMT

Good find. ☺

Re: Phone ringing when no signal?! TuGO issue?

Anonymous — Wed, 03 Jun 2015 08:29:18 GMT

Thank for updating your thread with the solution. Good find @Anonymous ☺ See you around!