topic Re: Slingbox O2 blocking over 4G / 3G ?? in Apple

Slingbox O2 blocking over 4G / 3G ??

Anonymous — Mon, 11 May 2015 07:20:38 GMT

Hi guys

I have a slingbox and all works fine. Apart from on O2 and over a 4G or 3G network on my iPhone 6. I know it's not my router settings or home network because I have another iPhone a version 5 that works over 3G on EE.

This did use to work until about a month ago over O2 network have there been any changes recently?

Re: Slingbox O2 blocking over 4G / 3G ??

Cleoriff — Mon, 11 May 2015 07:29:38 GMT

Hi @Anonymous

Another thread on the forum where this issue was resolved...it may be helpful?

"I sometimes get this, especially if my router or slingbox has been restarted. Try going through the setup process on your slingbox for remote viewing, and then try again"

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Slingbox-on-3G/m-p/341154/highlight/tr...

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Mon, 11 May 2015 07:33:49 GMT

Hi cleoriff. I saw this and it did not work. The issues is the Internet connection is also working fine over EE however not on my iPhone 6 on O2. The EE device is my work phone.

As I said I did have this working in the past and nothing has changed. I could only connect over 3G though but I think that was because O2 said there were 4G restrictions.

Re: Slingbox O2 blocking over 4G / 3G ??

Cleoriff — Mon, 11 May 2015 07:52:38 GMT

Then I am stumped if honest....I actually did a google search and found all sorts of instances where Slingbox works over Vodaphone 3G but not Giffgaff 3G (or others) There is also an article on port forwarding....but not sure this would have any effect as you say you have had this working in the past. I will leave this to one of our technical experts... @MI5 or @viridis (pr anyone else for that matter):smileywink:

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Mon, 11 May 2015 08:08:55 GMT

Ok thanks yeah the port fwd works otherwise it would not work on EE or in the past I think there is a network change on O2 end has to be. Do they supply answers on here or do I have to use the chat feature??

Re: Slingbox O2 blocking over 4G / 3G ??

Cleoriff — Mon, 11 May 2015 08:16:48 GMT

I was hoping one of our technical experts would help but they appear to be offline at the moment. I would avoid Live Chat of honest, they are only good for the most basic queries. You could try a chat with an O2 Guru and see if they can help?

http://www.o2.co.uk/help/guru

If you get this sorted could you come back and let us know please?

(A link about the gurus here) http://community.o2.co.uk/t5/Discussions-Feedback/O2-Gurus-We-want-to-hear-from-you/m-p/872997/highlight/true#M64042

Re: Slingbox O2 blocking over 4G / 3G ??

viridis — Mon, 11 May 2015 09:22:43 GMT

To be honest, I dont know anything about slingbacks and anything I write would be just via a Google search.
Sorry.

Re: Slingbox O2 blocking over 4G / 3G ??

Cleoriff — Mon, 11 May 2015 09:35:58 GMT

@viridis wrote:
To be honest, I dont know anything about slingbacks and anything I write would be just via a Google search.
Sorry.

I called you a technical expert @viridis and you talk about 'slingbacks'... (was it an autocorrect fail?)

Re: Slingbox O2 blocking over 4G / 3G ??

viridis — Mon, 11 May 2015 09:37:25 GMT

Yeah auto correct.
Can't be arsed to fix it

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Mon, 11 May 2015 10:16:52 GMT

Thanks guys for the feedback thus far. I really think it's an O2 issue or a setting I'm not sure about purely because it works on EE with the same settings I even changed to port away from 5001 to 5201 and changed it to TCP away from UDP. O2 still does not work EE does. Anyone know the APN port O2 uses for data the last thing I could try. I hope a guru reads this post. Or can I copy this post to another section. I don't have to go to a store do I?

Re: Slingbox O2 blocking over 4G / 3G ??

Cleoriff — Mon, 11 May 2015 10:31:24 GMT

@Anonymous wrote:
Anyone know the APN port O2 uses for data the last thing I could try. ?

Not sure if this is what you want... Its about connecting to data ....

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Re: Slingbox O2 blocking over 4G / 3G ??

MI5 — Mon, 11 May 2015 10:43:13 GMT

There is no one on here with the knowledge of o2 systems to answer your question.
The only chance you've got is if @Toby can find out for you.

Re: Slingbox O2 blocking over 4G / 3G ??

Toby — Mon, 11 May 2015 10:52:39 GMT

Hi @Anonymous,

I'll talk to the rest of the team to see if I can get any useful info for you

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Mon, 11 May 2015 11:26:48 GMT

@ Toby thanks. I'm on another sling box forum and they seem to think its an O2 issue this might help:-

Its an O2 issue, as the only thing that you need to check is the port ofrwarding on your router, but if it works on another 3G provider im sure your router is configured
for more infor please check those links
https://community.slingbox.com/message/103106#103106

https://community.slingbox.com/message/13694#13694

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Wed, 13 May 2015 08:46:29 GMT

@Toby any luck ?

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Fri, 15 May 2015 17:43:12 GMT

Really looking on an answer for this 🙂

Re: Slingbox O2 blocking over 4G / 3G ??

jonsie — Fri, 15 May 2015 17:50:32 GMT

It has to come from @Toby I'm afraid due to the rarety of this issue amongst the regular contributors 😕

Re: Slingbox O2 blocking over 4G / 3G ??

MI5 — Fri, 15 May 2015 18:26:37 GMT

True, as I've already said, there's no one on here that will know the answers you need.

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Sat, 23 May 2015 14:18:12 GMT

Your problem is most likely an O2 network restriction.

We use portforwarding to set up Ip cameras for remote viewing on mobile phones and O2 is the only network which cannot access the video stream through the http ports set up in the cameras. We have to use the RTSP stream for any chance of viewing cameras on an O2 network smartphone.

Been fully tested, swapped sims on many devices, it's only O2 where the stream is blocked!

Re: Slingbox O2 blocking over 4G / 3G ??

Anonymous — Sat, 23 May 2015 14:21:45 GMT

I'm not familiar with slingbox but if there are alternative port options then that's where you may find the answer.