topic Re: Iphone5c black screen in Apple

Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:27:08 GMT

After making a phone call I went to disconnect and all I had was a black screen don't know if it's on or off have had screen checked and that's ok battery is ok any ideas what it can be... The phone has not been dropped or has not got water damage.

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:28:56 GMT

Does the screen work normally at other times?
If so, check if you have a screen protector on covering the proximity sensor or a case that might be hindering it.

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:39:20 GMT

Only happened after making the call can not access anything on the phone at all now it's as though the phone o
Is dead but if I turn the button onto silent the phone vibrates but that is the only thing the phone will do.

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:41:48 GMT

Where did you have the screen checked?
Are you saying it's permanently black all the time now?

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:44:42 GMT

Had the screen checked by repair guy in town and also battery and they are both ok,yes it is permanently black all the time .

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:46:29 GMT

You could try a reset and restore with iTunes in case it's a software issue but it sounds like it might need a repair.

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:49:31 GMT

Had first taken it back to O2 who advised to take it to repair guy as it is out of warranty and Apple charges would be high

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:50:55 GMT

How did he know the screen was OK?

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:51:00 GMT

Have tried that but it came up that iTunes could not be accessed as pass code was on !

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:51:46 GMT

Fitted my screen onto another phone

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:52:58 GMT

Then a new screen onto my phone but still had black screen

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:54:25 GMT

Did you try a reset by holding home and power button together for about 10 secs?

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 20:55:20 GMT

Yep tried that !

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 20:58:44 GMT

Are you bothered about your data or do you have a backup already?

Re: Iphone5c black screen

MI5 — Wed, 29 Apr 2015 21:10:32 GMT

I'm thinking you could try DFU mode,
Open iTunes and connect the iPhone.
Press and hold the Home button and the Power button at the same time.
After exactly 10 seconds release the Power button. Continue holding the home button until iTunes pops up a message telling you that it has detected an iPhone in recovery mode.

Re: Iphone5c black screen

viridis — Wed, 29 Apr 2015 21:31:27 GMT

Sounds gpu related to me,
Follow the advice off @MI5 and if that fails, your only hope is apple or a new phone.

Re: Iphone5c black screen

Anonymous — Wed, 29 Apr 2015 23:11:13 GMT

Try a full restore via iTunes, if that doesn't work then I'd suggest a new phone as Apple would charge you for a replacement which you would better off getting a brand new one