topic Re: O2 phone app error message in Apple

O2 phone app error message

Anonymous — Wed, 29 Apr 2015 19:21:03 GMT

Hi there,

I have been using the O2 phone app successfully for some time now, to access my O2 accounts, until recently when I cancelled one of my accounts where the contract had ended. When I now try to access the app on my iPhone 4s, I get the following error message:

"Failed to get user identity, possibly due to unlinking of MSISDN from account (Code 36)"

I have tried deleting then reloading the app, to no avail!.... any ideas anyone?

Cheers

Kev Mc

Re: O2 phone app error message

jonsie — Wed, 29 Apr 2015 19:22:39 GMT

Call 202, you probably now have different log in details.

Re: O2 phone app error message

MI5 — Wed, 29 Apr 2015 19:27:25 GMT

Sounds like it was the lead account that was deleted which has deleted access to the others.
You will need a new log in now.

Re: O2 phone app error message

Anonymous — Wed, 29 Apr 2015 19:35:43 GMT

Jonsie and MI5..... many thanks for the quick replies...... what you suggest sounds about right..... I take it that I can simply create a new account here on the website?

Re: O2 phone app error message

MI5 — Wed, 29 Apr 2015 19:55:06 GMT

Yes, you should be able to re-register with one of your other numbers.

Re: O2 phone app error message

Anonymous — Wed, 29 Apr 2015 20:24:00 GMT

MI5.... All done!.... thanks again

Caoimhin

Re: O2 phone app error message

MI5 — Wed, 29 Apr 2015 20:31:11 GMT

Good to hear