topic Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G in Apple

Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 15:57:11 GMT

Until today I had no problems at all with 4G/3G.

All of a sudden today, I can't send emails on either of my 2 virginmedia accounts.

I can still receive emails no problem.

I can still send texts, make calls, browse the net ... no issues whatsoever

I just can't send emails!

It seems that it can't authenticate the SMTP server.

However, when I got home, switched wireless on and connected to my home network ... no problems whatsoever.

Turn off wireless and I I can't send again.

O2 stated initiallly that since it worked on my wifi it clearly showed the network was ok.

Huh? Utter rubbish since we are talking two different networks ... it actually suggests the Virgin one is fine and the O2 network is not fine.

They suggested deleting my email accounts and re-enterring them.

Huh again? clearly they are ok since they still work on wifi.

Just to please them so they could put a tick on their piece of A4 paper, I did it to one account anyhow and sure enough it didn't do anything.

(basically the equivalent of your ISP who suggests that switching everything off and on again will cure all known faults :smileytongue:)

Then of course I get the "Well it's email and we don't support email problems" and I should get in touch with my ISP.

Thanks O2, I'll remember that when renewal time comes round.

Naturally my ISP, though much more helpful than O2, could only suggest it was a problem with the O2 network.

O2 are adamant that it isn't.

Anybody else experienced anything similar or know if there's a fix please?

Cheers

Mark

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:02:28 GMT

Try resetting your network settings mate.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

MI5 — Fri, 24 Apr 2015 16:03:10 GMT

You need to check that you are using virginmedia's smtp server.
If you were previously using O2's it may not be working anymore.

smtp.virginmedia.com
ssl on
authenticate user (sign in)
Port 465

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:03:25 GMT

Sounds like an email provider fault. Have you entered the details correctly in the mail settings?

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:14:36 GMT

Well, to summarise :-

1) The email account settings haven't changed since 3 iphones ago.

2) I can still receive but just not send on 3G/4G

3) I deleted an account to keep O2 happy and re-entered ... no change (also double checked them with virgin tech guy and compared against my PC and laptop).

4) The same account settings still work fine on wifi so clearly all email account/server/port settings are correct.

It's not settings.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:17:52 GMT

May be an issue with the smtp server rather than the phone.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

MI5 — Fri, 24 Apr 2015 16:18:09 GMT

What settings have you got for outgoing mail?

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:19:19 GMT

Yes it's not the phone at all which eliminates O2 partly

https://support.apple.com/en-gb/TS3899

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:20:45 GMT

If that Apple troubleshooting link I provided hasn't helped, try a restore via iTunes

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:21:19 GMT

My settings are

smtp.blueyonder.co.uk

ssl off

authentication password (though virgin tells me this is not required)

port 25.

All as per recommended by their tech guy and as used for many years

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:22:15 GMT

Already did a restore.

No change as expected but I'm trying anything.

Convinced its O2 network related

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

MI5 — Fri, 24 Apr 2015 16:24:09 GMT

Change to the settings I gave you earlier - they will work.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:25:11 GMT

and for good measure, I'd also tried the SSL server and port.

Same thing ... can't authenticate 😕

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:26:50 GMT

It's not O2 network please follow the advice @MI5 has told you

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:27:08 GMT

I'd even tried an smtp.ntlworld.com server the tech guy suggested which needs no authentication.

Same thing.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:28:09 GMT

Have you switched the ssl on

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

MI5 — Fri, 24 Apr 2015 16:32:42 GMT

You need to tick "sign in required" which needs your email and password to be entered (this is usually the same as the incoming settings).

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:33:07 GMT

Try using ssl and entering your password - even though you have been told you don't need it.

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:34:28 GMT

Of course I put ssl on, I'm not a noob you know

I used to use the ssl settings but on blueyonder.co.uk accounts it completely crippled your download speeds so I went back to normal account.

We are talking server details that have not changed for a long time, worked yesterday, and have just been confirmed as ok by Virgin 2nd line tech support. It's not like I'm trying to set something up for the first time here

Also, we are talking about two email accounts that suddenly don't authenticate on O2 only

It's got to be O2 network related?

Re: Weird ... iPhone 6 suddenly can't send email over 4G/3G

Anonymous — Fri, 24 Apr 2015 16:34:59 GMT

Most SMTP servers do need a username/password setup - this prevents then being used for spamming.