topic Re: Sudden data usage spike - Twitter to blame? in Apple

Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 17:31:19 GMT

I've had a weird sudden spike in my data usage and can't understand what's going on 😞 I've got an iPhone 5c which I've had since last May, on a plan with 1GB of data included. In a normal month I don't use more than about 700MB of my data allowance. Last night, with 18 days to go till my data plan refreshes, I had a text to say I've used 80% of my data. I'm not doing anything differently to any previous month - I mostly use my phone at home on WiFi and might look at Twitter or facebook for a few minutes a day while at work using mobile data. As I've had battery issues in the past, all the obvious data drains such as the email push setting, facebook video auto play and background app refresh are switched off already.
I tweeted O2 this morning to ask for advice. They advised me to see an O2 Guru but also to monitor my data usage. I reset my data counter and all I've done using mobile data today is send two tweets, spending no more than three minutes on the Twitter app in total, and my data counter is saying I've used 29.2MB of data doing so. This seems an awful lot! Is it reasonable to think it's Twitter that has suddenly started using up my data so rapidly and if so, what can I do? Thanks

Re: Sudden data usage spike - Twitter to blame?

MI5 — Wed, 22 Apr 2015 17:54:44 GMT

Try deleting the app and reinstall it. Also check the settings to see if there is anything obvious.

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:02:24 GMT

Thank you, so sorry to be thick but which settings should I check?

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:12:50 GMT

Go to settings>Mobile>current period & see what it says.

Below it will have a list of all the apps you use & which ones are using mobile data, turn off the ones that you don't need to use with mobile data really

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:17:24 GMT

Thanks, I've only ever had Facebook and Twitter switched on under those settings. For today only, no Facebook usage and 29.2MB of Twitter for approx three minutes' usage ...

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:18:22 GMT

Delete the Twitter app then see how you get on

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:25:38 GMT

Thanks I've never really kept track of my data before as its never been an issue but I'm guessing 29MB for a few minutes' use is a lot for a social media app?

Re: Sudden data usage spike - Twitter to blame?

paulbacon — Wed, 22 Apr 2015 18:36:44 GMT

Deleted as thought it was an Android device not Apple. Confused where i was for a minute

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:41:07 GMT

It's a very big amount & shouldn't be thst much just for 3 minutes

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:45:12 GMT

I think I've found my culprit then! Thanks for confirming that for me

Re: Sudden data usage spike - Twitter to blame?

viridis — Wed, 22 Apr 2015 18:52:49 GMT

29mb for three minutes is normal if you have a fair few pictures on your timeline that preload.
Any other social apps such as snapchat?

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 18:55:02 GMT

Nope, only Facebook, which I haven't used for ages on mobile data. It just isn't adding up, I was even in an area with no phone signal for three days last week and have still used twice my normal monthly data usage in under a fortnight!

Re: Sudden data usage spike - Twitter to blame?

viridis — Wed, 22 Apr 2015 19:28:17 GMT

What was your old phone?

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 19:56:33 GMT

There's no change of phone involved - I've had my current phone for 11 months and this problem has only occurred this month.

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Wed, 22 Apr 2015 20:22:14 GMT

Glad I was able to help you

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Thu, 23 Apr 2015 13:54:14 GMT

A bit weird that this has only happened this last month, what do think is the reason behind this?

Re: Sudden data usage spike - Twitter to blame?

viridis — Thu, 23 Apr 2015 14:12:42 GMT

Probably an app update with a dodgy setting that needs fixing on another update. @Anonymous

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Thu, 23 Apr 2015 14:15:34 GMT

True...that might be the reason. Then is not such a weird thing! Thanks for the clarification viridis!

Re: Sudden data usage spike - Twitter to blame?

jonsie — Fri, 24 Apr 2015 06:36:27 GMT

It seems many people have problems with high data usage on Iphones. Many threads about this.

Besides Twatter check your faceache settings to make sure autoplay is switched off.

Re: Sudden data usage spike - Twitter to blame?

Anonymous — Sat, 25 Apr 2015 10:24:26 GMT

Thanks, done all of that have been communicating with O2 by Twitter on this who are convinced that 40-50MB a day is 'normal usage' for me (even though I've never exceeded 750MB a month before!) and are obviously hoping I'll just sign up to a bigger data package I don't need. Seeing an Apple Genius today to see if they can help