topic Re: Replacement iPhone 5c keeps switching off in Apple

Replacement iPhone 5c keeps switching off

Anonymous — Sat, 18 Apr 2015 22:47:03 GMT

I recently got a replacement iPhone 5c through my O2 Accidental Damage insurance, all was going well for the first couple of weeks until tonight.

Phone for no apparent reason has decided to turn off, despite having full battery power. Have googled this endlessly and tried the whole resetting thing by holding down the lock and home button, this worked once and phone was on but has now decided to turn off again and this method is not working the second time.

Have also plugged said phone into my MacBook and it is neither charging or showing up on my iTunes.

Unsure of what to do, I can't take it into my local Apple store as the phone is evidently out of warranty.

Am more annoyed at myself as my old phone was in perfect condition and did not have any problems up until it became water-clogged.

I'm aware that O2 don't give you brand new replacement phones but this one evidently has a faulty battery and it's not very good considering I had to pay the £60 for a replacement phone which is unreliable.

Any help would be greatly appreciated, hopefully I will get a chance to speak to someone from O2 in the morning if the problem hasn't already resolved itself.

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sat, 18 Apr 2015 22:52:50 GMT

I am sure you should be able to replace this as you have been given a replacement phone which is evidently not fit for purpose? Contact them in the morning as you indicate you are thinking of doing.

http://www.o2.co.uk/contactus

If you dont get this sorted then use this link to complain...

http://www.o2.co.uk/how-to-complain

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sat, 18 Apr 2015 22:56:17 GMT

Just had a thought... I am sure you can still contact Apple for support and advice ..regardless of whether you are out of warranty or not?

https://www.apple.com/uk/support/contact/

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sat, 18 Apr 2015 23:04:45 GMT

If you contact Apple then they may likely charge you for a repair or a new handset

Re: Replacement iPhone 5c keeps switching off

perksie — Sat, 18 Apr 2015 23:15:55 GMT

Return it to O2 and hopefully you'll get a decent replacement.

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sat, 18 Apr 2015 23:23:45 GMT

@Anonymous wrote:
If you contact Apple then they may likely charge you for a repair or a new handset

I was thinking more about Apple giving advice about the phone only in relation as to why it keeps switching itself off @Anonymous ?

The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sat, 18 Apr 2015 23:28:21 GMT

Give it back to O2 as its a faulty replacement thst they have supplied you with & ask for a handset that works

Re: Replacement iPhone 5c keeps switching off

perksie — Sat, 18 Apr 2015 23:42:22 GMT

@Cleoriff wrote:
The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...

Apple are certain to charge, O2 should fix or replace it free.

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sun, 19 Apr 2015 00:05:48 GMT

@perksie wrote:
@Cleoriff wrote:
The other advice about O2 ....was regarding a replacement because they have given them a handset unfit for purpose....:smileywink: Two options really...
Apple are certain to charge, O2 should fix or replace it free.

But Apple won't charge to give advice that may fix the problem of the phone turning itself off. They will talk to the op and may resolve that particular issue ..Which was why I gave the Apple Support link ...(as well as the O2 one)

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sun, 19 Apr 2015 08:31:23 GMT

My first port of call would be O2 - what's the point of insurance if the replacement is faulty. Clearly you may have to accept a refurb on the insurance, but you should at least expect it to work!

Re: Replacement iPhone 5c keeps switching off

Bambino — Sun, 19 Apr 2015 08:39:06 GMT

The phone should definitely go back to O2, as they have supplied the replacement. Make sure that you have photographic evidence of the physical condition of the phone before you send it back, and also be sure to send it back via recorded delivery.

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sun, 19 Apr 2015 10:32:50 GMT

Hi there @Anonymous

Based on what u said u got an insurance replacement, so the rules change a little.

That replacement will have the same warranty as the original one. You have mentioned that you are out of warranty, so that doesn't seem like an option...Unfortunately the only 2 options I see at the moment are to ring 202 and ask to speak to O2 Insure ( you may need a Manager) and explain the situation, they are usually very nice.But bear in mind they don't have to....if they do it it's done as a good will gesture . The other option is what @Cleoriff mentioned. Again Apple don't have to help but they have helped a lot of people in the past, and unless you give them permission do actually go ahead with chargeable work they will not charge you anything.

Hope this helps

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sun, 19 Apr 2015 10:40:27 GMT

Hi @Anonymous just asking for a little clarification here? The OP stated they 'recently got a replacement phone' It appeared to me (as I said initially) that the phone supplied by O2 was obviously not fit for purpose from the very start. Surely then the OP would have the right to go back to O2 and ask for a working phone?. (A bit unfair if they can't)

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sun, 19 Apr 2015 10:48:08 GMT

It's a bit touch and go this one... Insurance rules are a bit different...If it was faulty when the Op received it they would have replaced it but a few weeks have passed...so Officially they don't have to but It's worth a try...It could happened...Sorry to be vague @Cleoriff but it's how it works... They may do it as a good will gesture....

Re: Replacement iPhone 5c keeps switching off

Cleoriff — Sun, 19 Apr 2015 10:56:11 GMT

Its a fingers crossed job then...and in the interim phoning Apple may just provide a solution... so that the phone at least is usable.....:smileysad:

Re: Replacement iPhone 5c keeps switching off

Anonymous — Sun, 19 Apr 2015 11:20:21 GMT

Apple's customer service is brilliant! I've seen them help people in ways u wouldn't expect they are always worth a phone call.

Re: Replacement iPhone 5c keeps switching off

MI5 — Sun, 19 Apr 2015 18:22:47 GMT

As it's only 2 weeks since the phone was received, and assuming no other external forces have come into play, I would expect there to be a lot more legal redress for O2 than a "goodwill" gesture.....