topic Re: Interference on calls! in Apple

Interference on calls!

Anonymous — Fri, 20 Mar 2015 21:10:57 GMT

Hi
Can anyone please help? When myself & family members are making calls (we all have iphones, recently very new) whether it is to a landline or a mobile, regardless of who the mobile phone provider is, people cannot understand what we are saying, it's either 'garbled' or 'breaking up' or makes a terrible scrambling noise! This has happened occasionally before. However, this problem is become increasingly frequent to the point that it is having a serious effect - We are unable to make or receive calls to anybody, more importantly, to family when we want to and need to as 2 out of 3 times it is impossible to have a conversation with them. Also, when we do have a successful conversation with them, often, it will deteriorate at some point during the conversation & usually the call is cut off. Should they then try and ring me, it is not possible to connect. When this problem isn't apparent, calls are great and conversations are completely clear and concise.
We have tried rebooting the phones, going into another room, disabling wireless and bluetooth on the phones, none of it does any good.
This problem is causing so much frustration as we are missing important calls and also having to use the landline, therefore paying landline provider extra as well as paying contract! I have spoke to o2 on numerous occasions and they inform me everytime that the coverage in my area is excellent.
We have all got the Tugo app but this can be useless at times as it will only receive calls when you have no signal at all & we all have 2 bars of signal on our phones (so Tugo wont work!!)
Anyone else having this issue? Anyone know what causes this problem? Some one please help!!

Re: Interference on calls!

Cleoriff — Fri, 20 Mar 2015 21:15:43 GMT

Hi...I wonder if, as its affecting you all ...whether you have a mast problem in your area.? You can check using these guides

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

http://status.o2.co.uk/

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 21:14:39 GMT

Have you tried the O2 coverage checker

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 21:50:28 GMT

Hi, I have been through this process many times and we still have the problem! I was wondering, as they are all 4G phones could this possibly be an issue or am i just clutching at straws? Getting desperate now!

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 21:54:40 GMT

Have you turned 3G/4G off in your phones then just stick to 2G that should give you a lot better signal

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:00:50 GMT

This is almost certainly a signal issue.

Your iPhone will pick up the best grade signal it can but that doesn't necessarily mean you will get the best experience.

In your phone @Anonymous what signal are you picking up? 4g? 3g? H+? H? E? EDGE or 2g?

Re: Interference on calls!

Cleoriff — Fri, 20 Mar 2015 22:00:51 GMT

@Anonymous wrote:
Hi, I have been through this process many times and we still have the problem! I was wondering, as they are all 4G phones could this possibly be an issue or am i just clutching at straws? Getting desperate now!

It could indeed be the issue. Try turning off 4G as suggested by @Anonymous and using just 2 or 3G which is all that is needed for calls and texts....

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:01:11 GMT

If i turn 4g off, it automatically goes to 3g, so how do i go to 2g? I can't see any option on my phone.

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:02:40 GMT

I get 4g or 3g

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:03:01 GMT

In some areas people can actually get 4g data but they are not technically on a 4g area. I live in one of those areas. So i can use 4g data in parts of the house but cannot make or receive calls or texts.

So can you check status at status.o2.co.uk and enter your postcode and let us know what it says?

Re: Interference on calls!

Cleoriff — Fri, 20 Mar 2015 22:03:06 GMT

@Anonymous wrote:
If i turn 4g off, it automatically goes to 3g, so how do i go to 2g? I can't see any option on my phone.

I will leave @Anonymous to answer that...as he has an iphone

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:03:08 GMT

Go to settings>mobile>enable 4G turn that toggle off

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:20:55 GMT

This is what i get everytime. Does this mean its not the 4G??

Our network is currently working fine

If we're doing work on the phone masts near you we'll tell you about it here.
Updated 22:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.

Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.

Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Good indoors and outdoors. Good for mobile broadband.

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:26:43 GMT

Thanks. I will turn off my 4G all day tomorrow while at home & see if that makes a difference.

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:28:18 GMT

It looks like your signal is fine then, all I can suggest is try a full restore via iTunes to see if that solves it.

If that doesn't then you will need to make an appointment with an apple representative at your nearest Genius Bar to get it looked at

https://www.apple.com/uk/retail/geniusbar/

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:34:28 GMT

Then it shouldn't be signal and to be honest turning 4g off shouldn't make any difference but try it anyway to rule it out.

Re: Interference on calls!

Anonymous — Fri, 20 Mar 2015 22:40:22 GMT

Thanks. I think i'll have to do that. I've tried everything now & no-one seems to have a clue why this is happening! I even got onto BT because it got worse when i changed to BT Infinity in January, but I have been told by lots of people that this won't affect a mobile, even though o2 said thats the cause!!

Re: Interference on calls!

MI5 — Fri, 20 Mar 2015 23:27:11 GMT

Is it the same if you go and make a call outside in open space?

Re: Interference on calls!

Cleoriff — Sat, 21 Mar 2015 08:41:37 GMT

I have been advised that this is more than likely to be a network issue. It is happening to all of you in the same location and all using iPhones. (You can only toggle back to 3G incidentally)..

If you have done this along with the usual resets and the problem still persists you have to report it via the contact us link already given...or via the My Network app...Hope you get it sorted soon:smileywink:

Incidentally re the Tugo issue have you tried toggling to airplane mode then turn Wifi back on? This usually allows Tugo to work at home.:smileywink:

(Credit to Adam Temperton for this advice)

Re: Interference on calls!

Anonymous — Sat, 21 Mar 2015 09:33:58 GMT

Hi @Anonymous

Can you either switch the wireless of on your BT router or switch the hub completely off and see how your phones behave? If the problem goes away then it will be the frequency used by the new hub that is causing the issue, if not then nothing to do with it and it needs to be looked at by network services.

A few things you need to do before: step just outside the house and see if the problem persists,if it's affecting all your numbers, if possible,ask your neighbours if they are having the same issues.