topic Re: not receiving calls or texts in Apple

not receiving calls or texts

Anonymous — Fri, 20 Mar 2015 20:46:20 GMT

hi guys wondering if anyone can help the past couple of weeks my calls have not been coming through and sometimes it takes over 24hrs for texts to come through. my phone doesnt ring and it will go to voicemail or i will receive a message saying you missed a call from someone at sometime which isn't helpful as they come through hrs later. i have checked with o2 and they say there r no issues in my area even tho i know lots of people are having issue. i have done all i can think of on my iphone 6 plus reset,turn on and off, linked it to the computer reset the settings etc both sim and phone work prefectly checked that too. can anyone help or think of anything else to try

thanks

Re: not receiving calls or texts

Anonymous — Fri, 20 Mar 2015 20:49:41 GMT

Is it set to divert calls?

Have you tried full restore?

Sounds like you may need to book an appointment at your nearest Apple Store if you've tried everything

Re: not receiving calls or texts

jonsie — Fri, 20 Mar 2015 20:50:32 GMT

If others are having issues it could possibly be network related. Check your postcode here : Service Status

It may be that O2 aren't aware of the problem so download the My Network app and you can report the problem there.

Failing that, have the phone checked out at your nearest Apple store.

Re: not receiving calls or texts

Anonymous — Fri, 20 Mar 2015 20:52:15 GMT

http://www.apple.com/support/iphone/contact/

https://www.apple.com/uk/retail/geniusbar/

Re: not receiving calls or texts

Cleoriff — Fri, 20 Mar 2015 20:53:27 GMT

This should help you find the nearest Apple Support centre..

https://www.apple.com/uk/support/https://www.apple.com/uk/support/

Re: not receiving calls or texts

MI5 — Fri, 20 Mar 2015 23:32:16 GMT

It's a network issue,
Report it to o2 and get as many others you know do the same.

Re: not receiving calls or texts

Anonymous — Sat, 21 Mar 2015 09:56:28 GMT

hi @Anonymous

Do you have ur phone on 24/7? even when it's charging? If the signal is not refresh frequently you will start having the problems you just described. Best thing to do is a manual network search, choose another network, if will fail,then choose O2 (it will take a while to find it), then swap back to automatic selection. Switch your phone off and on. That should resolve.Also any pending voice mails and sms that are less than 7 days old will be delivered.

To prevent it from happening again,all you do is switch your phone off and on now and again :). Let us know how u got on

Re: not receiving calls or texts

Anonymous — Sat, 21 Mar 2015 13:09:54 GMT

Remember there is no guarantee a SMS will be delivered, a study has shown that as much as 5% of SMS messages simly get lost in the system.

Re: not receiving calls or texts

Anonymous — Sat, 21 Mar 2015 16:44:37 GMT

Thanks I tried this and it seemed to work for a while but it's just went back to the way it was as I just received a message saying you had a missed call. Thanks everyone I have been to the Apple Store and they found no problems with my phone and said it is a network issue and I have been to O2 and they said there is no issue in my area I keep reporting it on my network and I have my family and friends reporting there issues too

Re: not receiving calls or texts

jonsie — Sat, 21 Mar 2015 16:44:42 GMT

You could try a new simcard but it definitely sounds like a network issue. 😢

Re: not receiving calls or texts

Anonymous — Wed, 01 Jul 2015 08:47:34 GMT

Hi, I only got my S6 Edge on 22 June and that does the whole not letting some calls come through and not even registering that someone is calling until I get a voicemail message from them - I've replaced the SIM card already once because O2 said it was faulty - they also said there was no problem with my network - however I have been told it is because I leave it connected to the internet (not necessarily Wi-Fi though). It happened on my Nokia Lumia and my I-phone 5 that I had before that... so any ideas how to stop it?

Re: not receiving calls or texts

MI5 — Wed, 01 Jul 2015 09:21:41 GMT

I've commented on your other post.
I believe is simply a network error.