https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860206#M135639 <P>DPD collected it today at 12:30 (the smashed one) when can i expect the new one, if it clears inspection?&nbsp;</P> Tue, 17 Mar 2015 19:53:14 GMT Anonymous 2015-03-17T19:53:14Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860189#M135634 <P>Hi there, I made an insurance claim to replace my cracked iPhone 6, 128gb space grey, and it was picked up today by DPD, does anyone know when I can expect to receive my replacement phone?&nbsp;</P> Tue, 17 Mar 2015 19:02:59 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860189#M135634 Anonymous 2015-03-17T19:02:59Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860192#M135635 You should have received tracking details when the phone was dispatched. Tue, 17 Mar 2015 19:14:02 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860192#M135635 MI5 2015-03-17T19:14:02Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860197#M135636 <P>Confused.com here.</P><P>Does the Op mean the broken phone was picked up by DPD(for return)...or that the replacement phone was dispatched to DPD? <img id="confused-smiley" class="emoticon emoticon-confused-smiley" src="https://community.o2.co.uk/html/@43FD023C664445B988EFD56E999F5792/images/smilies/confused-smiley.gif" alt="Confused" title="Confused" /></P> Tue, 17 Mar 2015 19:44:26 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860197#M135636 Cleoriff 2015-03-17T19:44:26Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860203#M135637 <P>The old phone was picked up. It's inspected then a replacement sent out.</P> Tue, 17 Mar 2015 19:51:23 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860203#M135637 jonsie 2015-03-17T19:51:23Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860204#M135638 <P>I rang o2 to make a claim, they said that DPD will come and collect my smashed phone, deliver it to o2 insure, who will inspect it, and then they will send me out a new phone, im wondering when i will receive the new one. DPD picked up the smashed one today at 12:30pm</P> Tue, 17 Mar 2015 19:52:10 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860204#M135638 Anonymous 2015-03-17T19:52:10Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860206#M135639 <P>DPD collected it today at 12:30 (the smashed one) when can i expect the new one, if it clears inspection?&nbsp;</P> Tue, 17 Mar 2015 19:53:14 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860206#M135639 Anonymous 2015-03-17T19:53:14Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860208#M135640 They say they aim to settle 80% of claims in 24 hours<BR /><A target="_blank" href="https://www.o2.co.uk/shop/insurance/mobile-insurance">https://www.o2.co.uk/shop/insurance/mobile-insurance</A> Tue, 17 Mar 2015 19:55:42 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860208#M135640 MI5 2015-03-17T19:55:42Z https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860210#M135641 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/27">@jonsie</a> wrote:<BR /><P>The old phone was picked up. It's inspected then a replacement sent out.</P><HR /></BLOCKQUOTE><P>That's exactly what I thought.... and why we wouldn't really know for sure when the new one would get into the dispatch process...</P> Tue, 17 Mar 2015 20:01:59 GMT https://community.o2.co.uk/t5/Apple/How-long-untill-I-receive-my-replacement-phone/m-p/860210#M135641 Cleoriff 2015-03-17T20:01:59Z