topic Re: Trouble after porting number over in Apple

Trouble after porting number over

Anonymous — Sun, 15 Mar 2015 21:06:57 GMT

Hi
I recently got a new I phone 5s and ported my old number from EE. When I make calls my old number Is displayed but when I send texts the number that came on new sim is displayed. So I seem to have two numbers simultaneously...
Is there anything l can do to just have my old number does anyone know please?!

Re: Trouble after porting number over

Anonymous — Sun, 15 Mar 2015 21:12:57 GMT

This sounds like the number hasn't ported correctly and has been reported before between EE & O2.

From memory the issue was usually at the EE end so you would need to contact them to sort it out.

Re: Trouble after porting number over

MI5 — Sun, 15 Mar 2015 21:15:23 GMT

Check in Settings >Phone >My Number and make sure you type in the correct phone number.

Re: Trouble after porting number over

jonsie — Sun, 15 Mar 2015 21:19:30 GMT

You need to change the number manually on the iphone in the settings.

Re: Trouble after porting number over

Anonymous — Mon, 16 Mar 2015 13:00:41 GMT

Thanks for all the suggestions, did the simplest first and typed my old number into phone settings and it's worked! Thanks everyone.

Re: Trouble after porting number over

jonsie — Mon, 16 Mar 2015 13:05:30 GMT

Nice one, thanks for the update

Re: Trouble after porting number over

MI5 — Mon, 16 Mar 2015 13:31:07 GMT

Good news