topic Re: 3G connectivity problems in Apple

3G connectivity problems

Anonymous — Fri, 06 Mar 2015 07:23:30 GMT

Hi, at work I have always has 3G both inside and outside
For the last 10 days or so I have had none despite O2 saying I have good 3G in the area
My colleague is the same using an iPhone 6
It's almost as if there is a problem with the 3G signal for it to have been consistently not working
Any ideas anyone?
Postcode is IP92DF if anyone else is having the same issues

Re: 3G connectivity problems

Cleoriff — Fri, 06 Mar 2015 07:31:17 GMT

Hi @Anonymous

You can check your mast /network status using this link and inputting your postcode

http://status.o2.co.uk/

Edited to add this link ....you may want to check out other issues by looking through this....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

(Credit to Adam Temperton)

Re: 3G connectivity problems

Anonymous — Fri, 06 Mar 2015 07:40:45 GMT

If the above doesn't provide you with the detail you need, i.e. no local issues tree your mast please look to see if the status checker at status.o2.co.uk mentions the Network Modernisation Programme. If it does then engineers may be working on 4g for you in which case there may be days of reduced service.

Re: 3G connectivity problems

MI5 — Fri, 06 Mar 2015 08:28:39 GMT

Live results for Babergh, England, IP9 2DF

Sorry a phone mast close to you isn't working
This means you might experience problems making calls, using the internet, or sending/receiving emails.
Updated 08:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (4G)
Seamless connectivity and mobile internet.
Sorry, we do not have coverage here.

Re: 3G connectivity problems

jonsie — Fri, 06 Mar 2015 08:54:55 GMT

As they know there is an issue now they will get a fix in place as soon as possible. Keep checking the status and rebooting your phone.