topic Unlocking an iPhone bought from Carphone Warehouse? in Apple

Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 13:36:34 GMT

Hi all,

I upgraded at Carphone Warehouse last week to an iPhone 6 Plus with a 5GB 4G contract.

Can O2 customer services unlock this iPhone for me? I'm unsure as it came from Carphone Warehouse and not directly from O2.

Thanks

Re: Unlocking an iPhone bought from Carphone Warehouse?

MI5 — Mon, 16 Feb 2015 13:43:44 GMT

As long as you are using an O2 sim and not a tesco or giffgaff sim then yes, O2 can unlock it for you.
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

Re: Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 13:44:42 GMT

It's my O2 contract SIM. That's great, thanks for the reply.

Re: Unlocking an iPhone bought from Carphone Warehouse?

MI5 — Mon, 16 Feb 2015 13:47:32 GMT

You'll be fine - I can't say it will go smoothly but you'll get there eventually

Re: Unlocking an iPhone bought from Carphone Warehouse?

jonsie — Mon, 16 Feb 2015 13:49:23 GMT

From the website...

We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked.

Re: Unlocking an iPhone bought from Carphone Warehouse?

viridis — Mon, 16 Feb 2015 13:49:30 GMT

@MI5 have they started unlocking the 6 and 6+ now?
If so the unlock page needs correcting.

Re: Unlocking an iPhone bought from Carphone Warehouse?

viridis — Mon, 16 Feb 2015 13:49:52 GMT

Snap!

Re: Unlocking an iPhone bought from Carphone Warehouse?

MI5 — Mon, 16 Feb 2015 13:57:44 GMT

O2 have no right to hold that restriction on phones purchased from CPW (hence my caveat in the last post)

Re: Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 14:30:10 GMT

Ah, may not be so simple after all then!

Re: Unlocking an iPhone bought from Carphone Warehouse?

jonsie — Mon, 16 Feb 2015 14:31:49 GMT

Fill in the unlock form....it may just sneak through

Re: Unlocking an iPhone bought from Carphone Warehouse?

viridis — Mon, 16 Feb 2015 14:33:37 GMT

Can't hurt to try.

Re: Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 14:44:03 GMT

Nothing is ever simple.

info: Welcome to O2. Someone will be with you soon.
info: You're through to '******'
Me: Hi
******: Hello, My name is ******. How are you doing today?
Me: I just have a quick question about unlocking an iPhone 6 Plus.
Me: The website states; We won't be unlocking iPhone 6 or iPhone 6 Plus for a while. We're prioritising our stock of these devices for customers who want to use them on the O2 network. The exception to this will be O2 Refresh customers who've completely paid off their Device Plan in full - we will therefore allow iPhone 6 and iPhone 6 Plus to be unlocked.
Me: Are O2 now unlocking the iPhone 6 Plus?
******: Yes, That correct.
******: We've not start unlocking iphone6 and 6 plus.
Me: If I bought my iPhone from Carphone Warehouse on an O2 upgrade will O2 unlock that?
******: Yes.
Me: But not if it's directly from O2?
******: Once we start unlocking then we will unlock the handset for you
Me: To clarify, if the iPhone was bought from Carphone Warehouse then it can be unlocked?
******: Once we start unlocking then we will unlock the handset for you , it doesn't matter than you've taken contract from CPW.
Me: Ok, thanks.
******: Yes, If you bought O2 contract from carphone ware house and want to unlock the handset then we'll do that for you.
info: We'll email a copy of your chat transcript to ******@*******.com.
******: Please take care and rest assured...every other thing will be taken care by me
******: Just for you I'll also leave special notes on your account so that when you contact us again, you won't need to repeat anything.

Re: Unlocking an iPhone bought from Carphone Warehouse?

viridis — Mon, 16 Feb 2015 14:46:44 GMT

First line summed it up.
Welcome to O2.

Re: Unlocking an iPhone bought from Carphone Warehouse?

MI5 — Mon, 16 Feb 2015 14:53:14 GMT

Just tell O2 you've paid it all off - how would they know otherwise?

Re: Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 15:05:25 GMT

I think I'm going to move to Three...

Re: Unlocking an iPhone bought from Carphone Warehouse?

viridis — Mon, 16 Feb 2015 15:06:49 GMT

I think we all are....

Re: Unlocking an iPhone bought from Carphone Warehouse?

Anonymous — Mon, 16 Feb 2015 15:08:07 GMT

My wife recently paid off an O2 Refresh phone plan and called to cancel her airtime plan. "No problem" said O2, we'll do that right away. Fast forward 3 weeks and she gets a bill in her email, O2 hadn't closed her account properly.

It's becoming increasingly difficult to get a straight answer from anyone at O2 and online chat is a shambles.

It's not a pretty picture.

Re: Unlocking an iPhone bought from Carphone Warehouse?

MI5 — Mon, 16 Feb 2015 15:18:22 GMT

Sadly, many of us would agree with that 😞

Re: Unlocking an iPhone bought from Carphone Warehouse?

Beenherebefore — Mon, 16 Feb 2015 15:44:01 GMT

@Anonymous wrote:

It's becoming increasingly difficult to get a straight answer from anyone at O2 and online chat is a shambles.

So knowing that, why did you try ?

Re: Unlocking an iPhone bought from Carphone Warehouse?

jonsie — Mon, 16 Feb 2015 16:13:32 GMT

We do get some good customer service as has been reported on the community.....