topic Re: Barred account in Apple

Barred account

Anonymous — Tue, 06 Jan 2015 15:44:30 GMT

Why still cant call or send messages although they already taken the payments in my accoun??? Even i cant call costumer service???? What should i do???

Re: Barred account

MI5 — Tue, 06 Jan 2015 15:49:31 GMT

When was payment taken?
It can sometimes take up to 24 hours to reconnect services.
Try also re starting your phone.

Re: Barred account

Anonymous — Tue, 06 Jan 2015 15:50:29 GMT

Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

Re: Barred account

Anonymous — Tue, 06 Jan 2015 15:51:31 GMT

Ok, i'll try. Thanks

Re: Barred account

MI5 — Tue, 06 Jan 2015 15:55:06 GMT

@Anonymous wrote:
Theres no way to call costumer service even i cant to 02 shop,, any one can help me to activate my number??

There is a number on this link to call from a landline or you can use any O2 phone to dial the CS short codes http://www.o2.co.uk/contactus

Re: Barred account

Anonymous — Tue, 06 Jan 2015 15:56:47 GMT

@Anonymous wrote:
Theres no way to call costumer service

Live chat to the rescue?

Sorry, I know I will be politely advised that live chat is not perfect, but.....

Re: Barred account

jonsie — Tue, 06 Jan 2015 15:57:46 GMT

Ifor you go instore they will allow you to call customer service. Reconnection will normally take place at midnight. ..

Re: Barred account

jonsie — Tue, 06 Jan 2015 16:01:11 GMT

Live chat. ..live? Yes, good luck:smileywink:

Re: Barred account

Anonymous — Tue, 06 Jan 2015 16:20:09 GMT

Do you perhaps have a friend / work colleague who is on an O2 contract so you could use their phone to ring 202 ? Nkt someone on O2 Payg as they cannot dial out to 202.

Re: Barred account

Anonymous — Tue, 06 Jan 2015 20:07:18 GMT

In future pay by by direct debit so that this situation doesn't occur again

Re: Barred account

Anonymous — Wed, 07 Jan 2015 15:56:16 GMT

I'm glad you sorted it out @Nbugarin