topic unlocking iPhone from giffgaff/O2 in Apple

unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 08:24:24 GMT

My son gave me his old iphone4 at christmas, the contract on it with O2 ended in 2012, his wife has been using it on Giffgaff and I need to get it unlocked to use on my 3 account, I requestd an unlock on the 28th December and was promised it would be done within 72 hours, I have been on live chat for over 5 hours during the last 5 days, being passed from one department to another and being asked the same questions over and over again. could someone please tell me how to get the phone unlocked, I have sent a complaint by email to O2 but it will take 7 days for them to respond, any help from this forum would be appreciated, as my old sim will deactivate shortly and my new microsim will not fit in my old phone. thanks

Malc

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 08:31:39 GMT

Hi

You will need to use the iPhone on the O2 network via a payg O2 SIM card to latch it's imei number to the account.

Have you paid the £15 charge via a 02 payg card ?

If not.....

I'd suggest getting a O2 payg SIM card , top up with £20 and make some calls leaving £15 on it and then fill out the unlock form.

Do not use live chat.

Http://www.o2.co.uk/help/phones-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

Unlock form -> https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Once you get the confirmation e mail from O2 place a non o2 uk SIM card in it such as the 3 SIM card and hook upto iTunes to complete the unlock.

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 08:44:03 GMT

Regarding your SIM card size.

The 3 shop will be able to supply the Micro Sim sized SIM card you require and any support you need regarding tariffs etc.

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 08:53:58 GMT

Thanks, I have a new 3 micro sim card,

I have been told that if I put a new O2 sim into the phone they will not unlock it until it has been used for a year

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:02:33 GMT

The 12 month applies to other makes of Phones.

The iPhone is the exception where they will unlock it straight away (not the iPhone 6 models yet)

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:10:44 GMT

OK thanks I will go to a local O2 shop today and try that

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:15:18 GMT

You're Welcome

The O2 shops will provide the payg SIM card for you and you'll be asked to top it up instore before you leave.

They won't be able to unlock the phone for you instore.

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:32:50 GMT

Hi @Anonymous

Did you not mentioned that the phone was an O2 contract before? If that is the case your son needs to do the request under is mobile number/account. There will be no charge and no 12 months rule. Have you tried to use the other network sim to make sure the phone is not unlocked already? Also have you checked the email address that you provided to make the unlatching code request?

Hope this helps

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:42:24 GMT

I interpreted "My son gave me his old iphone4 at christmas, the contract on it with O2 ended in 2012" as the contract had ended , but submit it could mean they upgraded 😳

Lots of good advice and tips that I'm sure will bring this to a conclusion for the Op. 😄

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 09:57:02 GMT

If you take out a contract and you upgrade or canceled the account you can always ask for your old phone to be unlocked foc.It's part of the perks of having an O2 contract P

Re: unlocking iPhone from giffgaff/O2

jonsie — Sat, 03 Jan 2015 09:58:43 GMT

@Anonymous wrote:
If you take out a contract and you upgrade or canceled the account you can always ask for your old phone to be unlocked foc.It's part of the perks of having an O2 contract P

Good to know...

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 10:26:14 GMT

That is good to know and said info bookmarked. 😄

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 13:45:50 GMT

Hi Thanks for your response, my son can't get it unlocked as the contract was cancelled over two years ago, when he changed to Vodafone, he has no security details that O2 say they need, even for a defunct account. I have tried my wifes 3 sim in the iphone4 and it is still locked. I have been to the O2 shop today and told them what I wanted to do, they sold me a £15 O2 sim and put it in the phone and then requested online that the phone be unlocked byApple. They said it would take a week, so hopefully this will be done so that I can use it on my existing 3 account which only costs me £8 per month..

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 13:48:47 GMT

My son's phone was on contract from 2010 until 2012 when it was ended and he moved his contract to Vodafone. Thanks for your help, will have to wait and see now.

Re: unlocking iPhone from giffgaff/O2

MI5 — Sat, 03 Jan 2015 13:51:58 GMT

Ideally you should be making calls from this phone but that will use up the credit and hence you won't have enough to pay for the unlock, so I would make some calls to that number now to get the phone registered on the system.

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 13:52:50 GMT

Apparently you can't get it unlocked at all, unless you have the security details that O2 request. even though the phone contract was cancelled over 2 years ago. thanks for your response. Malc

Re: unlocking iPhone from giffgaff/O2

MI5 — Sat, 03 Jan 2015 13:55:30 GMT

@Anonymous wrote:
Apparently you can't get it unlocked at all, unless you have the security details that O2 request. even though the phone contract was cancelled over 2 years ago. thanks for your response. Malc

You set up the security details yourself.

The new PAYG sim you have just bought requires that you set up a "My O2" for it which will set your security details.

http://www.o2.co.uk/myo2

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 14:01:32 GMT

They didn't tell me that in the shop, they filled in the request online there and then with my 3 phone number and e-mail address for contact details. I had already registered myself with O2 to be able to post on this forum, before I posted my question and before I went to the shop. Does this mean I have to do something else at O2 before they will unlock it?

Re: unlocking iPhone from giffgaff/O2

MI5 — Sat, 03 Jan 2015 14:10:20 GMT

You need to link your new PAYG number to your My O2 (use the bring in other products link) and make sure you maintain £15 credit on your account.

Re: unlocking iPhone from giffgaff/O2

Anonymous — Sat, 03 Jan 2015 14:20:31 GMT

Thanks for telling me to register the new sim card with O2, I have done this now. regards

Malc