topic Re: iData Clarification Info. in Apple

iData Clarification Info.

Anonymous — Fri, 07 Nov 2014 16:41:05 GMT

Good Evening Everyone.

Reference a recent thread where the topic of iData Settings ,and what happens around on an end users account that I decided to ask for official clarification.

I asked because it was not clear whether O2 made any adjustments to a persons account or if connection was solely made possible by the set up texts O2 send or by a particular APN being manually keyed in by the end user.

By asking this question this has clarified that a Contract Customer has a specific iData setting on their account ,and a Pay As You Go Customer does not.

This information will help having data connection issues as we now know it is not necessary to advise a Pay As You Go Customer to contact O2 Customer Services to be asked to be placed on iData Settings. I hope this clears up why I asked

Below is the reply.

Credits to @Toby and the team.

"iPhone on Pay Monthly
The data bolt-on added on the account is typically a specific iPhone one and the setting (APN) for the phone would be idata.o2.co.uk However, if the customer doesn’t have the iPhone bolt-on, they can still use data by changing the APN to mobile.o2.co.uk

iPhone on Pay & Go
There’s no idata settings either for the account or the device. The APN is payandgo.o2.co.uk

iPad on Pay Monthly
There’s no idata settings either for the account or the device. The APN is mobile.o2.co.uk

iPad on Pay & Go
There’s no idata settings either for the account or the device. The APN is ibrowse.o2.co.uk"

Re: iData Clarification Info.

viridis — Thu, 06 Nov 2014 18:52:12 GMT

Isnt mobile.O2.Co.UK the standard data apn?
Only asking because my original sources list the following:
Pay monthly
Idata.O2.Co.UK as the apn
Pay and go
Payandgo.O2.Co.UK as the apn

My Xperia uses mobile.O2.Co.UK as it's apn and I believe by changing it it could mess up online access

I'm not sure about ipads but would suspect some kind of additional apn location address would be needed than just o2.Co.UK

Re: iData Clarification Info.

viridis — Thu, 06 Nov 2014 18:53:27 GMT

apn address source

Re: iData Clarification Info.

Beenherebefore — Fri, 07 Nov 2014 09:31:59 GMT

I never mind admitting in public that I'm confused, so for all of the others on here who are confused but too shy to admit it, can I ask @Toby to clarify this clarification please ?

Re: iData Clarification Info.

Toby — Fri, 07 Nov 2014 09:34:27 GMT

Hi guys,

I asked for this info from the team after bandofbrothers asked for clarification

Re: iData Clarification Info.

Beenherebefore — Fri, 07 Nov 2014 09:40:14 GMT

@Toby but the info in this thread appears to be different.....or am I being dense....which is quite a common occurrence at this time of the day

Re: iData Clarification Info.

Cleoriff — Fri, 07 Nov 2014 09:43:06 GMT

I never mind admitting to my confusion at any time... I waited to see further advice on this particular thread as I had read it and found it interesting....and the fact some of it had been disputed.

Still unsure as to what is correct or incorrect if honest...

Re: iData Clarification Info.

Anonymous — Fri, 07 Nov 2014 11:39:00 GMT

@Anonymous wrote:
Good Evening Everyone.

Reference a recent thread where the topic of iData Settings ,and what happens around on an end users account that I decided to ask for official clarification.

Below is the reply.

Credits to @Toby and the team.

"iPhone on Pay Monthly
The data bolt-on added on the account is typically a specific iPhone one and the setting (APN) for the phone would be o2.co.uk However, if the customer doesn’t have the iPhone bolt-on, they can still use data by changing the APN to mobile.o2.co.uk

iPhone on Pay & Go
There’s no idata settings either for the account or the device. The APN is o2.co.uk

iPad on Pay Monthly
There’s no idata settings either for the account or the device. The APN is o2.co.uk

iPad on Pay & Go
There’s no idata settings either for the account or the device. The APN is o2.co.uk"

Hi @Anonymous I have just followed this on my iPhone 5 and now I can't see any internet?

Does this take a while to activate?

-Mel-

Re: iData Clarification Info.

Toby — Fri, 07 Nov 2014 11:42:21 GMT

Hi guys,

I'm checking this for everyone, but I gave this info to bandofbrothers and got it straight from the team. I'll get back to you all.

Re: iData Clarification Info.

jonsie — Fri, 07 Nov 2014 11:47:47 GMT

You didn't really need to ask @Toby for clarification , most knowledgeable members on here are aware of the settings and how they work.We have been always correct in the advice we give so I'm at a loss as to the OPs confusion.
Ah well, it's another thread.....

Re: iData Clarification Info.

Toby — Fri, 07 Nov 2014 11:52:49 GMT

I disagree with you jonsie. If any member wants to ask for official clarification on info they advise others, they should absolutely do that.

I also asked bandofbrothers to post this, as it could help others.

I'm going to close this thread now and return if anything needs to be added.

Re: iData Clarification Info.

Toby — Fri, 07 Nov 2014 14:32:47 GMT

Hi guys,

I have updated this thread's OP.

My sincere apologies for relaying the wrong info and thanks to everyone for noticing