topic Re: Safari cannot connect to the Internet, not subscribed to a cellular data service in Apple

Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 19:46:02 GMT

My phone will not let me browse the Internet - i get the above message???

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

MI5 — Tue, 04 Nov 2014 19:48:46 GMT

Check you have the correct apn http://www.geeksquad.co.uk/articles/o2-apn-settings#iPhone
and also check on your My O2 that you have an iData bolt on http://www.o2.co.uk/myo2

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 19:49:50 GMT

Hi

Try holding the homebutton and sleep/ wake key together until the apple logo appears and try again.

Also

Settings, General , Reset , Reset network settings.

Do you get any 3G etc symbol in the status bar

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

MI5 — Tue, 04 Nov 2014 20:12:05 GMT

Your data bolt on should specify "data for iPhone" if it is correct....

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 20:17:39 GMT

I've always wondered why I cannot see this on my Pay As You Go Account via Myo2, and nor have I ever asked to be placed on iData Settings ?

Is it different for Contract and Payg Customers I wonder.

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

MI5 — Tue, 04 Nov 2014 20:27:11 GMT

I would expect it to show data type regardless of account type, but I don't have anything to compare it to myself other than other monthly contracts for non iPhones which just state "data"

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 20:32:07 GMT

PAYG data is fed differently than contract so the APN settings are different, the PAYG SIMs don't care which phone they go into, the network should just activate the data network based on the settings.

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 20:36:23 GMT

This is what I see on my02

" Device details We've identified that the device you're currently using is a Apple iPhone 6 Plus (A1524)."

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

MI5 — Tue, 04 Nov 2014 20:38:44 GMT

@Anonymous wrote:
PAYG data is fed differently than contract so the APN settings are different, the PAYG SIMs don't care which phone they go into, the network should just activate the data network based on the settings.

The same does apply on contract sims but again the apn's are different depending on phone and O2 have to switch to iData on contracts - Quite possibly it is automatic on PAYG but I can't say as I've never had a PAYG iPhone....

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 20:39:23 GMT

@Anonymous wrote:
PAYG data is fed differently than contract so the APN settings are different, the PAYG SIMs don't care which phone they go into, the network should just activate the data network based on the settings.

But I'm sure we've had Payg customers whose Data didn't work properly on O2 Network and on advising them to call 4445 to ask about iData settings, they've then come back and said all is sorted and now working.

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Tue, 04 Nov 2014 20:42:55 GMT

To add I've swapped my sim into non iPhones and back again with no issues connecting to o2's data connection.

Perhaps a question for @Toby @Anonymous

Do both Contract Customers and Payg need to be placed on iData settings on their accounts -> is their even such a setting on a customers account or does O2 detect what type of phone is being used and auto adjust ?

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

MI5 — Tue, 04 Nov 2014 20:51:44 GMT

There were many new iPhone 6 owners that were on the wrong data settings and had to call to get data changed to iData, so if it is automatic it doesn't always work.
Also, iData settings will work in a different (non iPhone) phone, whereas standard data will not work in an iPhone unless you change the apn to "mobile.o2.co.uk" and then you lose the iPhone specific features such as VVM etc.

Re: Safari cannot connect to the Internet, not subscribed to a cellular data service

Anonymous — Thu, 06 Nov 2014 17:51:45 GMT

Here is my thread with official clarification on iData.

http://community.o2.co.uk/t5/Off-topic/iData-Clarification-Info/td-p/813533