topic Re: iPhone 6 - unable to send MMS messages in Apple

iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 16:13:02 GMT

Hi,
I've just upgraded to an iPhone 6 with an O2 sim only tariff but cannot send MMS messages. When I log into my account it correctly identifies that I have an iPhone 6 and have tried resetting the MMS settings on my phone per various suggestions from the Internet but no success. Strangely I have also tried texting MMS to 1010 per O2's guides but get a message back saying "Sorry this service is available to iPhone users only"! This despite them having already acknowledged that it is an iPhone in my account details. Btw I upgraded from an iPhone 4s on an existing O2 tariff so not as if I have come from a different make or network.
Any suggestions would be appreciated.
Thanks.

Re: iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 16:18:44 GMT

Hi

It may be worth asking O2 via 202 to re provision your account for mms.

Help thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

Look in settings, messages , is mms messaging toggled on.

Re: iPhone 6 - unable to send MMS messages

jonsie — Sun, 19 Oct 2014 16:20:53 GMT

It may be worth checking your data plan in My O2 and making sure you mobile data enabled when tring to send mms.

Also check your settings against those here :

Connecting iPhone to Data Services

Re: iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 16:27:12 GMT

If I may add : You could try ->Tap Settings > General > Reset > Reset Network Settings on your iPhone.

iOS: Troubleshooting Messages

Re: iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 16:29:42 GMT

Hi there @Anonymous ,

have you checked settings/messages/mms messaging and checked if it's on?

Re: iPhone 6 - unable to send MMS messages

Bambino — Sun, 19 Oct 2014 17:01:40 GMT

@Anonymous Please also be aware that MMS are not included in your tariff allowances and are charged at 40p per message.

Re: iPhone 6 - unable to send MMS messages

MI5 — Sun, 19 Oct 2014 17:04:56 GMT

We usually recommend the use of iMessage if sending pics to other iPhones or whatsapp, BBM, facebook etc if going to other android or windows phones.
Email is also an option to any phone and allows much bigger files sizes to be sent.

Re: iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 17:14:17 GMT

Thanks folks for all your quick responses.
The link to the settings appears to have solved my problem. Strangely despite having been sold a sim only contract for an iPhone (through Carphonewarehouse) I can only get MMS working if I use the non-iphone settings for MMS. I will check with them to see why but in meantime thanks again for getting me operational.

Re: iPhone 6 - unable to send MMS messages

Anonymous — Sun, 19 Oct 2014 17:16:56 GMT

Awesome.

Do take into account the cost of each mms as indicated by Bambino.

Re: iPhone 6 - unable to send MMS messages

MI5 — Sun, 19 Oct 2014 17:32:30 GMT

That means you are on the wrong data settings.
You need to contact CS to get the correct iData settings on your account.
This will solve your problem completely.

Re: iPhone 6 - unable to send MMS messages

MI5 — Sun, 19 Oct 2014 17:33:36 GMT

http://www.o2.co.uk/contactus Contact details for cs

Re: iPhone 6 - unable to send MMS messages

jonsie — Sun, 19 Oct 2014 17:34:55 GMT

That's why I suggested checking my O2 for the data. They must have changed you to non iphone data when upgrading. A simple call to 202 will sort it.:smileyhappy: