topic Re: New handset in Apple

New handset

Anonymous — Mon, 13 Oct 2014 08:48:08 GMT

I have a sim only deal with O2 and have bought a new iPhone 6 plus handset. Is it the case I can simply transfer the sim to the new handset

Re: New handset

Anonymous — Mon, 13 Oct 2014 08:54:25 GMT

Yes although you may need a new sim card depending on the size of your existing sim.....just pop into an O2 shop if you do.

If your old handset wasn't an iPhone, call O2 customer services so that they can make sure you are on an iPhone variant tariff so that features such as visual voicemail will work.

Re: New handset

Anonymous — Mon, 13 Oct 2014 08:55:59 GMT

Thanks yes the old phone is an iPhone 4s so hopefully it will just swap over

Re: New handset

jonsie — Mon, 13 Oct 2014 08:57:37 GMT

You should be able to check if you have an iphone bolt on in My O2. As said, if you haven't have customer service change it for you or possibly try webchat.

Re: New handset

Anonymous — Mon, 13 Oct 2014 08:58:21 GMT

The iPhones 4S has a different size sim card to the iPhone 6 and 6 Plus so you will need to pop into an O2 shop.

Back up your iPhone 4S using iTunes so that you can restore all your contacts etc when your iPhone 6 is up and running

Re: New handset

Anonymous — Mon, 13 Oct 2014 09:18:02 GMT

As a side note it may be worth creating a back up via iTunes and or iCloud so you can install your settings and data on the iPhone 6.

Re: New handset

Anonymous — Mon, 13 Oct 2014 10:20:56 GMT

I have a iPhone 4 but just got an iPhone 6. Can anyone tell me if I can swap my iPhone 4 sim direct into my iPhone 6 or do I need to put the new one in that came with the iPhone 6?

Re: New handset

MI5 — Mon, 13 Oct 2014 10:25:14 GMT

@Anonymous wrote:
I have a iPhone 4 but just got an iPhone 6. Can anyone tell me if I can swap my iPhone 4 sim direct into my iPhone 6 or do I need to put the new one in that came with the iPhone 6?

Put the new sim in the iP6 and then do a sim swap http://swapmysim.o2.co.uk/

It can take up to 24 hours to activate the new sim and it will switch off your old one.

Reboot the new phone/sim every 3o mins or so to help the activation process go quicker.

Re: New handset

jonsie — Mon, 13 Oct 2014 10:29:05 GMT

You will need to use the new sim. It's easy and straightforward to do the sim swap process and you will get the text on the old sim to enter onto the website. Once the old sim loses connection the sim swap process has begun, then just follow the advice of @MI5

Re: New handset

Anonymous — Mon, 13 Oct 2014 10:29:45 GMT

How can I then transfer all my info on my old phone 4 to my new iPhone 6?

Re: New handset

MI5 — Mon, 13 Oct 2014 10:31:43 GMT

@Anonymous wrote:
How can I then transfer all my info on my old phone 4 to my new iPhone 6?

Make a full backup to iTunes then restore this to the new phone.

Re: New handset

Anonymous — Mon, 13 Oct 2014 10:41:14 GMT

When your setting up the 6 it will ask you wether you want to set up as a new device or use a back up. Use the backup you've just created.

Re: New handset

Anonymous — Mon, 13 Oct 2014 10:46:04 GMT

So can you tell me exactly when I do all this?
I have my new phone and have switched it on and put the new SIM card in it.
I have the old SIM card in my old phone.
Please tell me the procedure. I am confused!

Re: New handset

Anonymous — Mon, 13 Oct 2014 10:49:00 GMT

Red the back up ?

Apple help https://www.apple.com/uk/support/icloud/backup/

Re: New handset

MI5 — Mon, 13 Oct 2014 11:07:44 GMT

@Anonymous wrote:
So can you tell me exactly when I do all this?
I have my new phone and have switched it on and put the new SIM card in it.
I have the old SIM card in my old phone.
Please tell me the procedure. I am confused!

1 - Make full back up of old phone.

2 - Place new sim in new phone and do sim swap procedure.

3 - Set up new phone and restore the old phone backup during the activation process.