topic Re: Wifi issue with iPhone 6? in Apple

Wifi issue with iPhone 6?

gemz4the1 — Wed, 08 Oct 2014 07:16:22 GMT

Has anyone else experienced issues with the wifi on the iPhone 6? I don't know if it is the iPhone 6 or the iOS 8.

The wifi randomly goes off and can't find a signal. I put it on airplane mode and off again and still nothing - even when it is next to the router. The only thing that resolves the issue is to reset the phone, although it is just a temporary measure and it happens agin 1 or 2 days later.

Re: Wifi issue with iPhone 6?

MI5 — Wed, 08 Oct 2014 07:31:23 GMT

Same problem as someone else had on here - They updated yesterday that Apple swapped the phone for them.

Re: Wifi issue with iPhone 6?

Anonymous — Wed, 08 Oct 2014 07:39:45 GMT

Hi Gemma.

No problems as of yet on my iPhone 6

Have you tried the remedies listed on the net.

One example http://m.techradar.com/news/phone-and-communications/mobile-phones/ios-8-wifi-battery-drain-fix-problems-1266599

Re: Wifi issue with iPhone 6?

L_W_Ward — Wed, 08 Oct 2014 07:37:33 GMT

I've not had that problem but thanks for the heads up. It is always good to know about bugs and defects.

Re: Wifi issue with iPhone 6?

gemz4the1 — Wed, 08 Oct 2014 07:44:53 GMT

Thanks @MI5 - i will make a reservation at Apple for them to check it out.

Re: Wifi issue with iPhone 6?

MI5 — Wed, 08 Oct 2014 07:46:29 GMT

That sounds like the best option Gemz.....

Re: Wifi issue with iPhone 6?

Anonymous — Wed, 08 Oct 2014 10:01:07 GMT

Hi Gemma

Thanks for the heads up. I haven't seen any other reporting this issue. Let us know if you find a solution as it may help others searching for similar issues....

Thanks!

Re: Wifi issue with iPhone 6?

Bez89 — Wed, 08 Oct 2014 15:08:35 GMT

gemz I had this same issue, as MI5 mentioned. I kept having to reset my phone, only had it a week. If you google iphone 6 wifi issues, seems many people have had the same problem. I made a reservation with apple at my local store, and they replaced the handset, as it wasn't finding the wifi instore. The guy said he'd had a few people in with the issue, he too thought apple would release an ios update soon, as it could be a problem with that. In my case he wasn't sure so replaced the handset, touch wood it's been fine up to now. Fingers crossed.

Re: Wifi issue with iPhone 6?

gemz4the1 — Thu, 09 Oct 2014 11:42:27 GMT

I have an appointment at the Apple store later today so I will let you know how it goes

Re: Wifi issue with iPhone 6?

Anonymous — Thu, 09 Oct 2014 11:45:30 GMT

Ok.

Looking forward to your update

Re: Wifi issue with iPhone 6?

MI5 — Thu, 09 Oct 2014 11:46:53 GMT

No doubt they will swap the phone so make a backup before you go in

Re: Wifi issue with iPhone 6?

jonsie — Thu, 09 Oct 2014 11:47:06 GMT

Good luck

Re: Wifi issue with iPhone 6?

gemz4the1 — Thu, 09 Oct 2014 11:48:48 GMT

@MI5 wrote:
No doubt they will swap the phone so make a backup before you go in

I've done about 4 backups just to make sure

Re: Wifi issue with iPhone 6?

Anonymous — Thu, 09 Oct 2014 12:01:59 GMT

Good move.

I make them to iCloud and iTunes.

Re: Wifi issue with iPhone 6?

MI5 — Thu, 09 Oct 2014 12:29:53 GMT

@gemz4the1 wrote:
@MI5 wrote:
No doubt they will swap the phone so make a backup before you go in
I've done about 4 backups just to make sure

You can never have too many

Re: Wifi issue with iPhone 6?

gemz4the1 — Fri, 10 Oct 2014 08:13:15 GMT

So here's an update.

I went to the Apple store.

I explained the problem, I also mentioned the issue of my phone cutting off during some calls.

I was told that a diagnostics needs to be done so I had to connect to the Apple wifi.

It took a few minutes for my phone to even locate the Apple wifi and more time to connect to it. I was told this was a bit odd.

When the diagnotics was run it showed that the wifi was normal, but I was told that should be expected for a new phone. I don't know why the wifi issue was not detected. They saw the issue with finding and connecting to wifi but as it doesn't show in the diagnostics nothing could be done. The diagnostics also showed that there was an issue with the springboard and that a few calls have been dropped.

I was told that it may be a software issue. I was advised to restore it. I said I had to restore it the day I got it due to an issue with the wifi. I was told to restore it to a new phone and lose all of my pictures. I was not happy as I have 2000+ pictures.

I was told I had to restore it and wait 2 weeks for the logs to collect.

I'm not happy with their suggestion as I know the wifi will go off again. So I guess I just have to wait 2 weeks.

Re: Wifi issue with iPhone 6?

Anonymous — Fri, 10 Oct 2014 08:25:14 GMT

Hi Gemma

I appreciate your frustration and I'm a little disappointed that they didn't swap it out but as long as you follow their requests and it does not remedy the situation then they would really have to swap it out.

Re: Wifi issue with iPhone 6?

MI5 — Fri, 10 Oct 2014 08:42:00 GMT

That's not the usual Apple good service 😞

Re: Wifi issue with iPhone 6?

jonsie — Fri, 10 Oct 2014 09:17:32 GMT

Disappointing if I'm honest given that it's not just the one problem. Maybe the next update release will help...

Re: Wifi issue with iPhone 6?

Anonymous — Fri, 10 Oct 2014 12:00:29 GMT

It could be an iOS problem as I had a few occasions where my iPad wouldn't connect to WiFi. Had to manually connect to wifi.