topic Re: Upgrade fee wrong in Apple

Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 15:22:32 GMT

hi all
Who can answer this as 02 can't seem to lol
My free upgrade is on 5th November
Bill date is 14th month payment date is 28th so I have 1 payment left 14/28 October!!!
So I go online and my upgrade fee is £73.12 mmm that seems a lot I feel as it includes a supposedly 25% discount???
So I ask the question what will it cost me to pay off my contract today .. When I call 02 it's £78 online chat it's £74
So 02 wheres any logic in any of that ???

Re: Upgrade fee wrong

MI5 — Fri, 03 Oct 2014 15:38:38 GMT

Not sure....
How much is your monthly tariff?

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 15:41:24 GMT

Hi
I pay about £48 month and payed that amount a few days ago 28th September so in theory I have 1 payment left then it's free upgrade I'm seriously unhappy with the (we cannot do anything attitude I get.....)

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 15:42:58 GMT

How can I pay out my contract for £78 but I'm told I'm getting a great deal with a 25% discount @£73.12 today ??? O2 can't do maths lol

Re: Upgrade fee wrong

MI5 — Fri, 03 Oct 2014 15:45:32 GMT

It makes no sense to me either mate but only CS can give you an answer. 202 are better than live chat.
Have you got any extra charges on your bill this month at all?

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 15:49:52 GMT

Online chat said £74 to pay it off lol
They all pass may pilar to post all saying I have to pay the £73.12
Totally up to date with payments etc.
Also they contradict each other one says upgrade fee calculated to invoice date 14th others say payment date 28th however the £73.12 has been there since way before the 14th and a payment is showing on the 28th yet upgrade fee stays the same ...and apparently no one can go backwards on the upgrade fees quoted to show this

Re: Upgrade fee wrong

MI5 — Fri, 03 Oct 2014 15:51:30 GMT

Doesn't sound like the last bill payment has updated yet....

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 15:54:07 GMT

Yep if I go onto my 02 it shows payment received etc
And my bank shows it paid
Totaly annoying

Re: Upgrade fee wrong

MI5 — Fri, 03 Oct 2014 16:11:06 GMT

Really weird 😞

Let us know if you figure it out.....

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 16:46:09 GMT

Although o2 have received the payment sometimes it takes a while for their systems to fully update. Give it another couple of days I'd say.

Re: Upgrade fee wrong

Anonymous — Fri, 03 Oct 2014 18:35:08 GMT

Thats the same as mine. My free upgrade is on the 4th of December, I currently have 3 months of contract left to pay...tomorrow I will have 2 months for £40.

You will probably have to wait until the 14th when the new bill payment comes out because then you only have the 1 month left to pay, and the free month that begins on November 2014. I presume u originally purchased your contract in December 2012/13?

Re: Upgrade fee wrong

Anonymous — Sun, 05 Oct 2014 09:18:28 GMT

Hi All

Thx for all your replies

Well i finally had a word with a very helpfull lady @ 02

with all the details given to her as mentioned here i continued to ask the question if bill date is 14th payment 28th why is the upgrade free on 5th got to be relevant....

So on hold for a few minutes and bingo the 5th was my start date as i had explained to everyone else lol...

Guess what the date is today ???? guess what has happened ????

Ps iphone 6 on its way lol

your payment dates are irelevant to upgrades ...its the date 02 has on record to your contract starting ......

guessing mine is the 5th again lol

Thx again for your input ....

Re: Upgrade fee wrong

jonsie — Sun, 05 Oct 2014 09:21:09 GMT

Glad you sorted it and thanks for updating

Re: Upgrade fee wrong

Cleoriff — Sun, 05 Oct 2014 09:50:22 GMT

Also pleased that your iPhone 6 is on the way...:smileywink:

Re: Upgrade fee wrong

MI5 — Sun, 05 Oct 2014 11:42:15 GMT

Good info, thanks