topic Re: iPhone 6 Plus - Scratched Screen! in Apple

iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 10:52:22 GMT

Hey there.

So I've had the 6 Plus for all of three days, I've deliberately avoided putting in in my pockets or even taking it out of the house because I'm still waiting for a case. To my dismay this morning I've noticed that it already has a scratch, maybe six or seven milimeters in length on the screen. Pronounced enough so as to show up when the screen is illuminated and when it's off. I'm really angry about this, I'm very careful with phones and in this case I've just shelled out £500 for it. I've had this happen towards the end of an iPhone contract before, but this quickly and with so much care being taken? I've even ordered screen protectors already! Gutted...

I can't get through to O2 just now, but is there anything they can actually do about it? I insured the phone with them. Any advice would be appreciated.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 10:58:25 GMT

Hi

O2 insurance does cover accidental damage and screen damage so ring 202.

https://www.o2.co.uk/shop/insurance/mobile-insurance

I assume after un boxing you didn't see this damage as you could have rejected the phone their and then.

Re: iPhone 6 Plus - Scratched Screen!

MI5 — Sat, 27 Sep 2014 13:52:52 GMT

Something else not so durable on the 6 ??
An insurance claim is your only option.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 14:17:49 GMT

@Anonymous I've just been Googling and it seems there are various scratch removal products available, as well as plenty of tips for alternatives to try including toothpaste and talcum powder. Does appear to depend on how severe the scratches are and also the material from which the screen is made (plastic or glass). Would be interesting to know if anyone has tried any of these remedies and if so with what result.

Please do not try any such remedies unless and until you have definitely ruled out the possibility of any other solutions such as Insurance claims or repair by manufacturer etc.

Gerry

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 14:19:55 GMT

@Anonymous

Their used to be a tube of cream you could buy from mobile shops (may even still be available ) to remove light surface scratches , however I wouldn't do thus in a touch screen phone.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 14:27:29 GMT

@Anonymous wrote:
@Anonymous

Their used to be a tube of cream you could buy from mobile shops (may even still be available ) to remove light surface scratches , however I wouldn't do thus in a touch screen phone.

Quite agree with you BoB - I am surprised the OP's new iPhone did not have a screen protector fitted when supplied - or maybe Apple don't do that?

Gerry

Re: iPhone 6 Plus - Scratched Screen!

jonsie — Sat, 27 Sep 2014 14:27:37 GMT

A jeweller could possibly polish out light scratches but it depends on what the OP wants to do.

Personally I wouldn't have used the phone at all without a screen protector on it first.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 14:30:12 GMT

iPhones do come with front and rear plastic protectors on them but most remove them.

Re: iPhone 6 Plus - Scratched Screen!

jonsie — Sat, 27 Sep 2014 14:38:21 GMT

@Anonymous wrote:
iPhones do come with front and rear plastic protectors on them but most remove them.

You know that personally?

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 14:42:12 GMT

From conversations and posts on other forums, user reviews etc it seems to be a part of the un boxing procedure for most users.

The pulling off of the plastic guards to 'marvel' at the screen.

All my friends , work colleagues and family have always removed them.

As they are not truly affixed as a typical screen shield is they typically start to peel quite quickly.

Re: iPhone 6 Plus - Scratched Screen!

MI5 — Sat, 27 Sep 2014 14:45:19 GMT

Usually just transport protection but they should have been left in place until a case and proper protection was purchased, esp if the odd scratch is going to bother you that much......

Re: iPhone 6 Plus - Scratched Screen!

jonsie — Sat, 27 Sep 2014 14:48:43 GMT

They would stay in place until I got a proper protector especially paying so much for a phone. Thought this would be common sense for most people!

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 15:18:15 GMT

If you've seen the protective film that comes with the two new iPhones I suspect you'd see why it was removed. It's all one piece, front and back and covers the charging port and home button. I made it quite clear that the phone hadn't yet left the house or been put in pockets, so it shouldn't really be a risk so far anyway.

Thank you @Anonymous for the information.

Re: iPhone 6 Plus - Scratched Screen!

MI5 — Sat, 27 Sep 2014 15:34:59 GMT

Someone must have done something to it as I doubt it scratched itself.....?

Re: iPhone 6 Plus - Scratched Screen!

Beenherebefore — Sat, 27 Sep 2014 16:25:06 GMT

@MI5 wrote:
Someone must have done something to it as I doubt it scratched itself.....?

iOS 8.0.3 to be released next week ?

Re: iPhone 6 Plus - Scratched Screen!

MI5 — Sat, 27 Sep 2014 16:33:27 GMT

@Beenherebefore wrote:
iOS 8.0.3 to be released next week ?

With added scratch protection

Re: iPhone 6 Plus - Scratched Screen!

jonsie — Sat, 27 Sep 2014 17:06:30 GMT

Now that would be something!

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 17:14:47 GMT

@Anonymous wrote:
If you've seen the protective film that comes with the two new iPhones I suspect you'd see why it was removed. It's all one piece, front and back and covers the charging port and home button. I made it quite clear that the phone hadn't yet left the house or been put in pockets, so it shouldn't really be a risk so far anyway.

Thank you @Anonymous for the information.

You're Welcome.

As I see it you can either argue the case that the phone must have been scratched in the box {Not going to easy due to the amount of days you've had it } ,or make a claim on insurance or affix a screen shield that may hide the scratch.

Ive used glass versions and can confirm they are very good.

Let us know how you get on.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 19:07:08 GMT

@Anonymous

Haven't been able to get through to them unfortunately. But I'll have to make a claim I think.

Can you suggest a decent brand of screen protector? I've just read some fairly mixed reviews for the ones I'd initially ordered.

Re: iPhone 6 Plus - Scratched Screen!

Anonymous — Sat, 27 Sep 2014 19:19:46 GMT

I've used Zagg and PhoneDevil which aren't the cheapest but are of the better variety. In my experience tbh they sometimes can leave the screen feeling a little orange peel look effect. Fitting these are a military operation in their own right.

The glass tempered ones are awesome and a breeze to fit.

My review http://community.o2.co.uk/t5/Off-topic/Tempered-Glass-Screen-Protector-My-Review/m-p/700199/highlight/true#M27323