topic Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service in Apple

Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Fri, 26 Sep 2014 20:30:22 GMT

I upgraded to an Iphone 6 last week and have IOS 8.02 but when using Safari I cannot access any internet sites, I am still getting the message that I'm not subscribed to a cellular data service even though I have upgraded the IOS after Apple released a supposed fix for this issue. I have made sure that cellular data is on and it's on for safari, 4G is on (though have tried reverting to GPRS/3G without success). I can access the web whilst connected to wifi.

Is anyone else having this issue? Am I going to need to get a new sim or at worst send the phone back?

Thanks

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

MI5 — Fri, 26 Sep 2014 20:43:14 GMT

Have a look in your My o2 and see if your bolt on is for iPhone data.
If not call o2 and have them change it for you.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Fri, 26 Sep 2014 20:42:12 GMT

Try setting->general->reset->reset network settings

And or hold the sleep/wake button and home button until the Apple logo appears and let go. It will reset.

Ensure you have no carrier updates http://support.apple.com/kb/ht1970

Can you try your sim in another phone as a process of elimination.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Fri, 26 Sep 2014 20:56:53 GMT

I've already tried resetting the network settings, but haven't tried sim in another phone - simple idea that I should have thought of

Will update as soon as tested

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Fri, 26 Sep 2014 21:07:28 GMT

Ok, tried sim in my iphone 5 and getting the same issue so I'll give 02 a call. My data bolt on/allowance is active so it looks like it's the sim.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

MI5 — Fri, 26 Sep 2014 21:08:17 GMT

But does it say iPhone data?

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Sat, 27 Sep 2014 06:23:07 GMT

@Anonymous wrote:
Ok, tried sim in my iphone 5 and getting the same issue so I'll give 02 a call. My data bolt on/allowance is active so it looks like it's the sim.

Hopefully it's just a setting O2 Customer Services need to flip.

However ,If it is the sim then you can ask for one to be posted to you and perform the swapmysim here or pop into an O2 High-Street Store and they'll perform the swap for you. Let them know it's a Contract your in as blank SIM cards are account type specific.

It takes from a few minutes to approximately 24 hours to fully settle. Turning airplane mode on and off will help the re connection.

Let us know how you get on.

I assume the iPhone 5 is still on iOS 7 when you tried your SIM card in it ,and recieved the same outcome.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

Anonymous — Sat, 27 Sep 2014 09:49:14 GMT

Thank you for the advice everyone.

I contacted 02 and they suggested that I had a data bolt on but not an iphone data bolt on - I assume that this must relate specifically to 4g as this is the 3rd iphone I've owned with data.

They have done a flip for me but apparently doesn't activate til midnight (maybe they run a batch ) so hopefully that will fix it. I'll wait til I get confirmation before closing this subject down.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

jonsie — Sat, 27 Sep 2014 11:48:54 GMT

The system updates at midnight and should sort it for you. Let us know how you get on.

Re: Iphone 6 - IOS 8.02 You are not subscribed to a cellular data service

MI5 — Sat, 27 Sep 2014 13:49:13 GMT

Thought so - I did ask the question twice....