topic Re: New Customer - pre order iphone 6 plus in Apple

New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:19:11 GMT

Hello all

I am a new customer to O2 and pre-oredered an Iphone 6 Plus on the 13th September.

I keep getting told to wait for an email to come to me to say the phone has been dispatched but

when i logg onto My O2 it shows has no products and i am leaving the UK on the 3rd November for a few weeks

and have cancelled my contract with my old phone company.

I have tried calling and speaking live with the O2 staff and just get yes you will get it but no we cant say when we will get them or when you will receive it but you should , maybe get it by then and i still need to take a day off work to wait in for the phone when it arrives had they wont deliver to work addresses like my toher 2 phone companies have.

I just need a rough idea of a date of when i will receive it so if it is after 3rd november I can cancel.

I hope this is just because of a new phone coming out and not the way O2 work all the time

i odnt understand why the tracking isnt from when you place your order and why as soon has you agree to the contract your account detaisl are set up with what you have ordered.

cheers

chris

Re: New Customer - pre order iphone 6 plus

MI5 — Fri, 26 Sep 2014 13:19:46 GMT

Check out the many other "where's my phone threads" - No one has a clue really where or when they will arrive......

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:26:30 GMT

Hi and Welcome to the forum.

Unfortunately stock is still limited.

Even the Apple stores have the iPhone 6 models on reservation only at the moment.

Keep checking your e mail inbox and spam folder.

Customer services on 202 May be able to help further.

Good luck.

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:26:05 GMT

it is just so unorganised and the lack of information is unbelievable

even if they put a message or email out to everyone saying

"sorry about the wait , we are expecting our next batch of iphone 6/6 plus on 01/10/14 and will be sending out on date order as per below"

orders 12th - 13th will be sent out around the 02/10/2014

orders 14th - 16th wll be sent out around the 04/10/2014

orders made after the 16th will need to wait for the next arrival due on 20/10/2014

at least this would give everyone an idea rather than just saying 6-7 weeks.

Re: New Customer - pre order iphone 6 plus

MI5 — Fri, 26 Sep 2014 13:28:08 GMT

Yeah, that's what everyone is saying too ........

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:28:13 GMT

Like all other previous iPhone new product launches communication or lack there of is one of the main complaints by customers.

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:32:45 GMT

I am guessing the lack of phone is not O2's fault but the lack of communication is.

bad communication from a communciations company - anyone else see the irony 🙂

Re: New Customer - pre order iphone 6 plus

Cleoriff — Fri, 26 Sep 2014 13:33:43 GMT

@Anonymous wrote:
Like all other previous iPhone new product launches communication or lack there of is one of the main complaints by customers.

Agree...and its about time someone somewhere got their act together... I live in hope..:smileysad:

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:34:17 GMT

btw sorry cheers for the hello

Re: New Customer - pre order iphone 6 plus

Bambino — Fri, 26 Sep 2014 13:39:05 GMT

And like all other previous iPhone launches, this is the way they keep the hype going. As long as demand stays high, supply will be kept low. Frustrating for buyers, but a great marketing technique. Even with bendy phones and buggy software, some people are still drooling to get their hands on one.

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:41:57 GMT

Still a few people in reservation lines outside my local Apple store and as I've been looking for a demo model of the Note 4 in various shops I've heard plenty upgrading / starting new contracts for the iPhone 6 models.

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:43:10 GMT

You're welcome.

I hope you get some news asap.

Re: New Customer - pre order iphone 6 plus

MI5 — Fri, 26 Sep 2014 13:48:40 GMT

@Bambino wrote:
And like all other previous iPhone launches, this is the way they keep the hype going. As long as demand stays high, supply will be kept low. Frustrating for buyers, but a great marketing technique. Even with bendy phones and buggy software, some people are still drooling to get their hands on one.

and will probably slow Apple down even more with the supply chain.......

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:49:34 GMT

the scary thing is i aint that bothered about the iphone it was more of "im signing up to a new contract so why not get it"

the foolish things us mere mortals do

Re: New Customer - pre order iphone 6 plus

Cleoriff — Fri, 26 Sep 2014 13:51:32 GMT

@Anonymous wrote:
the scary thing is i aint that bothered about the iphone it was more of "im signing up to a new contract so why not get it"

the foolish things us mere mortals do

If that was your only reason Chris...you may want to look at the Android phones out there

Re: New Customer - pre order iphone 6 plus

jonsie — Fri, 26 Sep 2014 13:53:59 GMT

It's the same every year and O2 never seem to learn or change the way they handle it. If they tell everyone there's limited stock and how long the wait is people go elsewhere. Much better to get peoples money first....

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 13:57:10 GMT

i have an iphone 5 at the moment and am used to it

and dont like using the samsung or htc models the wife has had before

fingers crossed it will be here before the 3rd november or if not O2 can tell when it is likely here,

Re: New Customer - pre order iphone 6 plus

Beenherebefore — Fri, 26 Sep 2014 13:59:08 GMT

@Anonymous wrote:

bad communication from a communciations company - anyone else see the irony 🙂

Yes, it's been mentioned a few times before.

And ironically, it doesn't seem to get any better

Re: New Customer - pre order iphone 6 plus

Anonymous — Fri, 26 Sep 2014 14:01:41 GMT

I liked my iPhone 5 but wanted 4G so upgraded to the 5s.

I'll be buying the 6 plus near the end of October.

Re: New Customer - pre order iphone 6 plus

jonsie — Fri, 26 Sep 2014 14:04:03 GMT

@Anonymous wrote:
I liked my iPhone 5 but wanted 4G so upgraded to the 5s.

I'll be buying the 6 plus near the end of October.

If there are any....:smileywink: