topic Re: 3G Button Toggle disappeared with iOS8 update in Apple

3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 13:17:33 GMT

Hi All,

I've been doing research on this issue and have just come away from speaking to Apple - who have definitively told me that this is a carrier issue.

Pre-ios update on my iphone 5, I was able to toggle 3G off when I was at work. I did this because 3G hasn't worked where my office is for well over a year now, and despite contacting o2 several times - they were adamant it wasn't an issue at their end. This is my second iphone 5 with this problem, plus several other employees on o2 have also encountered it, so I can only assertain that the issue isn't at my end.

As a way around this problem, ensuring I can get data access on my phone for emails/imessages etc. I've been turning off 3G. This was, until the iOS8 update.

So at the moment, I have no data access whilst I'm at work - because I have two options for cellular data. One is to enable 4G, which I can't do on an iphone 5 because it's not supported. The second is to turn off cellular data altogether - which, defeats the object.

I'd like o2 to either a) investigate the 3G problem further in my area at work, or b) issue a carrier update which reinstates the option to turn off 3G. Is one of these possible, please?

I've been with o2 now for 14 years (back when it started our as BT Genie), and I don't particularly want to leave - but this is not an acceptable situation for me.

Any help is appreciated, thank you.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 13:20:58 GMT

This is a speedtest I ran on my phone back in June (when I was finally able to get it to load, instead of it giving me 'network communication issues' like i'm getting today), which I sent to o2 as evidence. Added for reference.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 13:28:15 GMT

Hi

Similar to my question of wanting to be able to turn off 4g and 3G via a toggle in my iPhone 5s.

When I upgraded to 4G the 3G toggle was removed via a carrier update as you describe.

I have spoken to Apple and they have confirmed it is O2 and them that collaborate to add / take away features.

This I've passed onto O2 site staff here and that's where it's stayed.

It was the same for Android users but the 3G toggle has been re introduced for some of them.

Help thread ; http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

You can download the MYNETWORK and report any masts.

My thread http://community.o2.co.uk/t5/Discussions-Feedback/3G-4G-Toggle-on-the-iPhone/m-p/705233/highlight/true#M47539

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 13:50:20 GMT

Thanks for your reply - I downloaded the MYNETWORK app, and all the tests failed saying it wasn't suitable for email/videos etc.

When I went to submit the error, it can't, because my 3G doesn't work. Lovely irony 😞

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 14:03:35 GMT

Can you submit the results whilst on Wifi ?

From the app "4) How can I tell you about something if I don't have a signal?
Your phone will store your feedback, then send it to us once you've got coverage again. You can also use this app over a Wifi connection."

Those speed tests by the way as abysmal.

You could levy a complaint here http://www.o2.co.uk/how-to-complain/complain too to highlight the issues your having. They may offer a Goodwill Gesture even tho they do cover themselves in their T&C that the service is not fault free or available everywhere.

We've even heard they will quash a contract under some circumstances but have been known to ask for the handset back.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Mon, 22 Sep 2014 15:35:28 GMT

Hi,

Like you I have the same problem after downloading IOS 8

Looking at the O2 shop online - it states that 'all iphones come now with 3G as standard' - fully supporting Apple saying that it is a carrier issue.

The option of turning 4G on/off istead of 3G is useless to me aswell as 4G is not available in my area.

Re: Data whilst at work - Is there any possibility of you accessing WIFI? as this will address that issue.

Re: 3G Button Toggle disappeared with iOS8 update

MI5 — Mon, 22 Sep 2014 17:08:15 GMT

Typical of Nationwide 3G issues at the moment but O2 just don't seem to get it - Then they compound the issue by removing the 3G toggle - Priceless !!!!

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Tue, 23 Sep 2014 21:05:17 GMT

I've noticed this as well - really annoying!

I have an iPhone 5 and I only turn 3G on when I don't have access to WiFi.

Having 3G on really drains battery life!

I hope this can be resolved in an update asap!!

Luckily with my new Sim only contract I get 5GB data but that could easily get eaten up I fear...

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Wed, 24 Sep 2014 06:19:18 GMT

Only through O2 talking to Apple will this happen via a carrier update. 😞

Re: 3G Button Toggle disappeared with iOS8 update

MI5 — Wed, 24 Sep 2014 07:09:36 GMT

@Anonymous wrote:
I've noticed this as well - really annoying!

I have an iPhone 5 and I only turn 3G on when I don't have access to WiFi.

Having 3G on really drains battery life!

I hope this can be resolved in an update asap!!

Luckily with my new Sim only contract I get 5GB data but that could easily get eaten up I fear...

This change won't stop you from turning data on and off - It is the choice of 4g, 3g or 2g you don't have so it won't be relevant to the example you have given.

Re: 3G Button Toggle disappeared with iOS8 update

Steve3948 — Wed, 01 Oct 2014 07:10:12 GMT

I spent 2 hours in chat with O2 who insisted it was nothing to do with them, they even said why is nobody else complaining if its an issue, classic reply.

I was passed to 4 different operatives who all started with how can I help you, well try reading the chat that would help.

Ended with no joy and O2 insisting it was an Apple problem.

Re: 3G Button Toggle disappeared with iOS8 update

MI5 — Wed, 01 Oct 2014 07:53:40 GMT

No doubt this will be another "it's O2/it's Apple" debate that will go on for a long time..... as usual.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Thu, 09 Oct 2014 11:03:45 GMT

I am having the same trouble. As well as terrible battery drain problems since the io8 update which I assume has a lot to do with cellular data as it's not as pronounced when on wifi only.

Turning off 3G used to improve battery life greatly, but now, with that option taken away, Apple and O2 has conspired to make my very expensive device close to obsolete within a year.

Please O2 - bring the 3G toggle back.

Re: 3G Button Toggle disappeared with iOS8 update

MI5 — Thu, 09 Oct 2014 11:10:05 GMT

@Anonymous wrote:
I am having the same trouble. As well as terrible battery drain problems since the io8 update which I assume has a lot to do with cellular data as it's not as pronounced when on wifi only.

Turning off 3G used to improve battery life greatly, but now, with that option taken away, Apple and O2 has conspired to make my very expensive device close to obsolete within a year.

Please O2 - bring the 3G toggle back.

Turning off mobile data will do the same thing as you did before.

The only difference now is that you can't force a 2g connection.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Fri, 10 Oct 2014 10:51:27 GMT

Thanks for your comment MI5. That is what I meant. I would like to force a 2G connection as that seemed to be suitable for email etc without the battery drain of 3G. Now it seems like it's very power-hungry 3G or nothing.

Re: 3G Button Toggle disappeared with iOS8 update

Anonymous — Fri, 10 Oct 2014 10:56:12 GMT

Let's hope O2 sanction the toggle in one of their carrier updates via apple.

Re: 3G Button Toggle disappeared with iOS8 update

MI5 — Fri, 10 Oct 2014 13:44:49 GMT

@Anonymous wrote:
Thanks for your comment MI5. That is what I meant. I would like to force a 2G connection as that seemed to be suitable for email etc without the battery drain of 3G. Now it seems like it's very power-hungry 3G or nothing.

Sorry.... My bad 😞

Re: 3G Button Toggle disappeared with iOS8 update

Toby — Tue, 21 Oct 2014 16:51:14 GMT

Hi guys,

I know this an older thread, but below is some info 2G/3G/LTE switching from my colleague Chris in case it is informative.

http://community.o2.co.uk/t5/Off-topic/Heads-Up-iOS-8-1-is-live/m-p/796283#M37670

I'll close this thread now. Thanks