topic Re: 4g not working on iphone 6 in Apple

4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:32:05 GMT

Hi, I'm new here,
I have a new iphone 6 - sim free bought direct from apple.
I am on a 12 month sim only deal with O2.
I had to do a sim swop yesterday in the O2 shop as my last phone was a 4s. I'm out of contract on that phone. Never had a problem with the 3G service on it.
I waited 24 hours for the sim swop to go through and had no service - I tried the text service and it went through straight away. However my phone still says 3G. I've toggled 4g on and off.
I've done a full restore of the phone. Nothing
I've taken out the sim, cleaned it. Nothing
I'm at my wits end with it now.
I'm on O2 12m ultd 5GB 4G

Re: 4g not working on iphone 6

jonsie — Sun, 21 Sep 2014 19:34:43 GMT

First question, are you in a 4G area?

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:34:56 GMT

I assume your in a 4g area and on a 4g tariff.

Check your service status http://status.o2.co.uk

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:36:33 GMT

Hi yes I'm in Manchester.
I did the postcode check as well and have full 4g coverage in my area.

Tarrif >I'm on O2 12m ultd 5GB 4G

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:39:11 GMT

Contact O2 on 202 to check your account.

Try Settings -General- Reset - Reset Network Settings.

Are you able to try your sim in another 4g compatible phone as a process of elimination.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:42:43 GMT

Hi, I've done the reset network settings - nothing happened.
Customer services could not help me, said they didn't know what the problem was.

Sorry I don't have any way of checking the phone I only have a 4s on a micro sim 😞

Service status in my area just checked and it's running fine. No issues.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:45:22 GMT

Do you have an Apple Store nearby ?

https://www.apple.com/uk/retail/geniusbar/

You can get sim adapters free from any O2 shop to make your nano sim into a micro sim but the 4s won't run 4G anyway. 😞

It may be worth possibly carrying out another sim swap if the phone checks out ok ?

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:46:05 GMT

Yes, trafford centre. O2 customer services said an email went round last night that there might be an issue but she didn't give me any answers, just took my details and said they would pass them on to her manager.
In the meantime I'm stuck with a 4s that has no service on it and a 6 that has no mobile data on it.
I had a message a few mins ago when I tried email and it said 'could not activate mobile data network' you are not subscribed to a mobile data service

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:51:12 GMT

A sim swap can sometimes take up to 24 hours to fully settle + sometimes a bit more if the Network is busy. Take into account the amount of people sim swapping right now.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:50:08 GMT

My phones working fine for calls and texts (although sometimes it gives me undelivered and I have to hit retry a couple of times but then they go)
It's working great over wifi
Top of the phone gives me signal strength and O2-uk 3G
I've had no problems moving my backup of the 4s over to the 6 - all my music and photos and apps are there

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:51:23 GMT

Check here http://support.apple.com/kb/ht1970

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:55:09 GMT

Hi just checked that link, didn't get the prompt to update carrier settings.
My carrier says O2 17.0

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:56:14 GMT

I'm on the same.

Press the sleep/wake button and home button until the Apple logo appears and let go.

Let the iPhone reboot.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 19:59:59 GMT

Help thread http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/544210#U544210

ask o2 on 202 to make sure you're on iData settings on your account.

Re: 4g not working on iphone 6

MI5 — Sun, 21 Sep 2014 20:03:15 GMT

Your apn settings sound wrong to me - At a guess you are on either the wrong tariff (standard data) or you have the wrong settings.
First check in your "My o2" and see if your data bolt on says it is for iPhone, if so you should have iData as your apn.
If it is just standard data then your apn should be "mobile.o2.co.uk" but you should call CS to get it changed to iData asap as you will lose specific iPhone functions on that data package.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 20:05:32 GMT

Hi, thanks for all your help btw x
I've checked my settings against that screen and it says pretty much the same apart from

MMS Proxy : 193.113.200.195:8080
Mine says : 82.132.254.1:8080

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 20:07:13 GMT

Do still check with Cust service ref your account settings still.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 20:09:00 GMT

I will I just tried to call them but they are closed it seems. I'll have to try again in the morning. X

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 20:13:20 GMT

Hi

Monday - Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00

Let us know how you get on.

Re: 4g not working on iphone 6

Anonymous — Sun, 21 Sep 2014 20:14:15 GMT

I have checked my tarrif online I can't see anything that identifies it as a iphone tarrif.

Data
UK data
left until 01 Oct 2014
Allowance: 5.00GB
Used: 1002.00KB
4.99 GB left
If you want to add more data, you might be able to buy extra Bolt Ons, or you can use Wi-Fi.
Add data Bolt On

Your current tariff
Tariff
£24.00 per month
O2 Simplicity ultd 12M 5GB 4G
Length of contract 12 months
Contract renewal date 19 Sep 2015
Key features Unlimited any-network mins, unlimited texts, 5GB, 4G
Change my tariff
Data allowance Bolt On
Free
5GB UK Data
Status Active
Start date 20 Sep 2014
Key features UK data allowance of 5GB per month to use on your mobile and access to unlimited WiFi

So I'm on my ipad and I'm trying to copy and paste into a tiny box lol