topic Re: Sim swap in Apple

Sim swap

Anonymous — Fri, 19 Sep 2014 18:08:19 GMT

I received my iPhone 6 today with a new 4g sim and did the sim swap fine, my wife is having my old 5 but she needs a nano sim would it be possible to do a sim swap on my old sim to her number

Re: Sim swap

Anonymous — Fri, 19 Sep 2014 18:15:33 GMT

She needs to pop to an O2 shop to get her own and they will simswap for her.

Your old sim is now de activated so no

You can only sim swap to an account specific Blank Sim Card.

Re: Sim swap

MI5 — Fri, 19 Sep 2014 18:47:10 GMT

If you don't mind waiting you can call CS and they will post one out to you http://www.o2.co.uk/contactus

Re: Sim swap

Anonymous — Fri, 19 Sep 2014 18:50:00 GMT

Just been on chat and they said that I can im confused now

Re: Sim swap

Anonymous — Fri, 19 Sep 2014 18:51:11 GMT

Live chat are non uk call centres who can get things lost in translation with the language barrier.

You need to follow the Previous advice.

Re: Sim swap

MI5 — Fri, 19 Sep 2014 18:52:31 GMT

@Anonymous wrote:
Just been on chat and they said that I can im confused now

Your choice mate but consider this.....

Would you believe the experts or live chat ?

Re: Sim swap

jonsie — Fri, 19 Sep 2014 19:11:13 GMT

I'm sure someone posted on here that they did this successfully....

I would have thought a new simcard was needed but you never know. The old sim is only deactivated because there is no number attached to it.

Re: Sim swap

MI5 — Fri, 19 Sep 2014 19:21:51 GMT

Stranger things have happened, I guess........

Re: Sim swap

Anonymous — Mon, 06 Oct 2014 11:08:54 GMT

I think swap the sim card have a some not easy.

the first things is swap process is so simple,but you wait result is so long , 24 hours.but maybe not success.

Like me: I take a new nano simcard on O2 shop and swap at home 10pm last night.,and today morning I find my old simcard(big one) is stop and I use nano simcard inside another iphone 5,but show can't use.

The time already 25hours.I try use O2 CS ,but all time show live chat is busy can't use,I can't check the result online.

The second things is my iphone5 buy from carphone warehouse, with a pay as you go simcard is for vodafone .I think the phone is muilt network use sell by carephone warehouse.

But now like this simcard show no signal and then I'm not sure it is unlock.

so much guess and I need to wait ,maybe I need to go to shop to check tomorrw.

Re: Sim swap

jonsie — Mon, 06 Oct 2014 11:12:37 GMT

Something strange here, it does sound like the phone is network locked but go back to the store to have it checked.

Re: Sim swap

MI5 — Mon, 06 Oct 2014 11:16:28 GMT

iPhones purchased from CPW will sim lock to the first sim inserted.
Unless you have had it unlocked it will be locked to Voda.

Re: Sim swap

aldaweb — Mon, 06 Oct 2014 11:18:50 GMT

@Anonymous wrote:
The second things is my iphone5 buy from carphone warehouse, with a pay as you go simcard is for vodafone .I think the phone is muilt network use sell by carephone warehouse.
But now like this simcard show no signal and then I'm not sure it is unlock.

so much guess and I need to wait ,maybe I need to go to shop to check tomorrw.

iPhones from Carphone Warehouse lock to the first SIM inserted so it will be locked to Vodafone.

Re: Sim swap

Anonymous — Mon, 06 Oct 2014 11:44:20 GMT

Thinks all help, I will go to vodafone and carphonehouse with buy phone bills to check what happen.hope can unlock and then I can use another network.

Re: Sim swap

jonsie — Mon, 06 Oct 2014 11:45:36 GMT

Good luck

Re: Sim swap

MI5 — Mon, 06 Oct 2014 11:55:34 GMT

@Anonymous wrote:
Thinks all help, I will go to vodafone and carphonehouse with buy phone bills to check what happen.hope can unlock and then I can use another network.

You only need to contact Voda. CPW cannot unlock phones.

Re: Sim swap

Anonymous — Thu, 09 Oct 2014 13:03:57 GMT

Yeah,the story is a long travel.

I first go to carphone warehouse and ask staff for Iphone 5 is locked, the staff tell me carphone warehouse no locked phone and suggest I ask Vodafone.

and then I go to Vodofone tell staff this things, the taff tell me vodafone no lock the phone if you buy at carphone warehouse.

and then I go to O2 shop and ask staff to check iphone 5 condition,.The staff very friendly to help me ,and check nano simcard is ok and Iphone5 is locked by vodafone.

and then I go to vodafone and tell the staff result, The guy tell me call 191 to unlock it.

and then I connect vodafone 191 services,but tell me the phone unlock service now stop need I email vodafone wait 48 hours to check and unlock it.

I wait 2 days vodafone no unlock it,and then I connect vodafone 191 services and the staff tell me no locked record in vodafone system,the reason is carphone warehouse no undate my detail to send vodafone,and vodafone need renew my Iphone 5 detail and need wait 10 days to unlocked it .

finally, I don't know what happen.Vodofone no my Iphone5 detail and can locked it,so magic.It is a long 10 day to wait.Vodafone is so crazy.

I'm not happy to vodafone answer. who's give vodafone power and according with wishes to locked customers's phone and no any record in vodafone system.IT will spend customers much time to find reason.I think this is a hidden Unfair Competition.IF customers can't find what happen the phone is locked and have to continue use vodafone network and endure not good services.

Re: Sim swap

MI5 — Thu, 09 Oct 2014 13:13:46 GMT

I think it's been mentioned already, but ONLY Voda can unlock it - You will have to keep trying them.....

Re: Sim swap

jonsie — Thu, 09 Oct 2014 14:34:19 GMT

Presuming this is a P&G phone so I wish you luck I was under the impression that it had to be bought from Vodafone for them to unlock it but maybe they have changed the rules now.

Re: Sim swap

MI5 — Thu, 09 Oct 2014 15:37:14 GMT

@jonsie wrote:
Presuming this is a P&G phone so I wish you luck I was under the impression that it had to be bought from Vodafone for them to unlock it but maybe they have changed the rules now.

This issue seems to crop up with O2 phones bought from CPW too so maybe there needs to be something done to sort out a route for customers to unlock from networks the phones that originally came from the independents.......