https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754241#M125132 Was there an explanation?<BR />Have you questioned it with CS <A target="_blank" href="http://www.o2.co.uk/contactus">http://www.o2.co.uk/contactus</A> ?<BR />Complaints link if required <A target="_blank" href="http://www.o2.co.uk/how-to-complain">http://www.o2.co.uk/how-to-complain</A> Thu, 18 Sep 2014 12:53:45 GMT MI5 2014-09-18T12:53:45Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754229#M125129 Bit annoyed... Just been called by the O2 Clifton store to be told my iPhone 6 is in and ready for collection tomorrow ... However the deal I'd taken, free double data (5gb up to 10gb) and 12 months free accidental insurance has now been cancelled by head office ... Shocking service and customer relations by O2 ... Already more expensive on contracts and phones over other networks ... Sell you one thing to get your order then withdraw it ... Thu, 18 Sep 2014 12:49:33 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754229#M125129 Anonymous 2014-09-18T12:49:33Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754241#M125132 Was there an explanation?<BR />Have you questioned it with CS <A target="_blank" href="http://www.o2.co.uk/contactus">http://www.o2.co.uk/contactus</A> ?<BR />Complaints link if required <A target="_blank" href="http://www.o2.co.uk/how-to-complain">http://www.o2.co.uk/how-to-complain</A> Thu, 18 Sep 2014 12:53:45 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754241#M125132 MI5 2014-09-18T12:53:45Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754245#M125134 That is bad,<BR />Only suggestion is to call cs on 202 and choose orders.<BR />You might have to wait though as it's a very busy period. Thu, 18 Sep 2014 12:54:29 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754245#M125134 viridis 2014-09-18T12:54:29Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754309#M125152 <P>This sounds very strange. Do you have the deal you agreed to in writing? I don't see how O2 could just arbitrarily move the goalposts like that?</P> Thu, 18 Sep 2014 13:06:17 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754309#M125152 Bambino 2014-09-18T13:06:17Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754347#M125163 <P>Do you have a record of the deal from an email or similar that you can produce. That is certainly bad practise.</P><P>Have you rung CS to confirm that what the store says is correct?</P> Thu, 18 Sep 2014 13:21:18 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754347#M125163 aldaweb 2014-09-18T13:21:18Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754353#M125165 If you broach the subject in collecting the handset they may reconsider or ring customer service for you. Thu, 18 Sep 2014 13:23:27 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754353#M125165 Anonymous 2014-09-18T13:23:27Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754443#M125221 I've been in contact with O2 CS online chat and they have honoured the offer and updated the order ready for my collection tomorrow ... There maybe a fair few people in for a shock when they pick their phones up tomorrow ... Cheers all Thu, 18 Sep 2014 13:49:54 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754443#M125221 Anonymous 2014-09-18T13:49:54Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754449#M125224 Common sense and Customer Service prevails. <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Thu, 18 Sep 2014 13:50:54 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754449#M125224 Anonymous 2014-09-18T13:50:54Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754463#M125229 Good result <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@86490D440D0190FE6D301D335D2A66D8/images/smilies/011.png" alt="slight_smile" title="slight_smile" /> Thu, 18 Sep 2014 13:52:21 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754463#M125229 MI5 2014-09-18T13:52:21Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754501#M125244 <P>Not sure how they could refuse to honour it to be honest.</P> Thu, 18 Sep 2014 14:08:41 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754501#M125244 jonsie 2014-09-18T14:08:41Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754515#M125247 <P>Make sure you bring a copy of the Online Chat transcript with you when you go to collect your phone tomorrow. Just to avoid any misinterpretation or confusion of course.&nbsp;<img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> Thu, 18 Sep 2014 14:13:56 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754515#M125247 Bambino 2014-09-18T14:13:56Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754531#M125251 <P>You used to be a boy scout <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/14600">@Bambino</a> ? "Be prepared!"</P> Thu, 18 Sep 2014 14:17:40 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754531#M125251 jonsie 2014-09-18T14:17:40Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754551#M125256 <P>No mate, but as the OP has to go back to the store that told him the deal had been cancelled, they'd be hard pressed to argue about it if he shows them proof in black and white.</P> Thu, 18 Sep 2014 14:22:40 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754551#M125256 Bambino 2014-09-18T14:22:40Z https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754555#M125258 <P>I agree. It was a jest but sound advice indeed.:smileywink:</P> Thu, 18 Sep 2014 14:24:06 GMT https://community.o2.co.uk/t5/Apple/Double-data-and-free-insurance/m-p/754555#M125258 jonsie 2014-09-18T14:24:06Z