topic Re: iphone 6+ delays on O2 in Apple

iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 09:53:50 GMT

Just wanted to drag this out of the main pre-order thread.

Managed to Order an iphone 6+ this morning in store. Helpful chap promised it would be available for launch next Friday.

upon processing the Order I received an email from O2 confirming the Order but stating delivery for 7th october.

I telephoned the store and told the chap and he checked with someone higher up and confirmed that date is correct (in fact the manager he spoke with actually thought it was later; O2 dont have any stock of 6+ in any variant until October).

This has happened to a couple of otehr people who have upgraded instore.

Has anybody received confirmation of an earlier delivery date for a 6+ who has either ordered instore or online/phone?

Seems to me O2 could have been a bit clearer about vailability of the 6+

Re: iphone 6+ delays on O2

DavidLShelton — Fri, 12 Sep 2014 10:04:33 GMT

It's interesting that the manager of the store said there would be some available on the 19th (and I can pick mine up on the 20th or 21st, as I'm in another part of the country on the 19th) and on my receipt it says the 7th October.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 10:09:02 GMT

And so it begins of pre orders not being satisfied.

This will be the same everywhere. 😞

Happens every apple launch.

Re: iphone 6+ delays on O2

DavidLShelton — Fri, 12 Sep 2014 10:11:03 GMT

What I don't get is that when I was going through the upgrade screen, I could see on the screen the availability of each iphone (including the 6+ 64GB) and there was 3 available.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 10:16:40 GMT

It changes so fast and we always see on leading up to the release date we see people get delay e mails. 😞

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 10:35:48 GMT

Here's the laughable discussion i've just had with a guru

O2 : at 11:10:00

Have you got the confirmation from O2 about the delivery till 7th of October ?

Scully: at 11:10:54

Yes. Thats the issue. In store suggested that all of their stock should be with them next Friday - confirmation says 7th October. Is this an error or are there problems with getting the 6+ out to stores?

O2 : at 11:12:23

Yes S, few orders are delayed for few days since we've already got very large number of order request for this handset.

O2 :at 11:13:00

We'll keep sending your regular updates to your email about the delivery of this handset.

Scully: at 11:13:06

So just to clarify, there is no available stock of the iphone 6+ for launch day delivery?

O2 : at 11:13:36

We've already got the stock for launch date.

O2 : at 11:13:55

However, we've got more order than the available stock.

O2 : at 11:14:19

Therefore, you may have got the confirmation about delay.

Scully: at 11:14:40

My order was placed at 9am in store. The online stiore had been down all morning. The store had been allocated handsets (so they thought) for delivery on launch day.

Scully: at 11:15:05

So it strikes me that this isnt an issue about taken up stock.

O2 : at 11:15:29

Yes S, you may get it on launch date since the date mentioned in the email is an expected delivery date.

Scully: at 11:16:07

Right. Well thats very confusing indeed.

O2 : at 11:16:06

I'd request you to please wait for launch date and I'm sure you'll get one for you.

Scully: at 11:16:41

I know I'll get one (eventually) because I've just parted with £180.

O2 : at 11:16:42

I'm really very sorry as it may have caused any confusion.

O2 : at 11:17:16

S, you can also contact the same store and they'll confirm the details regarding this order.

Scully: at 11:17:34

They seem to know as little as you sadly.

O2 : at 11:18:01

Oh, I'm really very sorry for this.

O2 : at 11:18:15

S, I'd request you to please wait for launch date and I'm sure you'll get one for you.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 10:26:21 GMT

It isnt an issue of stock being taken up.

The store told me when I ordered that their stock would be delivered for Friday. They had a page on screen with their stock on it. They were their phones. They even explained one ther local shop only had one phone reserved tothem.

The chap found the phone, told me stock was available and did the order. Assured me delivery to store for next Friday and that it was my phone.

Then i get the confirmation confirming delivery on 7th Oct.

Phoned store back and they checked and confirmed it was a problem with the 6+. Stock was not available for launch day on any models.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 11:24:32 GMT

What time did you order your iPhone? The confirmation email for my 64GB Space Gray 6+ came through at 07:59, and I've not had an email regarding delivery dates... yet....

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 11:29:43 GMT

My order was processed in store at 9.16 and I got the email through whilst I was standing at the till.

Will be interested to find out what date they confirm delivery for your order taken online.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 11:32:42 GMT

Hey guys, as expected 02 Shop is down. Being due for an upgrade I am wondering what price you managed to order the iPhone 6+ at?

I see CPW has offers and I like the £53*24 with no deposit for the 64GB with 5GB data.

Re: iphone 6+ delays on O2

DavidLShelton — Fri, 12 Sep 2014 11:37:15 GMT

Holahoop,
I got the 6+ 64GB on a £58 contract for the 20GB, there's a upfront cost of £29.99 (actually you pay £49.99 today but get £20 back when you pick the phone up).

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 11:43:58 GMT

Was that as an upgrade or new contract?

Re: iphone 6+ delays on O2

DavidLShelton — Fri, 12 Sep 2014 11:46:29 GMT

That was an upgrade.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 12:09:13 GMT

02 don't really give you a lot at upgrade stage I noticed. I'm with them 6 years and all I managed was a £5 month discount.

Re: iphone 6+ delays on O2

DavidLShelton — Fri, 12 Sep 2014 12:10:20 GMT

Yeah, this'll be my 4th Iphone with them and I was with them a couple of years before, not a discount in sight.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 12:23:10 GMT

I'm not really bothered about loyalty discounts - it would just be nice for them not to balls up an iphone release.

This is the second one they have ballsed up for me in succession and next time I'll be going elsewhere.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 12:41:03 GMT

This happened to me too, ordered in store and the guy told me not to bother to come in as soon as the shop opens as I'll have to wait as there will be a huge queue. He said leave it a few hours after opening to pick up my iphone plus next Friday as it will be set aside for me. Leave the shop happy (not checking the receipt, stupidly!) and then get a text when I'm in work saying the date they expect my order to be ready as 7/10. Says that on the receipt as well.

Apparently I was getting the only model for the shop for the 128gig space grey, though there was some gold left (I think about 3 when I saw the stock numbers).

Pretty stupid to give stores stock they can sell as pre orders if they not going to be fulfilled!? Going to go to the store tomorrow see if I can get more info!

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 12:55:50 GMT

I got a confirmation email from O2 this morning at 8:27 for my iPhone 6 plus 64gb but this email didn't have any dates.

I spoke to online chat to see if they know any dates. They took my full name and security answer and came back saying that I will receive it on launch day (19th) and get another email on around the 18th with tracking details etc.

Really hope this is right!

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 13:25:38 GMT

now the store is back up it is showing the 6+ as available for pre-order in 16gb but with a 2-3 week wait for 64gb and 128gb

Seems to confirm the supply chain issue in my eyes. They havent got the bigger versions of the 6+ for launch day despatch.

Re: iphone 6+ delays on O2

Anonymous — Fri, 12 Sep 2014 13:30:37 GMT

I've just been mulling around in my city centre O2 shop and am hearing the shop assistants tell people if they pre order they'll receive the phone on the 19th After paying the upfront fee.