topic Re: No Service in Apple

No Service

Anonymous — Fri, 29 Aug 2014 18:00:49 GMT

I have an iPhone 5C that's displaying no service.. I did a sim swap in store more than 24 hours ago and it still shows no service.

I have put my sim into my other phone and it works fine and I put a pay as you go sim in the iPhone and it worked..

Any ideas what's wrong? I have tried all the resets and restores as well.

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:02:59 GMT

Try a reset of your iPhone by ;

Holding the Top Sleep/Wake Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset Network Settings.

You don't have Do Not disturb toggled on do you. Their will be a half moon in the status bar

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:03:56 GMT

I have tried all the resets and restores

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:09:11 GMT

No half moon ?

Phone O2 to check the swap status http://www.o2.co.uk/contactus

Airplane mode not toggled on ?

Look in Settings , Carrier , does it say O2-uk

Where did you get the iPhone 5c from ?

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:10:33 GMT

What's half moon?

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:12:53 GMT

It's a Do not disturb feature on the iPhone to which the half moon icon appears although it should still say O2 in your status bar !

http://support.apple.com/kb/HT5463 explains the feature.

Re: No Service

Anonymous — Fri, 29 Aug 2014 18:16:43 GMT

I would check with O2 on 202 for contract customers or 4445 for Payg customers to check on the swap.

Has the service stopped on your previous SIM card yet.

Also if the iPhone was not purchased from O2 but privately check it hasn't been imei barred.

Re: No Service

Anonymous — Fri, 29 Aug 2014 20:18:30 GMT

I purchased a sim only contract yesterday at 4.00pm. I was told in O2 store that the network would activate 'after a while' and to keep turning the phone off and on every half hour and it would activate then. 29 hrs later I still have a no service message. I am afraid to do the reset in case it sets me back to having to wait even longer for activation. O2 store where I purchased contract is absolutely no help and o2 customer services advised that everything is okay at their end and I should just wait as it can take up to 24 hrs to activate!!! Help please?

Re: No Service

Anonymous — Fri, 29 Aug 2014 20:23:46 GMT

Hi

If the network is busy it can in exceptional circumstances stray over 24 hours.

Do as they said and turn the phone off and on to help the connection.

If no joy by tomorrow morning then give them a bell on 202.

Have you tried the sim in another phone as a process of elimination.

Is the phone your using unlocked to all networks or accepts an O2 SIM card.

To add : in rare occasions a sim can be faulty. O2 shop can swap in store to a replacement sim for you.

Re: No Service

jonsie — Fri, 29 Aug 2014 20:41:48 GMT

Has your old sim lost coverage?

I would contact customer service tomorrow as it seems the swap hasn't been actioned properly.

Re: No Service

MI5 — Fri, 29 Aug 2014 23:01:31 GMT

Sounds like a bit of a delay in activating sim's at the moment.
These things usually resolve themselves but a call to CS every now and again won't hurt....

Re: No Service

Anonymous — Fri, 05 Sep 2014 09:08:16 GMT

Hi @Anonymous Sorry to hear you're having trouble, were you able to sort it out? Let us know how you get on and if we can help you...