topic Re: Cannot text or call since returning from abroad in Apple

Cannot text or call since returning from abroad

sparkymarcopolo — Thu, 21 Aug 2014 05:46:54 GMT

I've returned from Holiday but I cannot text or call on my 5s and I'm wondering if I messed something up when I updated my carrier settings.

I see the usual ooooo O2-UK in the top left but texts fail and when I dial calls fail instantly. I have observed the ooooo on my wife/daughters 5's are filled in Black, mine are not (not sure if relevant). I called O2 support but they offered little assistance.

I've tried resetting my network settings, airplane on/off, removing SIM, etc but nothing seems to work.

Any ideas?

Thanks

Re: Cannot text or call since returning from abroad

Anonymous — Thu, 21 Aug 2014 05:58:19 GMT

Hi

Check your service status here to ensure your masts are ok http://status.o2.co.uk

Check your my02 to ensure you have some allowances left.

I see you contacted O2 customer services via telephone , 202 contract or 4445 payg and they say all
Is ok with your account.

Sometimes a SIM card fails and an O2 store can sim swap for you which moves your number and tariff to a new SIM card. This takes from a few minutes to approx 24 hours to settle.

Or you can take a blank account specific SIM card home and do the process yourself here http://swapmysim.o2.co.uk

Can you check your SIM card in another phone. You can pick up free sim adapters from any O2 shop to make your nano sim into a micro sim or normal one to try in another type of phone. Process of elimination.

My carrier reading is 02 16.0

You could either visit an O2 store and a guru will look at it or book an appointment with an apple Genius Bar if your apple store is local here http://www.apple.com/uk/retail/geniusbar/

Re: Cannot text or call since returning from abroad

Anonymous — Thu, 21 Aug 2014 06:08:19 GMT

Try removing the sim once again and give it a wipe down.

To add how to update carrier settings is here http://support.apple.com/kb/ht1970

And check your still Not locked to the foreign network by checking :

Settings ~and look to see if 02-UK is shown. Press on it anyway and choose automatic.

Re: Cannot text or call since returning from abroad

MI5 — Thu, 21 Aug 2014 08:23:19 GMT

Empty ooooo's mean it's not registered on network.
Try manual network selection first (select the wrong network, wait for fail notice, then select O2), followed by a sim swap if all else fails....