topic Re: Sim Swap not succeed after 24 hrs in Apple

Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:01:22 GMT

I tried to swap to a micro sim card yesterday afternoon 4pm. My old sim card died later last night. But my new sim card is still not working yet. My number has not been recognized for over 12 hrs. Is this due to the net work problem? Has any body else is experiencing the same problem?

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:10:42 GMT

yeah i tried the same yesterday around 12ish and i now have no signal on either phones

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:11:49 GMT

Have had the exact same issue. It's been 28 hours so I called them and they now say it could be up to another 24 hours. I wouldn't mind so much if my other sim hadn't been deactivated but I can't contact anybody which is a huge inconvenience.

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:17:38 GMT

I can't believe this is happening to so many people. It has ruined my weekend so far.

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:20:49 GMT

Yeah I can't understand why they would start the process if they were unable to complete it, leaving people without a mobile phone considering how many use them for business these days is terribly irresponsible

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:23:06 GMT

I only upgraded today at noon - still no service. Nothing from O2, so called the shop and they say that it usually takes 24hr. My iphone 4 is already packed and ready to send to new owner without old sim. Aargh. Frustrating and not the usual service I have come to expect from O2! My old bill tariff is due to be paid, might ask them about a discount.

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 17:53:24 GMT

Same here, just under 24 hrs so (10 mins to go), neither sim are activated, and when I phone it from another phone all I get told is the phone number doesn't exist.

Re: Sim Swap not succeed after 24 hrs

PiedPiper — Sat, 13 Oct 2012 18:04:43 GMT

Just spoke to Customer Services with similar issue. They stated that they are working through the backlog (caused by yesterday's problems) as fast as they can and everything will be done by noon Sunday. Nothing we can do but wait.

I wonder why it takes so long to do a sim swap or activation in this day and age. After all it takes less than one second to process your payment!

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 18:10:57 GMT

Cheers for the update, very frustrating

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 20:22:33 GMT

i have this same problem, except i took out a new contract yesterday on 02 via carphone warehouse (after another unsucessful one on wednesday due to a system error of some sort, and a faulty sim) i was told it should be up and running some time today. ive tried resetting network settings, restarting, removing and re-inserting the sim. All i get is sim not provisioned and no serivce, it is very frustrating that i cannot use the phone feature of the actual phone. When i try and call my new number from my previous phone, it says number not recognised too. Hopefully this will be resolved soon

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 20:34:20 GMT

I'm having exactly the same problem. Got my phone yesterday at about 6:30pm, when I got up this morning my old phone said 'inactive SIM' but new one says 'no service'. After more than 24hrs still the same. I rang O2 twice, once this morning and once this evening, and both times I was told to wait but that it should be done by 6ish. They suggested turning off and on again, as if I hadn't tried that! Still waiting...only thing is I can't get too angry as they helped me sort out my upgrade!

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 21:32:57 GMT

Same here. Went to set up my new phone yesterday evening, sim swap apparently went through ok. Had service on my old phone but nothing on the new one when I went to bed last night. Today, neither have had any service all day and there are not enough updates as to what is going on as there are an awful lot of problem that are seemingly in the same position, despite the problem apparently being fixed!?!

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 21:40:21 GMT

It's all very frustrating, i was starting to think my handset was faulty since i couldnt connect my sim on two occasions but seeing that im not the only one with this problem has give me some new hope that some time tomorrow i will finally have a functioning phone!

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 21:53:24 GMT

It's so frustrating but I'm so glad it's not just me! Sort of takes the excitement out of having a new phone!

Re: Sim Swap not succeed after 24 hrs

jonsie — Sat, 13 Oct 2012 21:57:29 GMT

It's so unfortunate that people have been left dangling with yesterday's outage as O2 obviously put all their resources into getting the 2 million customers back online.

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sat, 13 Oct 2012 22:36:49 GMT

Glad it isn't just me, I was getting frustrated with my new phone and contract (never had a contract phone before) and not being able to use the phone part - Roll on tomorrow

Re: FAQs: Pay Monthly and Pay & Go

Anonymous — Sun, 14 Oct 2012 08:28:10 GMT

48 hours now with "No Service" what a joke ! biggest mistake ever joining o2

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sun, 14 Oct 2012 08:52:34 GMT

It has been more than 40hr, my new SIM card still doesn't work. So frustrating.

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sun, 14 Oct 2012 09:35:09 GMT

I have the same problem, is there any solution or we just need to wait ?

Re: Sim Swap not succeed after 24 hrs

Anonymous — Sun, 14 Oct 2012 09:43:21 GMT

36 hours and still no service! was told it would be on at half 8 last night as that would have been a 24 hour wait