topic Re: 'You Missed a Call From Me' messages from O2 in Apple

'You Missed a Call From Me' messages from O2

DinoF — Tue, 22 Apr 2014 13:54:17 GMT

This is seriously starting to get on my nerves...!!!!

Every week (And I do mean EVERY week..!), at least once a week, I get these stupid 'You Missed a Call From Me' free texts from O2.

WHY....?!?!?!?!? My phone sits in front of my eyes on my desk, where I work, it does not ring, I have no diverts on and have full bars of service and yet I get this message to say 'You missed a call from me'...!??!!? How can I miss a call when the phone didn't even ring in the first place...?!

Dialling back the number just gets an automated response which says, '.......the number you have dialled is incorrect, please try again'. This makes NO sense...??

There are no messages in my voicemails to suggest I have 'missed a call' so why am I getting these EVERY WEEK...???

I have tried turning my voicemails off and on to see if it makes a difference but it doesn't.

Is there any way I can turn these texts off with O2? If I have a missed call, my iPhone 5 will show me (via the Phone app in Notification Center) - I do NOT want to receive a 'free text' telling me as well (seeing that the texts are nearly always wrong)......!!

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Tue, 22 Apr 2014 13:57:04 GMT

Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901.

You then will need to dial 1750 to switch voice mail back on.

If you're an O2 Call Alert user and you want to replace the service with Voicemail 901, call 1710 for free from your mobile. Then you just call the same number to switch back again. It's that easy. (Please note: you can only have one service or the other.)

And or Speak to Cs and they will edit your preferences on your account.

202 contract.
4445 Payg

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Tue, 22 Apr 2014 13:56:01 GMT

You can turn them off by dialing Dial 1760.

There is also a setting within your voicemail mailbox settings, but the first option normally works.

Re: 'You Missed a Call From Me' messages from O2

Toby — Tue, 22 Apr 2014 13:57:38 GMT

Hey DinoF.

Take the advice above and see how you get on. If the messages persists after that, send me a private message

Re: 'You Missed a Call From Me' messages from O2

DinoF — Tue, 22 Apr 2014 14:01:06 GMT

@Anonymous wrote:
Try dialling ##002#. This is the short code to cancel all diverts, including Voicemail 901.

You then will need to dial 1750 to switch voice mail back on.

If you're an O2 Call Alert user and you want to replace the service with Voicemail 901, call 1710 for free from your mobile. Then you just call the same number to switch back again. It's that easy. (Please note: you can only have one service or the other.)

And or Speak to Cs and they will edit your preferences on your account.

202 contract.
4445 Payg

.Ok, have now dialled the ##002# and got a message on screen saying all diverts were now off. Have also turned Voicemails back on via 1750 so will have to now monitor to see if I get any more of these texts - if so, will post details here.

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Tue, 22 Apr 2014 14:02:33 GMT

Hi.

Hopefully that will resolve the issue.

If not then please Private Message Toby ,and he as site staff can help.

http://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444

Good luck.

Re: 'You Missed a Call From Me' messages from O2

adamtemp64 — Tue, 22 Apr 2014 14:06:59 GMT

That number on google looks like a scam number you can always add it to the iphone block list

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Tue, 22 Apr 2014 14:12:18 GMT

Perhaps @Toby could clarify if it is an O2 number or not.

Call blocking is a good workaround as long as the op is on iOS 7

http://support.apple.com/kb/ht5845

Re: 'You Missed a Call From Me' messages from O2

adamtemp64 — Tue, 22 Apr 2014 14:29:49 GMT

the 0207 number has been used for virgin media scams etc in the past in the op

Re: 'You Missed a Call From Me' messages from O2

DinoF — Tue, 22 Apr 2014 14:53:55 GMT

@adamtemp64 wrote:
That number on google looks like a scam number you can always add it to the iphone block list

.Yep - have added it the blocked list on my iPhone 5.

But if its a scam number which I may have blocked before (because I have had this issue before but can;t remember if its the same number this time around), is that why I am getting the 'You missed a call from me' text from O2?

I still don't get why I am receiving the text when the phone doesn't even ring?

EDIT : Seems like it is a Virgin scam of some kind:

http://community.virginmedia.com/t5/Internet-Security/Warning-quot-Loyal-Virgin-Media-Customer-quot-Telephone-Scam/td-p/539289

also here:

http://whocallsme.com/Phone-Number.aspx/02070594000/5

Re: 'You Missed a Call From Me' messages from O2

adamtemp64 — Tue, 22 Apr 2014 14:55:50 GMT

Not surehow the block list works with regard to what the caller gets.

I did not think you could have missed call alert and voicemail active at the same time?

Re: 'You Missed a Call From Me' messages from O2

DinoF — Tue, 22 Apr 2014 15:05:57 GMT

...I guess I will just have to monitor to see if I get this text again from the same number even though I have indeed blocked it from my phone.

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Tue, 22 Apr 2014 15:17:28 GMT

Frustrating I understand.

Fingers crossed your not bothered again.

Re: 'You Missed a Call From Me' messages from O2

DinoF — Thu, 01 May 2014 08:04:35 GMT

Well, it seems that I am STILL getting these frustrating messages from O2.....

This time, when I call the number back (0207 366 2500) it is a genuine number and it was Virgim Media sales, however that is now not the point. The point is that my iPhone 5 did NOT ring, there is NO missed call from the iPhone default Phone app and calling my Voicemail, there is NO missed call or message so WHY - O2 - do you continue to send these texts to me when my phone DOES NOT RING...????

I have tried all the help suggested in this thread - turning voicemails off and back on and resettting it but O2 are still sending me these free texts...... Yes they are free but I never signed up to them and I want them to stop because they obviously DO NOT WORK PROPERLY..............

I feel like I am going around in circles here......

Re: 'You Missed a Call From Me' messages from O2

MI5 — Thu, 01 May 2014 08:18:50 GMT

You can turn off call alerts if you dial your vm number and follow the prompts.
http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/td-p/547712

Re: 'You Missed a Call From Me' messages from O2

DinoF — Thu, 01 May 2014 08:49:51 GMT

@MI5 wrote:
You can turn off call alerts if you dial your vm number and follow the prompts.
http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/td-p/547712

Sorry but that just does not work...........

I called the 1710 (which in that link you posted, says it turns 'O2 Caller Alert on and off) an a message said that 'My Caller Alert has now been switched on'.. This obviously implies that my Caller Alert was switched off which if this was the case, then WHY did I get that Caller Alert text message from O2 last night..???

Callig the number again (1710) and it just keeps saying, 'Your Caller Alert has been swtiched ON' - seems that you CANNOT turn it off.......

Can O2 please, somehow diasable this on my account...???!! I do not want it....!!!!

Re: 'You Missed a Call From Me' messages from O2

MI5 — Thu, 01 May 2014 08:55:49 GMT

Are you using an iPhone?
"Some" iPhones need you to add 02 to the end of the shortcodes, ie 171002
If not calls CS to reset your VM account at their end as there is nothing else you can do from the handset.

Re: 'You Missed a Call From Me' messages from O2

DinoF — Thu, 01 May 2014 08:59:25 GMT

@MI5 wrote:
Are you using an iPhone?
"Some" iPhones need you to add 02 to the end of the shortcodes, ie 171002
If not calls CS to reset your VM account at their end as there is nothing else you can do from the handset.

...yes - I am indeed using an iPhone 5.

I think the only thing I can do is call CS because punching in all these short codes and dialing 1710 and 901 and 1750 and all the others is simply just not working for me - its not making any difference to these Caller Alert texts - they are still coming in.

I would have thought that this service should only be provided if someone requests it - it shouldn't automatically be put on my account just because it is free...????

Re: 'You Missed a Call From Me' messages from O2

MI5 — Thu, 01 May 2014 09:04:45 GMT

Usually, you have the option of Voicemail being On or Call Alerts but not both (User selectable) - Something seems to be screwy with your VM account though.........

Re: 'You Missed a Call From Me' messages from O2

Anonymous — Thu, 01 May 2014 11:44:50 GMT

There seems to be some confusion here between "Missed call alert" which is an alternative to voicemail and "Abandoned call alert" which can be switched on even when voicemail is switched on. Google "O2 Abandoned call alert" to find out more.