topic Re: Unable to update app in Apple

Unable to update app

gemz4the1 — Sat, 12 Apr 2014 10:18:39 GMT

My mum is having an issue with her iPhone (yes she got it back again!).

This morning she went to update her apps in the app store (she had 8 to update - Facebook, bingo blitz, etc).

Upon clicking update it asks her to put her password in, which she does, but then nothing happens. The app she clicked to update, the wheel (to show that it is updating) disappears and it is as if she hasn't clicked to update the app. The same happens on all 8 apps.

I logged her in to her Apple account online to check that she is using the correct password and she is.

I have double clicked the home button to close the app store, I have logged her out of Apple/iTunes on her phone and I have done a hard reset but it is still not working.

Has anybody got any ideas?

Re: Unable to update app

Anonymous — Sat, 12 Apr 2014 10:23:11 GMT

You could seek help from an apple Genius Bar via http://concierge.apple.com/reservation/gb/en/techsupport/

Try a reset of your iPhone by ;

Hold the Top Button and Home Button until the Apple Logo appears, and then let go of both. Your iPhone will reset.

And or ;

Settings , General , Reset , Reset All Settings.

Re: Unable to update app

Anonymous — Sat, 12 Apr 2014 12:01:01 GMT

I would go I to iTunes and pick apps on the lh side of the screen.

Click on them waiting to update and under the various options that show in the pop up box delete them.

@gemz4the1

Then sync and let your content move across.

Worse case scenario is you have to download them again.

Re: Unable to update app

gemz4the1 — Sat, 12 Apr 2014 12:26:20 GMT

She has held the home button and the top button until it appears and it makes no difference.

I don't understand what you mean where you say about the 'various options' - the only option that appears is to update the app.

Re: Unable to update app

Anonymous — Sat, 12 Apr 2014 12:44:58 GMT

Is she using a PC or Mac for the iTunes programme ?

Ie on a mac

Open iTunes.
Left hand side under audiobooks is APPS

All apps will show both updated ones and any to update.

Click on the offending app

Hit Ctrl and click on mouse or trackpad and a pop up box shows with ; get info / show in finder / show in iTunes Store / delete.

Re: Unable to update app

gemz4the1 — Sat, 12 Apr 2014 12:57:00 GMT

Oh sorry I thought you meant on the phone.

She was trying to update them on her phone.

She has a PC.

I will get her to try to update them when she plugs it in to the PC.

I will let you know if it works.

Thanks BoB

Re: Unable to update app

Anonymous — Sat, 12 Apr 2014 13:03:12 GMT

Ok.

Also ref the iPhone church in the settings.

Settings - iTunes & App Store - Use mobile data. (Toggle to on.)

You can also try deleting the waiting icons - tap and hold down on an icon until it wiggles - the tap the X on the icon to delete it. Then try to download again.

Also try ; Double tap the icon of the waiting app and hopefully it should resume the download.

Re: Unable to update app

gemz4the1 — Mon, 14 Apr 2014 06:24:47 GMT

Just to update you, my mum plugged her phone into the computer and updated the apps.

However, she is still getting a notification on the app store on her phone that there are 8 apps to update.

She has done a hard reset (hold home and top button).

Could it be a bit of a bug with the app store?

Re: Unable to update app

Anonymous — Mon, 14 Apr 2014 06:30:26 GMT

It can't be Gemma as I've been Updating my apps this morning.

I actioned some via my iPhone and some via iTunes on my MacBook Air to see if all was ok both ways.

It's working on my iPad Air too.

Ask your mum to choose another fresh app to download to see if that gets the glitch moved.

Re: Unable to update app

gemz4the1 — Mon, 14 Apr 2014 06:31:01 GMT

Hmmmmm ok.

I'll tell her to wait until the next update comes out and if it is the same then I may have to reset it to factory settings for her.

Re: Unable to update app

Anonymous — Mon, 14 Apr 2014 06:34:14 GMT

Try the last part of my reply.

Have you also tried Reset All Settings.

You do have the option of a Genus Bar Appointment or try just nipping in if your near an Apple Store.

My local one will see you if there not busy.

Re: Unable to update app

gemz4the1 — Wed, 16 Apr 2014 06:21:46 GMT

My local Apple store are sick of seeing me - I always go in for problems with my phone, my iPad, my sisters phone, my sisters iPad, my mums phone, or my nephews iPad lol. They don't like going to the Apple store so basically its like my 2nd home already lol.

Up to now my mums phone is working ok.

Re: Unable to update app

Anonymous — Wed, 16 Apr 2014 06:41:49 GMT

In the end that's what they are there for ,and get paid for.

Apple instigate the importance of Customer Service in their Specialists and Genius's ,as it's a primary factor.

Good to hear your mums Apps updated. How did she go on about resolving it ?

Re: Unable to update app

gemz4the1 — Mon, 21 Apr 2014 13:30:59 GMT

Sorry @Anonymous i've only just noticed your reply.

When I plugged her phone the computer it wouldn't let me update the apps. Although the icons were there, it was as if they had not been downloaded. So I had to go to the app store and download them again. Then I synced it with the phone and it's working now.

Re: Unable to update app

Anonymous — Mon, 21 Apr 2014 13:46:58 GMT

Importance is the end result.

Happy days.

Re: Unable to update app

gemz4the1 — Mon, 21 Apr 2014 13:50:11 GMT

I give it a week before my mum is complaining about something else on her iPhone - last week she was complaining that she couldn't play Bingo Blitz because the app would not update lol

Re: Unable to update app

Anonymous — Mon, 21 Apr 2014 13:52:48 GMT

My partner accosts my iPhone and now iPad Air for them and the dreaded Candy Crush. 😞