topic Re: Sim swap in Apple

Sim swap

Anonymous — Thu, 06 Feb 2014 09:05:54 GMT

Started sim swap at 7pm last night and my old phone dies. As of9am this morning my new phone is also dead too. O2 customer service just say it can take up to 24 hours but I do not expect to be without any phone at all for up to another 12 hours. This is not good service.

Re: Sim swap

Anonymous — Thu, 06 Feb 2014 09:15:48 GMT

Hi

Keep switching your phone off and on again. That will help

Re: Sim swap

MI5 — Thu, 06 Feb 2014 09:25:30 GMT

That's how it works I'm afraid. Sometimes it's instant and sometimes it takes 24 hours. There's no logic to it....

Re: Sim swap

Bambino — Thu, 06 Feb 2014 09:45:36 GMT

I did a sim swap about 7 months ago and it took 20 minutes. Luck of the draw, I suppose. Hopefully the OP is up and running now.

Re: Sim swap

Anonymous — Thu, 06 Feb 2014 10:53:34 GMT

Last one I did was done before I could get the back on the phone seems very random

Re: Sim swap

Anonymous — Fri, 28 Mar 2014 10:42:46 GMT

Sim swap is a nightmare, trying to keep my number from an old larger SIM to a new phone with a micro one.... taking far too long!!

Re: Sim swap

jonsie — Fri, 28 Mar 2014 11:08:00 GMT

When did you do the swap? Has the old sim lost network connection yet?

Re: Sim swap

Anonymous — Fri, 28 Mar 2014 11:16:09 GMT

Did the swap yesterday about 2pm, and the old SIM is dead...

Re: Sim swap

jonsie — Fri, 28 Mar 2014 11:20:49 GMT

Have you rebooted the phone with the new sim in at regular intervals? When did the old sim disconnect?

I think I would be contacting customer service now in case something has gone wrong with the swap.

Re: Sim swap

Anonymous — Fri, 28 Mar 2014 11:24:15 GMT

Yes I've tried rebooting, no luck. The old sim was disconnected pretty much straight away.. Ill get on to customer services, thanks for your advice.

Re: Sim swap

jonsie — Fri, 28 Mar 2014 11:29:36 GMT

Good luck, hope they sort it quicly.