topic Re: Advice on upgrade please? in Apple

Advice on upgrade please?

Anonymous — Mon, 24 Mar 2014 12:40:24 GMT

Hi, i recieved a call early last week from who i thought was O2 to discuss my upgrade which is due on the 30th, i went through everything to set up my upgrade including my payment details etc etc and was being offered the same deal which i had seen on the shop so really had no reason to be weary, however at the end when the lady was going through the legal stuff she mentioned car phone warehouse? does this now mean i have upgraded through them rather than through o2?

Please help!!

Re: Advice on upgrade please?

MI5 — Sun, 23 Mar 2014 12:02:13 GMT

CPW are authorised O2 resellers and do adopt a cold call policy to upgrades. If you don't want to be with CPW you can cancel under the distance selling regulations and for the future, don't agree to anything from a cold call.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 12:04:09 GMT

I dont actually mind being with cpw but will i still be able to look at my bill via the o2 app etc?

Re: Advice on upgrade please?

MI5 — Sun, 23 Mar 2014 12:04:47 GMT

Yes, I have one of my contracts through CPW and nothing is any different to the ones on O2.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 12:05:57 GMT

I concur with MI5.

Upgrading through a cold call is not the best scenario.

Performing some homework on what is available ref Tariffs and hardware through O2 and the Independants is the best policy I advise.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 12:10:43 GMT

Great stuff thats all i needed to know, thanks for your help :).

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 12:24:30 GMT

Been nice to talk.

Take care.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:09:37 GMT

Sorry one last thing, my upgrade isnt due until the 30th so if i ring this company up tomorrow (whoever it is) do i have a right to cancel the upgrade? they did say something about having to take the upfront charge out a few days in advance of the upgrade so not sure how this will work?

Thanks again

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:36:54 GMT

Hi,

As MI5 said earlier you have the right to cancel under the D.S.R.

http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:40:54 GMT

Great will ring first thing tomorrow and get it cancelled, just wish I knew who this company was!!

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:45:04 GMT

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=0161+726+0202

Number Checker

Not sure about a number that's on your bill? Check it out here...

Check a Number - Result

PhonepayPlus has the following information about number:

01617260202

Customer care number:	0121 761 1314
Search result provided by:	promotions4ll ltd
Service connected on:	08 April 2013
Service terminated on:	This service is still operating
Name of service:	network operator
Type of service:	promotions4ll ltd has not provided this information
Service description:	promotions4ll ltd has not provided this information
How much does this service cost?	promotions4ll ltd has not provided this information

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:50:07 GMT

I can see this getting messy trying to cancel 😞

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:54:43 GMT

@Anonymous wrote:
I can see this getting messy trying to cancel 😞

It shouldn't be.

Ring up and cancel if your minds made up.

Then after a few days just check your bank account that no Direct Debits remain in place.

Then upgrade with O2 Direct or independant {if your not wanting the refresh tariff} when it's time.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:57:41 GMT

Thanks for all your help fingers crossed

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 13:58:35 GMT

You're welcome from all of us here.

Let us know how you get on please.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 14:48:25 GMT

Just for certainty by all means call them by phone tomorrow but I would also put it in writing and send by recorded delivery. They way IF there are any ongoing issues you will be able to evidence it.

That said CPW are one of the better ones so I would be surprised if you had a problem. They may even offer you more to stay with the upgrade.

Good luck and please do let us know how you got on.

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 15:02:11 GMT

Thanks, but looking up top I don't even think this is CPW which is worrying me slightly

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 15:07:44 GMT

What company did you upgrade through? A search on Google will tell you if they are owned by CPW (who do own several other companies).

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 15:10:09 GMT

This is the thing when they rang they implied it was O2, but after I checked I found it wasn't, and after googling the number it's hard to even find out who they are!

Re: Advice on upgrade please?

Anonymous — Sun, 23 Mar 2014 15:11:20 GMT

What number did they call you from?