topic Re: Unable to make a call in Apple

Unable to make a call

gemz4the1 — Tue, 18 Mar 2014 14:12:00 GMT

Since the iOS 7.1 update, my phone has randomly been playing up.
Occasionally when I try to make a call, it comes up call failed even though I have a full signal and sometimes a 3G or 4G signal. When this happens my phone doesn't respond whenever I try to call. I press the contact name and it doesn't do anything (usually it launches into a call).
I try switching to airplane mode to reset the signal and double clicking the home button to close the call tab down but it doesn't help.
Any ideas what the problem is?
Has anyone else had this problem?

Re: Unable to make a call

Bambino — Tue, 18 Mar 2014 14:46:21 GMT

I don't think you're alone:

https://www.google.co.uk/search?q=ios+7.1+update+problems&oq=ios+7.1+update+problems&aqs=chrome..69i57.12909j0j8&sourceid=chrome&espv=210&es_sm=122&ie=UTF-8

Re: Unable to make a call

Anonymous — Tue, 18 Mar 2014 16:46:11 GMT

That long list doesn't look good does it

Re: Unable to make a call

Anonymous — Tue, 18 Mar 2014 17:49:56 GMT

Exactly same problem with iPhone- call failed & msd not delivered. Email ok it's just phone. O2 gurus suggest taking out SIM card & putting it back in -reloading settings -switching off then on - tried it all & just got new SIM card from O2 shop. Worked once then problem returned. No calls/ no texts - sounds like IOS update has caused it?

Re: Unable to make a call

Anonymous — Tue, 18 Mar 2014 18:32:32 GMT

You could take it to apple if it's still in warranty

Re: Unable to make a call

adamtemp64 — Tue, 18 Mar 2014 18:37:25 GMT

very strange all 3 iphones now running 7.1 and not noticed any of the issues as reported on the www or this issue on this thread

Re: Unable to make a call

Anonymous — Tue, 18 Mar 2014 18:44:17 GMT

Yes I think it may be a job for apple

Re: Unable to make a call

Anonymous — Tue, 18 Mar 2014 19:50:01 GMT

Not having much luck with your iPhone @gemz4the1

Re: Unable to make a call

Bambino — Wed, 19 Mar 2014 11:42:10 GMT

This article may or may not address the particular problems you're having, but it's probably worth a read as it offers some solutions.

http://www.zdnet.com/apple-ios-7-1-flaws-problems-and-fixes-7000027375/#photo

Re: Unable to make a call

gemz4the1 — Wed, 19 Mar 2014 18:26:20 GMT

I'm also having an issue with the battery life since the update - I don't know if it is just a coincidence that it started draining quickly after the update or the fact that I have been using 4G a lot more than I used to (I used to rely more on wifi but now I rely more on 4G).

Re: Unable to make a call

Anonymous — Wed, 19 Mar 2014 18:38:45 GMT

When an iOS update hits one of the first posts to appear on forums are that its affecting battery life. In most cases it does not but that does not mean i'm saying yours has not !

WiFi is reputed to use more juice than when on mobile data although i'm still not convinced it uses a lot more tbh.

I leave my wifi on all the time and still get a fulls days usage easily out of my iPhone 5s.

Try calklibrating the battery by letting it drop below 10% and then fully recharge.

Apples help links.

http://www.apple.com/batteries/iphone.html

http://www.apple.com/batteries/

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 08:54:29 GMT

Got the same problem.
3G working so I've got data and iMessage, but no signal bars so no incoming or outgoing calls.
I've taken the SIM card out and put back in, turned phone off & on, still nothing!

Re: Unable to make a call

MI5 — Thu, 20 Mar 2014 08:58:44 GMT

@Anonymous wrote:
Got the same problem.
3G working so I've got data and iMessage, but no signal bars so no incoming or outgoing calls.
I've taken the SIM card out and put back in, turned phone off & on, still nothing!

The usual cause of this issue is a barred phone.

What is the history of the handset ?

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 09:17:07 GMT

Hi.

This is a useful help thread.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#U593752

Credit to adamtemp64

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 10:32:38 GMT

Rung o2 and they say it's a sim issue, the phone isn't barred.

Re: Unable to make a call

MI5 — Thu, 20 Mar 2014 10:39:30 GMT

@Anonymous wrote:
Rung o2 and they say it's a sim issue, the phone isn't barred.

Hope so but it is strange that 3G would be working if the sim had failed.

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 10:52:44 GMT

I know what you mean, I'm puzzled

Re: Unable to make a call

MI5 — Thu, 20 Mar 2014 11:01:12 GMT

You can try your sim in another phone to see if it's the same whilst you wait for the new one to arrive.

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 11:06:36 GMT

Would have tried that, but I don't know anyone with another phone compatible with 5s sim.

Re: Unable to make a call

Anonymous — Thu, 20 Mar 2014 16:07:03 GMT

You could pick up a free sim adapter from any O2 shop which would make the nano sim into a micro/standard sim if that'll make it easier.