topic Re: Advice on unlock request form in Apple

Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:06:22 GMT

Hello, I have recently tried twice to unlock an iPhone 5S using the online request form. On both occasions, the reply I receive says the mobile number is not associated with the IMEI but both the number and the IMEI are 100% correct and have been checked before submitting the information. Does the SIM card associated with the number have to be in the phone at the time the unlock is requested? I am using a Giffgaff sim at the moment so the 02 sim has not been used while requesting the unlock.

Is there something that I'm doing wrong? The details I've entered are definitely correct, it's just the sim is not in the phone at the time of the requested unlock. Can someone advise me further please? Thanks!

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:09:11 GMT

Normally making some chargeable calls latches the imei of the phone to your O2 account.

Do that and then request the unlock again.

Re: Advice on unlock request form

jonsie — Wed, 12 Mar 2014 19:10:24 GMT

Have you actually used the O2 sim to make calls in the iphone?

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:11:29 GMT

Ah, ok. That makes sense since I've never used the 02 sim since I've had the phone. The bill is always payed and up to date so I'll try what you suggested and report back. Thanks a lot for the quick reply.

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:11:58 GMT

No, never. I do have the sim with me right now so I'll do that right away!

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:13:44 GMT

You're welcome.

You should have no issues once you have made Some calls via the O2 sim

Weird that your paying for a Contract on O2 and not using the allowances that come with it !

Re: Advice on unlock request form

jonsie — Wed, 12 Mar 2014 19:13:13 GMT

That should sort it for you

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:15:05 GMT

Thanks. So say I just pop it in and phone the house phone or a family members mobile, that will tie the phone with the IMEI? A chargeable call would a call to anyone but a free phone number, correct?

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:15:42 GMT

Thank you.

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:15:57 GMT

Yes you'll be good to go then.

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:16:52 GMT

Thanks, I'll try it out now!

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:17:24 GMT

Ok.

Good luck.

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 19:34:21 GMT

It should be fine then let us know how you get on

Re: Advice on unlock request form

MI5 — Wed, 12 Mar 2014 19:44:38 GMT

I wrote a guide here that may help you http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/m-p/540294/highlight/true#M9243

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 20:31:29 GMT

Tried a couple of calls to a home phone and a mobile (both connected) but the request reply is the same. It still says the number is not associated with the IMEI. Any further advice? Should I wait for a while with the sim in the phone (I have it in now and will leave it in).

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 20:38:03 GMT

Yes I would try it again tomorrow and it should have latched on by then did you actually leave it connected for a minute or two

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 20:36:54 GMT

Thanks, I'll make a few more calls and do a bit of browsing as well then!

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 20:38:59 GMT

Yes you could always send a couple of texts as well

Re: Advice on unlock request form

MI5 — Wed, 12 Mar 2014 20:41:43 GMT

It will take 24 hours for O2's system to update with your new details.
Wait till tomorrow evening or else you will get rejected for making too many requests.....

Re: Advice on unlock request form

Anonymous — Wed, 12 Mar 2014 20:49:31 GMT

Alright, cheers!